WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

FR
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Francine R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Customer Service
It was great cudtomer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:39 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Francine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


LM
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Latoya M.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always professional
Always professional and attentive to my needs. I've been dealing with Pohanka for a really long time, since they were located on St. Barnabas Rd in Maryland and they are never short of professional. I get in and get out. I have 3 favorite people there who are always attentive to my needs and friendly Mr. Charles Bivens- salesman
Ms. Joanne- finance and Mr. Will- service. Always super nice to me. I would definitely recommend them to anyone trying to purchase a vehicle ?
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:36 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Latoya. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Clinton, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Had my car for 4 days & no phone call smh
I dropped my car off because the check engine light came on and the engine was making a weird sound. They had my car for four days and I was not informed about the problem with my vehicle until I called them. I was the. Informed of work that was performed on my car without my previous knowledge.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:53 AM

We appreciate your loyalty to Hyundai and we want to ensure that you are treated like a five star customer. Someone will reach out to you about your problems you expressed soon. If you have any other concerns or questions feel free to reach us at (301)9097381 or kbanks@pohanka.com.  

Sincerely,
Kalyn


TJ
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Toni J.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good, convenient service
I would recommend Pohanka Hyundai if you are buying a Hyundai. I would not necessarily recommend the Hyundai Santa Fe Sport unless you buy one with bells and whistles. Otherwise, the SUV lacks power, the air & heat don't the center of my body (vent placement is terrible), it is EXTREMELY uncomfortable and the sound system is absolute TRASH!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Thank yo for your feedback as well. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


PJ
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Patricia J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They treat you with respect and listen very tentatively to you when you are talking.
they are very professional and personable at the same time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/11/2021 05:19 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Patricia. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient, no hassle
Oil change was straightforward, no issues.

Really glad to have Will as my service provider. Always seems to be in a good mood and he answered all my questions. Very personable and patient.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/10/2021 09:21 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Enyinnaya. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service, Satisfaction guarantee
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

We appreciate your positive feedback about our business and employees Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


TE
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Tangela E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tangela Edwards
Above and beyond customer service 5 star
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/25/2021 05:09 AM

We appreciate your positive feedback about our business and employees Tangela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JM
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Jamel M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/20/2021 12:18 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Jamel. Thanks again, for your business.


KE
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Kathryn E.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Will at Hyundai Capitol Heights was excellent. He’s exceptional has great customer service skills and he is very friendly and helpful.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:22 AM

Thank you for your review and for choosing Pohanka for your service Kathryn. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Great customer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/14/2021 05:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


RM
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Rashanda M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Mr. Bishop always does a great job.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/24/2020 04:15 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

LR
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Lewanda R.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
My service person Will B. was very good at communicating my car needs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/14/2021 05:24 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient location and good customer service
Although I had to have my engine replaced I’m still a satisfied Hyundai owner. I would definitely buy another because they stand by their product. The location is convenient to my home and work which makes it easy to drop off and pickup.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/21/2020 07:41 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

KB
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Kevina B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
They provide great customer service and care for for their clients and visitors.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/09/2020 05:04 AM

We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again


Verified Customer
Capitol Heights, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Lots of patience needed.
Make sure this is where you want to go, it’s worth it to shop around
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/26/2020 06:26 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.
It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

Employees worked with

KR
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Keith R.
Brandywine, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customer Verified Customer
Category: Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommended

KR
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Keith R.
Brandywine, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customer Verified Customer
Category: Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2020
Service Type: Repair
Category: Service
The staff was great Mr Bishop was really good
Mr Bishop took good care of both our cars staff was great we will return thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/04/2020 09:25 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!


TB
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Timothy B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
Getting the needed maintenance on my car took no time at all.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/30/2020 04:50 AM

Thank you for your review and for choosing Pohanka for your service Timothy. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


SD
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Sharron D.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have had my Sonata for 17 years. Pohanka is the only place I have my car serviced. My car has given me outstanding service over these 17 years, along with Will Bishop, Charles Bevins and all the staff at Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:54 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Sharron. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

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