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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

Verified Customer
Laurel, MD
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Would return again for future needs
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/23/2020 05:23 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with
WB
WILL BISHOP
TC
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Tracy C.
Bowie, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Back on the road in style
Other than it took a little longer than expected to check in because only one person was available but Will take care of me just fine when it was my turn
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/16/2020 04:37 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
DM
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Dianna M.
District Heights, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept
I have made purchases from Pohanka since 1987 (Cutlas Cierra) and then in 2005 with the Hyundai Sonata. I have always been treated well with the service dept. big shout out to Will & Sean. They are like visiting a friend (almost 20 years). They call me by name, greeting me. I never feel it is about the money/commission; I believe they care about me as a person and look out for my interest. Thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/13/2020 04:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Dianna. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
LC
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Lynda C.
Fort Washington, MD
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
the place was ok just the time to do the work
you all took to long to get one of your parts to the shop
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/01/2020 09:39 AM

Hi Lynda this is Kalyn I am a customer care representative. Thank you for your feedback and sorry you did not have an enjoyable experience. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employees worked with
WB
WILL BISHOP
PW
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Paulette W.
Fort Washington, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance Service on car
Your service advisors Will Bishop and Sean Tolton
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:05 AM

 We appreciate your positive feedback about our business and employees Paulette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
RT
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Robbin T.
Oxon Hill, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is always great
When ever I have to had a bad experience.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Robbin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
RW
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Roberta W.
Washington, DC
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Perfected Excellence!
The Service Provider, Willie, walked up to my car and asked how could he help me. I shared my concerns and he took my car to the service area. He provided me with updates on the repair via text. Upon my service being completed, he provided all the services needed on the car.

Overall, I appreciate everything this company provides.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/05/2020 05:39 AM

We appreciate your positive feedback about our business and employees Roberta. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
JH
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Jeanette H.
Greater Landover, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
efficient customer service
to start the agent( Will ) met me at my car door. He got the needed information and because I was leaving to come back and pick up. I was done. He texted & called to give me updates about my car and when service was completed. Great service Will.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/05/2020 05:22 AM

We appreciate your positive feedback about our business and employees Jeanette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
TC
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Tracy C.
Upper Marlboro, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer
Great service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/04/2020 04:34 AM

 We appreciate your positive feedback about our business and employees Tracy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
My service Tech Will was great as always!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/04/2020 04:31 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
VB
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Veronica B.
Washington, DC
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
CUSTOMER SERVICE
THE FRONT END STAFF ARE EXCELLENT WILL AND SHAWN
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/03/2020 05:34 AM

We appreciate your positive feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
Verified Customer
Upper Marlboro, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service and Friendly Staff
I always get wonderful customer service from this dealer. Will Bishop and the other staff members in the service department always greet you with a smile and the work is always on point.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
Verified Customer
District Heights, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Fast Service!
Always easy breeze service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
NM
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Noreen M.
Washington, DC
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
from the scheduling to the complimentary car wash I was extremely satisfied
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/20/2020 04:24 AM

Thank you for your review and for choosing Pohanka for your service Noreen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Brandywine, MD
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My Rep Will
Overall, some of the past reps just would not listen. Some had attitudes... unnecessary! This was last year. Now I have a 2020. Not a lemon. Mg service experience was like night and day. Again, I was very satisfied with my Rep; Will..

Still not sure about future service returns. Time will tell.

Thank you.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:04 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
CH
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Clarence H.
Fort Washington, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Welcome and service
I always enjoy the friendly welcome and service I receive.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:00 AM

We appreciate your positive feedback about our business and employees Clarence. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
AR
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Antina R.
Capitol Heights, MD
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
From Sales to Service they take care of their customers!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 04:53 AM

 We appreciate your positive feedback about our business and employees Antina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
KJ
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Keyaira J.
Clinton, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenient Location & Kind Front Desk Staff
I went to Pohanka Hyundai on October 5, 2020 to get a new wheel lock kit. When I arrived I checked in with Will. He greeted me shortly after I walked in. I explained why I was there and before checking me in Will made sure I knew the price of my service. He also let me know the estimated time for my service to be completed. My car was serviced within the estimated time block and Will let me know when my car was ready. He walked me over to the cashier who was also pleasant to talk with. I do not remember her name but she got me checked out and handed me my receipt and keys. I walked outside and my car was waiting and ready.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/08/2020 08:58 AM

 We appreciate your AMAZING feedback about our business and employees Keyaira. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Overall service.
Prompt service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:44 PM

Thank you for your review and for choosing Pohanka for your service Sylvia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
n/a
service department is excellent
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:47 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
WB
WILL BISHOP
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