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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

ET
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Ernestine T.
Fort Washington, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
22,000 mile mantenance
great job in reasonable time
Employees worked with
WB
WILL BISHOP
FS
FERNANDO SANTOS
LK
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Linda K.
District Heights, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent service
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:15 AM

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
Verified Customer
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Extremely Poor Service Experience
Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving. 

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CS
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Christine S.
Washington, DC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent services
Excellent services
MARCUS D. from Pohanka Hyundai responded on 03/01/2022 05:09 AM

Thank you for the positive feedback! We're thrilled to hear that you received excellent service at your last visit. We look forward to taking care of your automotive needs in the future!

Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Excellent
MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:41 AM

Thanks so much for the positive feedback - it feels great to know that we're taking good care of our customers. See you again soon!

Employees worked with
WB
WILL BISHOP
OB
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Ocie B.
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai offers good service.
Pohanka Hyundai continues to take good care of my car when I bring it in for service. Ever since I purchased this vehicle, I have only allowed Hyundai to touch my car.
MARCUS D. from Pohanka Hyundai responded on 01/24/2022 07:15 AM

Thank you for trusting us with your vehicle! We'll look forward to seeing you next time.

Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Fort Washington, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Dealership
Outstanding Customer Service
5 ⭐️⭐️⭐️⭐️⭐️
MARCUS D. from Pohanka Hyundai responded on 01/21/2022 02:51 PM

Thanks so much for the positive feedback! 

Employees worked with
WB
WILL BISHOP
EM
ERYK A MADISON
Verified Customer
Bowie, MD
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Comments
Service was efficient, timely and professional in delivery by all personal.
DAVID P. from Pohanka Hyundai responded on 01/10/2022 10:48 AM

Thank you! We appreciate your input!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
JS
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Jacquelyn S.
Washington, DC
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
From day of purchase to service visits, I have received courteous, professional and friendly service at Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 01/10/2022 10:46 AM

Thank You!

Employees worked with
WB
WILL BISHOP
EM
ERYK A MADISON
KB
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Kim B.
Fort Washington, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
New Tires on Christmas Eve
Whaaaat? Worked virtually from the lounge for a little while, paid the sale price, then off to Grandma's for Christmas ?
DAVID P. from Pohanka Hyundai responded on 01/10/2022 05:45 AM

Thank you for the excellent review!

Employees worked with
WB
WILL BISHOP
DF
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Dondrea F.
Washington, DC
2019 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
What a Headache
I did not feel like a valued customer. My engine went out on my 2019 Hyundai Tucson which took 3 1/2 months to fix.
DAVID P. from Pohanka Hyundai responded on 12/31/2021 11:40 AM

Thank you for your feedback. 

Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
AE
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Ashli E.
Temple Hills, MD
2021 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great experience; wait time a little long
This service center is first come first serve. Definitely get there early before they open because customers will start to line up. The waiting area is comfortable. The wait time was a little long. I got there when it opened at 7:00 am and I didn’t leave until almost 10 am. Overall the customer service is excellent and professional.
DAVID P. from Pohanka Hyundai responded on 12/27/2021 09:28 AM

Thank you for the detailed feedback!

Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
JF
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Joseph F.
Capitol Heights, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service advisor was helpful and provided accurate information regarding vehicle.
Service advisor was pleasant and provided accurate information regarding vehicle.
DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:33 AM

Thank you for the great score!

Employees worked with
WB
WILL BISHOP
AG
ALEXANDER GARCIA
SH
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Suzanne H.
Capitol Heights, MD
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional and Knowledgeable Staff
I am very pleased with my experience at Pohanka Hyundai! My service advisor, Will Bishop, was very courteous, personable and professional. He kept me advised of the status of my vehicle while it was being serviced. The facility was clean and provided comfortable seating in the waiting room.
DAVID P. from Pohanka Hyundai responded on 12/17/2021 10:53 AM

Thank you for your feedback! Good comments too!

Employees worked with
WB
WILL BISHOP
Verified Customer
District Heights, MD
2020 Hyundai Ioniq Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible
Took me 5 hours to get an oil change
DAVID P. from Pohanka Hyundai responded on 12/09/2021 06:48 AM

Thank you foy your feedback. We will be reaching out for more information.

Employees worked with
WB
WILL BISHOP
CW
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Charlene W.
Upper Marlboro, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied customer
I was very satisfied with my service. My Service Advisor Will is great and as long as he work there I will continue to go there. ?? Keep up the good work Will.
DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:39 AM

Thank you I will pass on the kind words.

Employees worked with
WB
WILL BISHOP
DC
DUNCAN CONNORS
MT
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Marilyn T.
Fort Washington, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall Service was GREAT!
From the online chat to verify if the parts were in stock for the recall to the greeting from my service technician (Will) the morning of my appointment to the feedback and updates via text and by phone, the service team is more than professional and amazing. My car and I are very pleased.
DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:36 AM

Thank you for the kind comments and great score!

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
ER
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Ebone R.
Washington, DC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service is always great!!! My service advisor, Will is always great!!!
DAVID P. from Pohanka Hyundai responded on 11/19/2021 04:11 AM

Always a pleasure to service your Hyundai!

Employees worked with
WB
WILL BISHOP
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service!
Thanks to Will and the service department team for ALWAYS providing great service.
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
RL
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Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Owner
Car was brought in for an evaluation of work that was done by another facility. Evaluation was explained of the work that needed to be completed.
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:48 AM

Thank you for your feedback.

Employees worked with
WB
WILL BISHOP
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