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SureCritic / Hyundai Dealer / Pohanka Hyundai / JOSE HERNANDEZ
JH

JOSE HERNANDEZ

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

Reviews of JOSE HERNANDEZ

JB
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Jonathan B.
Accokeek, MD
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication needs improvement and needs to understand each situation is different.
I will be getting in contact with the service director to voice my concerns.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 10:43 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to all of our clients. We have tried our very best to accomadate your needs as effeciently as possible, unfortunetly where you needed to be taken was 20 miles from our dealership and we could not accomadate that request due to the pandemic also while trying our best to be efficient for each and every one of our customers. Thankfully we were able to reinburse for your Uber rides and provide you with the best customer service possible. Thank you for being a customer at Pohanka Hyundai. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
JH
JOSE HERNANDEZ
WB
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Wavalene B.
District Heights, MD
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customer Verified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Costly Repair
I don’t get why one flat tire on an all wheel vehicle requires all new tires (4).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2020 03:01 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/17/2020 10:44 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Ms. Barnes-Hill. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
Verified Customer
Oxon Hill, MD
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not here, any other Hyundai dealer but here.
Pay 2k for repairs and the car drives almost as bad as when dropped off.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2018 08:53 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
DF
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Dondrea F.
Washington, DC
2019 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
What a Headache
I did not feel like a valued customer. My engine went out on my 2019 Hyundai Tucson which took 3 1/2 months to fix.
DAVID P. from Pohanka Hyundai responded on 12/31/2021 11:40 AM

Thank you for your feedback. 

Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
JJ
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Janay J.
Suitland, MD
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Customer service in need of some revamping. Service was horrible this last visit.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
JH
JOSE HERNANDEZ
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