Business Solutions

DC

DUNCAN CONNORS

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(24 reviews)
59
Send a Message to DUNCAN

SN
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Sarah N.
Laurel, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

SN
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Sarah N.
Laurel, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Maintenance
4
Category: Service
!
Train staff to be professional during phone calls.
DAVID P. from Pohanka Hyundai responded on 03/29/2022

Thank you for taking the time to fill out the survey. I'm sorry to hear that your experience was less than excellent. Our goal is to proved you with a worry-free service experience. I will reach out to you so in hopes to resolve your concerns so we can continue working with you in the future.  


BJ
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Brenda J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer care representative - complimentary car wash sucks.
Kristen took good care of me. The complimentary car wash sucks.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

Thank you for the overall positive feedback, however it looks like the car wash was less than ideal. I apologize that this happened. We have been working on making improvements in the department to ensure a better quality wash after every service. I will be in touch to discuss the matter further. 
Regards, Marcus


HD
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Helen D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire
I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.
MARCUS D. from Pohanka Hyundai responded on 03/18/2022

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!


DR
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Denise R.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Positive Experience
First communication is always a lasting effect. Marcus introduced himself with a smile and positive demeanor. He explained step by step information concerning the service for my car. He also asked if I had any concerns or questions. Now that was very important to me. My whole service experience was excellent!!!!!
MARCUS D. from Pohanka Hyundai responded on 02/04/2022

Thank you for the positive feedback! We look forward to continuing to provide excellent service in the future!


RT
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Robert T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Better than expected.
I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.
MARCUS D. from Pohanka Hyundai responded on 01/31/2022

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future. 


TM
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Thaddeus M.
Odenton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My experience was excellent.
Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.
MARCUS D. from Pohanka Hyundai responded on 01/20/2022

We're glad to hear you had such a positive experience - thank you!


EC
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Edward C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer Service
They have outstanding customer service and Tristian Shannon who was my service advisor was excellent

Louis who also works in service department conduct himself as a professional advisor excellent
DAVID P. from Pohanka Hyundai responded on 01/14/2022

Thanks for the feedback and great comments. We will pass The good word around to them!!


Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
hit or miss
Sean and the rest of the crew are very pleasant. I just wish the wait time and cleaning would improve.
DAVID P. from Pohanka Hyundai responded on 01/05/2022

Thank you for your feedback!


EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Solid Experience
Overall very professional and courteous staff. Special shout out to Mr. Dykes!
DAVID P. from Pohanka Hyundai responded on 12/09/2021

Thank you for the kind comments!


CW
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Charlene W.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied customer
I was very satisfied with my service. My Service Advisor Will is great and as long as he work there I will continue to go there. 😊😊 Keep up the good work Will.
DAVID P. from Pohanka Hyundai responded on 12/04/2021

Thank you I will pass on the kind words.


JH
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Joseph H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai service is honest and thorough
My auto service has always been thorough and I have never felt that they were trying to generate phony service issues. My service rep, Sean Tolton, was very helpful with my questions or concerns. I also saw how cordial he was with other customers. He is a true credit to Pohanka.
DAVID P. from Pohanka Hyundai responded on 11/23/2021

Thank you for the kind words!


JP
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Jose P.
Alexandria, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Pohanka, Hyundai Service department
The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.
DAVID P. from Pohanka Hyundai responded on 11/19/2021

Thank you for the feedback. I will reach out later for more info.


RC
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Ronald C.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great
I expected a nice car wash after service. But it is still okay. The drop off was fast and the service was excellent and great customer service from the service people.
DAVID P. from Pohanka Hyundai responded on 11/16/2021

Thank you for the feedback!

Employees worked with

JP
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Jocelyn P.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellen
Great service
DAVID P. from Pohanka Hyundai responded on 10/26/2021

Thank your for being our valued customer!


CC
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Cynthia C.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Employees customer service
My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!
DAVID P. from Pohanka Hyundai responded on 10/26/2021

Thank you for the feedback!


YH
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Youtha H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick Resolution
I was back on the road within 24 hours.
DAVID P. from Pohanka Hyundai responded on 10/26/2021

Thank you for the kind comments!


Verified Customer
Upper Marlboro, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible Service
I have to force explanations out of service advisors who act like they know nothing of my car. They mark everything off as okay with out actually inspection vehicles
DAVID P. from Pohanka Hyundai responded on 10/14/2021

Thank you for your feedback on your experience. We will reach out for more information.

Employees worked with

Verified Customer
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
As always, I received excellent customer service. My service advisor (Jacqueline) kept me updated throughout the entire process. I appreciate her attentiveness and care.
DAVID P. from Pohanka Hyundai responded on 09/28/2021

Thank you!!

Employees worked with

RL
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Ronald L.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. from Pohanka Hyundai responded on 08/28/2021

Thank you for the great feedback.

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