Business Solutions

JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0
Send a Message to JEFERSON

Verified Customer
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was appropriate
Make your own decision were you want to shop for a car
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/02/2021

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Professional Service
Kirsten provided superior professional service and I must say, she was the friendliest and most detailed oriented representative we've had since coming to this location. I ended up researching the required repairs and determined that the repairs and labor were very competitively priced which I always appreciate. I received text messages and phone calls throughout my service which helped me to plan my day around the service.

I am very pleased with the service and will definitely be taking my vehicle back for any future maintenance and/or repairs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/29/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


DS
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Diane S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Service was prompt, professional and courteous.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/12/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


PB
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Patrice Danielle B.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Service
Quick service. Service good, but cool be great.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/22/2021

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be reaching out with you soon to discuss any problems or concerns you may have encountered.


Verified Customer
Fairmount Hgt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
Communication between you & the maintenance worker , keeping you informed of finding and updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/16/2021

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


EP
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Earnest P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Verified Customer
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Price
Excellent service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

TE
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Tangela E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tangela Edwards
Above and beyond customer service 5 star
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/25/2021

We appreciate your positive feedback about our business and employees Tangela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JR
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Jose R.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


KS
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Kevin S.
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showroom
Ok coffee
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/07/2020

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again

MIGUEL D. from Pohanka Hyundai responded on 12/26/2020

Hello Mr. Sherman,
           My name is Miguel Duran I am the service manager here at Pohanka Hyundai, I want to apologize for the situation that has occurred and if you would give me the opportunity to invite you back to our dealership and allow me to address your concern and make you whole again. 


SD
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Sharron D.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have had my Sonata for 17 years. Pohanka is the only place I have my car serviced. My car has given me outstanding service over these 17 years, along with Will Bishop, Charles Bevins and all the staff at Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Sharron. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Pohanka Hyundai Customer Service
Pohanka is great because of my sales person Charles, who truly understands and demonstrates the utmost customer service experience. And also because of Brittany, my Customer Service advisor.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

HD
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Henry D.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Manager Sean Tolston5
5 Star Review
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/06/2020

Thank you for your review Henry. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Good service
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/29/2020

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JB
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Jeannette B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
thanks kristen
just loved her spirit!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/28/2020

We appreciate your kind feedback about our business and employees Jeannette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


ME
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Miguel E.
Springdale, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my ioniq
Good service good peoole
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020

We appreciate your positive feedback about our business and employees Miguel. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and courteous
The atmosphere has always been great, clean and staff member conduct in professional manner.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/16/2020

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


AB
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Anita B.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, efficient, good personnel
Sean is an excellent service attendant.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/12/2020

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AV
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Alvin V.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
The customer service was absolutely amazing. I really enjoy taking my car in for service and they text me and keep me updated on everything. I greatly appreciate the service bay staff who are nice and friendly.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020

 We appreciate your positive feedback about our business and employees Alvin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
This is why I dont do reviewd, I dont want to write anything
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
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