Business Solutions

KS
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KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64
Send a Message to KIRSTEN

SP
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Sandra P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
On Time
Great Service Advisor, was very friendly, professional and had great knowledge of my car.

SN
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S N.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
10
Category: Service
😁
Kirstin is the reason I will be returning to this location! She is amazing!
MARCUS D. from Pohanka Hyundai responded on 04/03/2022

Thanks so much! She is amazing! She's definitely a credit to our staff and we look forward to helping her continue to grow. We appreciate and value your business and look forward to seeing you again soon!

Employees worked with

SN
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Sarah N.
Laurel, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

CD
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Charlotte D.
Herndon, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

TG
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Tamika G.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I dreaded having to go to the dealer for service, now I can’t imagine going to anyone else!
I’ve always thought that going to the dealer for service automatically meant spending hundreds more than I would with a personal mechanic. Check in was a breeze as I was able to stay in line from my car and be serviced through the window via a representative with a tablet. I was able to complete the entire process within moments and schedule to pick up later in the day. Unfortunately, there were some unforeseen circumstances that caused my estimated completion time to extend a couple of hours but the representative was very communicative. She was extremely pleasant, knowledgeable, and helpful. Not only were my services more cost effective at the dealer, I didn’t have the hassle of running around to find parts and a mechanic qualified to service my vehicle. The team over there was honest and returned my vehicle in great shape. I’m very pleased with the service I received from arrival to departure and look forward to an amazing car journey with them!
MARCUS D. from Pohanka Hyundai responded on 03/31/2022

:) Thanks so much for the awesome feedback! We strive to deliver competent and honest service to each one of our clients. I'm glad that you had a positive experience with us and we would love to take care of your automotive needs in the future!


SN
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Sarah N.
Laurel, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Maintenance
4
Category: Service
!
Train staff to be professional during phone calls.
DAVID P. from Pohanka Hyundai responded on 03/29/2022

Thank you for taking the time to fill out the survey. I'm sorry to hear that your experience was less than excellent. Our goal is to proved you with a worry-free service experience. I will reach out to you so in hopes to resolve your concerns so we can continue working with you in the future.  


RC
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Robert C.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Advisor
Kirsten my Service advisor was exceptional and her knowledge of my car was great . I would recommend her to anyone . Thank you Kirsten for your service.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

We're so happy to hear that our rising star Kirsten took great care of you! We thrive on providing friendly and efficient customer service. We value and appreciate your business. We look forward to seeing you and your Genesis again in the future!


CD
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Charlotte D.
Herndon, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Repair
2
Category: Service
not a reliable car
car not reliable
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

I'm sorry that you had a less than perfect experience during your last visit. We strive to provide excellent service for each and every one of our customers. I will personally be in contact with you to discuss the matter further. Thank you for taking the time to provide your valued feedback. We appreciate you as a customer and look forward to making this right. 
Regards,
Marcus


SP
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Shana P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
The service team is awesome
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

Thanks so much for the positive feedback! We value and appreciate your business and are thrilled to know that Kirsten took great care of you and your new Santa Fe. We look forward to seeing you at your next service interval!


BJ
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Brenda J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer care representative - complimentary car wash sucks.
Kristen took good care of me. The complimentary car wash sucks.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

Thank you for the overall positive feedback, however it looks like the car wash was less than ideal. I apologize that this happened. We have been working on making improvements in the department to ensure a better quality wash after every service. I will be in touch to discuss the matter further. 
Regards, Marcus


JH
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Josephine H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service and Great Repair work
Pohanka Hyundai in Capitol Heights Md, is the best in terms of customer service and repair service around. You can go there w/o an appointment and received excellent care and service. They have a wonderful waiting room for customers with large screen tv, coffee hot cocoa area etc. Bathrooms are clean w/nice music playing thru out. Great place to take your car for maintenance servicing and repairs. I definitely recommend them.
MARCUS D. from Pohanka Hyundai responded on 03/17/2022

Thanks so much for the kind words! Hospitality is something we take pride and pleasure in, so we're glad that you enjoyed the environment we've created! We appreciate your business and look forward to receiving you and your Elantra again in the future.


LP
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Lisa P.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Overall great services was done
The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!
MARCUS D. from Pohanka Hyundai responded on 03/04/2022

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai
The service was great, not one problem!!

Thank you for your great service!!
MARCUS D. from Pohanka Hyundai responded on 02/14/2022

Thanks for the postive feedback. Its always helpful to learn in which areas we can improve, but its also nice to know we're doing a great job. Thanks for your business and we look forward to seeing you again. 

Employees worked with

MF
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Marites F.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
10
Category: Service
I had great experience
Kirsten
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

Thank you for the feedback! We're happy to hear our rockstar Kirsten took great care of you.

Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
I had such great experience in Pohanka ang i will definitely come back. They are very accommodating.
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

We absolutely do our best to accomodate everyone we can during these difficult times. That being said, its always nice to know when we're doing a good job. Thanks for the feedback!


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Major Service
I went into the dealership for a major maintenance service the service was excellent the young lady that checked me in and out explained everything in full complete details. She even explained some things about my next two services. I always get my car serviced at Pohanka Hyundai and the service is always excellent. The staff is always kind and professional.
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

We're happy to hear that you received excellent service from our staff. Thank you for your business and we look forward to taking care of your vehicle in the future!


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding Service
I received outstanding services and excellent customer service. They keep me well informed thru text via status of my vehicle.
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

Thanks for the feedback! The text messaging service is definitely a game changer for us- it makes quick and effective communication super easy for all parties involved. We look forward to taking care of your vehicle needs in the future- thanks for your business.

Employees worked with

Verified Customer
Brentwood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
My experience at Pohanka was very good
One of Pohanka Staff was very nice, her name is Kirsten. She sent me a text checking to make sure I was Okay, to see if I needed anything and If I needed anything to let her know. Overall I was comfortable I don't have any complaints.
MARCUS D. from Pohanka Hyundai responded on 02/09/2022

We're happy to hear Kirsten took great care of you. We look forward to continuing to earn your business in the future. 


JM
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Jamel M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service
MARCUS D. from Pohanka Hyundai responded on 02/07/2022

Thanks a lot for the feedback! We're thrilled to hear it when we've done a great job. We look forward to continuing to earn your business in the future. 


Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil Change
Great all around service.
MARCUS D. from Pohanka Hyundai responded on 01/26/2022

We appreciate your feedback! Thank you for allowing us to service your vehicle - we look forward to taking care of your vehicle's service needs in the future.

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