Business Solutions

WB
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WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67
Send a Message to WILL

ET
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Ernestine T.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
22,000 mile mantenance
great job in reasonable time

LK
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Linda K.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent service
MARCUS D. from Pohanka Hyundai responded on 03/17/2022

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!


Verified Customer
Fort Washington, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Extremely Poor Service Experience
Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving. 


CS
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Christine S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent services
Excellent services
MARCUS D. from Pohanka Hyundai responded on 03/01/2022

Thank you for the positive feedback! We're thrilled to hear that you received excellent service at your last visit. We look forward to taking care of your automotive needs in the future!

Employees worked with

Verified Customer
Upper Marlboro, MD
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Excellent
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

Thanks so much for the positive feedback - it feels great to know that we're taking good care of our customers. See you again soon!

Employees worked with

OB
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Ocie B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai offers good service.
Pohanka Hyundai continues to take good care of my car when I bring it in for service. Ever since I purchased this vehicle, I have only allowed Hyundai to touch my car.
MARCUS D. from Pohanka Hyundai responded on 01/24/2022

Thank you for trusting us with your vehicle! We'll look forward to seeing you next time.


Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Dealership
Outstanding Customer Service
5 ⭐️⭐️⭐️⭐️⭐️
MARCUS D. from Pohanka Hyundai responded on 01/21/2022

Thanks so much for the positive feedback! 


Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Comments
Service was efficient, timely and professional in delivery by all personal.
DAVID P. from Pohanka Hyundai responded on 01/10/2022

Thank you! We appreciate your input!


JS
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Jacquelyn S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
From day of purchase to service visits, I have received courteous, professional and friendly service at Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 01/10/2022

Thank You!


KB
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Kim B.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
New Tires on Christmas Eve
Whaaaat? Worked virtually from the lounge for a little while, paid the sale price, then off to Grandma's for Christmas 😃
DAVID P. from Pohanka Hyundai responded on 01/10/2022

Thank you for the excellent review!

Employees worked with

DF
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Dondrea F.
Washington, DC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
What a Headache
I did not feel like a valued customer. My engine went out on my 2019 Hyundai Tucson which took 3 1/2 months to fix.
DAVID P. from Pohanka Hyundai responded on 12/31/2021

Thank you for your feedback. 


AE
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Ashli E.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great experience; wait time a little long
This service center is first come first serve. Definitely get there early before they open because customers will start to line up. The waiting area is comfortable. The wait time was a little long. I got there when it opened at 7:00 am and I didn’t leave until almost 10 am. Overall the customer service is excellent and professional.
DAVID P. from Pohanka Hyundai responded on 12/27/2021

Thank you for the detailed feedback!


JF
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Joseph F.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service advisor was helpful and provided accurate information regarding vehicle.
Service advisor was pleasant and provided accurate information regarding vehicle.
DAVID P. from Pohanka Hyundai responded on 12/23/2021

Thank you for the great score!


SH
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Suzanne H.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional and Knowledgeable Staff
I am very pleased with my experience at Pohanka Hyundai! My service advisor, Will Bishop, was very courteous, personable and professional. He kept me advised of the status of my vehicle while it was being serviced. The facility was clean and provided comfortable seating in the waiting room.
DAVID P. from Pohanka Hyundai responded on 12/17/2021

Thank you for your feedback! Good comments too!

Employees worked with

Verified Customer
District Heights, MD
2020 Hyundai Ioniq Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible
Took me 5 hours to get an oil change
DAVID P. from Pohanka Hyundai responded on 12/09/2021

Thank you foy your feedback. We will be reaching out for more information.

Employees worked with

CW
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Charlene W.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied customer
I was very satisfied with my service. My Service Advisor Will is great and as long as he work there I will continue to go there. 😊😊 Keep up the good work Will.
DAVID P. from Pohanka Hyundai responded on 12/04/2021

Thank you I will pass on the kind words.


MT
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Marilyn T.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall Service was GREAT!
From the online chat to verify if the parts were in stock for the recall to the greeting from my service technician (Will) the morning of my appointment to the feedback and updates via text and by phone, the service team is more than professional and amazing. My car and I are very pleased.
DAVID P. from Pohanka Hyundai responded on 12/04/2021

Thank you for the kind comments and great score!


ER
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Ebone R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service is always great!!! My service advisor, Will is always great!!!
DAVID P. from Pohanka Hyundai responded on 11/19/2021

Always a pleasure to service your Hyundai!

Employees worked with

SW
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Sharie W.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service!
Thanks to Will and the service department team for ALWAYS providing great service.
DAVID P. from Pohanka Hyundai responded on 11/05/2021

Thanks for the kind comments for Will


RL
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Ronald L.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Owner
Car was brought in for an evaluation of work that was done by another facility. Evaluation was explained of the work that needed to be completed.
DAVID P. from Pohanka Hyundai responded on 11/05/2021

Thank you for your feedback.

Employees worked with
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