WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

JH
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Joseph H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable and Honest Service
There are other Hyundai dealers closer to me but I chose to travel nearly 25 miles on the treacherous Rt. 495 Capitol Beltway to Pohanka Hyundai because of the reputable maintenance qualities. My car now has close to 53,000 miles and I will definitely be back for future services because they are honest.

I am sure that many will agree that having an honest auto maintenance facility is a cherished quality.

The entire dealership is maintained in immaculate condition and the open air waiting area and nearby showroom are extremely comfortable.

Additionally, the service managers who check you in, like Mr. Will J. Bishop, are very knowledgeable and conversant to easily portray whatever issues the car is facing.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/04/2021 10:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         


SW
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Sherry W.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
I received outstanding service from Service Advisor Will Bishop and outstanding service in having my battery checked and an oil change. I am completely satisfied. Thanks Pohanka Hyundai!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/26/2021 04:58 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Sherry, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          


Verified Customer
District Heights, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Great service will return
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/22/2021 12:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.             


NE
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Nina E.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Services
Very friendly and great customer service, Great communication on what’s going on with my vehicle. I loved Mr. Bishop personally and he was very welcome for my first time coming to this Hyundai shop at Capital Heights.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/21/2021 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service & Turnaround Times
See Charles Bivins and Will Bishop for outstanding service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/19/2021 05:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come. 


SJ
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Sheila J.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great reps from sales to service. Comfortable waiting area and convenient location makes Pohanka in Capital Heights a great place to purchase and service your vehicle. I highly recommend it!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/12/2021 05:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


MW
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Margaret W.
Brentwood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
They make you feel at home.
The service was good. They check on you from time to time to make sure you're okay. They make you feel welcome.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/05/2021 06:11 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

JM
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Jo-Ann M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Associate are great!
Service dept - Will is great. Quick service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/02/2021 05:12 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Manager
Will Bishop is the best !!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/30/2021 11:23 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

GJ
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Gale J.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall service work
Pohanka took care of the work as requested for the recalls that was overdue on my car. I am very satisfied with the service I received.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/29/2021 05:43 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

 

Employees worked with

Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great customer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 11:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


TK
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Thomas K.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service from service advisor Will
Will is awesome very professional, patient and friendly
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Thomas. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


DC
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Diosa C.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great experience
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/18/2021 12:12 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Clean location. I waited to have my car service and was happy that there was ample space for me to sit and get some work done while I waited. Will, my service provider, was great. Very friendly, patient, and knowledgeable. Appreciated the text updates. They had me in and out in the time expected. Would recommend.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/17/2021 05:15 AM

We appreciate your positive feedback about our business and employees Enyinnaya. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


CS
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Chanel S.
Clinton, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Capitol Heights Hyundai Dealership
The customer service was terrible. They kept my car for 2 months due to an engine problem that Hyundai was aware of. They did not provide a loaner vehicle the entire time they had my vehicle. Will Bishop never called to update me on my car or to find out if I still needed any assistance. This is the worst dealership to go to and I would highly recommend any and all people to stay away.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 01:18 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon about the service you received.

Employees worked with

Verified Customer
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Not Recommended

HM
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Hasani M.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great location. Great service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 05:56 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will reach out too soon to see if there is a way we can compensate you for the problems you encountered.


Verified Customer
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Not Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2021
Service Type: Repair
Category: Service
Car service
I’m not pleased with my car service i still feel in safe driving with my Family in the car not shifting no power going up hill I know I it a 4 cylinder still should make it up the hill without getting hung I must get out of this Tucson I always wanted a Hyundai but not please with this one very disappointing and dissatisfied
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 07:08 AM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 


Verified Customer
Glenn Dale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
EXCEPTIONAL CUSTOMER SERVICE
My service advisor Will Bishop is very knowledgeable, friendly and professional. Will always keeps me informed of upcoming maintenance needed on my vehicle and thoroughly explains what services i am receiving at the time of visit. I appreciate hum
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/05/2021 09:32 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


ER
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Ebone R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
I am always happy with my service. Will is always great and attentive!!! He goes above and beyond and I really appreciate that!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:40 AM

We appreciate your positive feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

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