Business Solutions

ST
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Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70
Send a Message to Sean

CM
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Charles M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service
Done
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!


CT
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Connie T.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mr. Sean Tolton was very patient, helpful, personable and had our car back to us in a very timely manner.
My husband and I were very pleased with the service we received when we came in for our oil change. Mr. Sean Tolton was so nice, patient, friendly, helpful and very personable to us. We are senior citizens and he was very respectful to us and that made us feel very and important.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

This type of feedback makes my day so much better! I'm pleased to know that our veteran advisor Sean took excellent care of you and your spouse. We are proud to have Sean on our team! We strive for 100% satisfaction for each one of our customers at Pohanka. Please reach out to Sean for all of your future automotive needs!


KJ
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Kevin J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Pohanka Hyundai has the best customer service the staff that works there are so friendly and helpful
MARCUS D. from Pohanka Hyundai responded on 03/25/2022

Thank you for taking the time to provide your feedback! We strive for 100% customer satisfaction, so we're thrilled to know we hit the mark during your recent visit. We value your business and look forward to taking great care of you again soon!


HD
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Helen D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire
I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.
MARCUS D. from Pohanka Hyundai responded on 03/18/2022

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!


JF
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Judy F.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
The Service Representative Sean greeted the customer with a sincere welcoming voice.Always look forward to his help.
The Pohanka Service Department always goes above and beyond to give you the best customer service..
MARCUS D. from Pohanka Hyundai responded on 03/05/2022

Thanks so much for the positive feedback! We always strive to deliver the highest quality service to our customers. We appreciate your business and look forward to seeing you and your new Sonata next time!


LM
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Lendo M.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Slow response for HMA
No problem with Pohaka my issue is with HMA they where not responsive to my needs
MARCUS D. from Pohanka Hyundai responded on 02/25/2022

We understand your frustration and apologize for the delays in repairing your vehicle. We will be in contact to discuss your recent service visit. 


RT
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Robert T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Better than expected.
I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.
MARCUS D. from Pohanka Hyundai responded on 01/31/2022

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future. 


TM
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Thaddeus M.
Odenton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My experience was excellent.
Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.
MARCUS D. from Pohanka Hyundai responded on 01/20/2022

We're glad to hear you had such a positive experience - thank you!


TC
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Tyra C.
Laurel, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor services!!!
Never ever ever go here. You will regret spending a dime with this company. Worse decision I could of made. Nothing but lies and manipulations the moment you do any business with them. Spare yourself the headache.
DAVID P. from Pohanka Hyundai responded on 01/14/2022

Thank you for providing us feedback. We will reach out to see how to do better in the future.


Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
hit or miss
Sean and the rest of the crew are very pleasant. I just wish the wait time and cleaning would improve.
DAVID P. from Pohanka Hyundai responded on 01/05/2022

Thank you for your feedback!


KP
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Kenneth P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Service Ever
Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.
DAVID P. from Pohanka Hyundai responded on 12/23/2021

Thank you for the kind comments!


DT
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Denine T.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai
I received great service at Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 12/21/2021

Thank you for the kind words!


Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service Every Time
My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.
DAVID P. from Pohanka Hyundai responded on 12/14/2021

Thank you for the kind comments and great score!


JG
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James G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was for check engine, 60K maintenance, repair on a service recall for a defective part.
Outstanding service. I was accurately advised it would be about 2 weeks due to a backlog to have a diagnostic conducted. Also, during this period received a recall notice from Hyundai to replace a defected part. A big shout out to Sean for his professionalism and courtesy!
DAVID P. from Pohanka Hyundai responded on 12/10/2021

Thank you for your feedback and patience! 


JH
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Joseph H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai service is honest and thorough
My auto service has always been thorough and I have never felt that they were trying to generate phony service issues. My service rep, Sean Tolton, was very helpful with my questions or concerns. I also saw how cordial he was with other customers. He is a true credit to Pohanka.
DAVID P. from Pohanka Hyundai responded on 11/23/2021

Thank you for the kind words!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Best Service
My service advisor, Sean is always great!!!
DAVID P. from Pohanka Hyundai responded on 11/19/2021

Thank you for the great score!


Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service department
Service department is amazing!
DAVID P. from Pohanka Hyundai responded on 11/11/2021

Thank you for the kind words! We enjoy the positive feedback!


ER
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Edward R.
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thanks for a pleasant experience
Keep up the good work
DAVID P. from Pohanka Hyundai responded on 10/29/2021

Thank you!

Employees worked with

GP
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George P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
My service advisor Sean Tolton always takes great care of me and my three Hyundais.He makes bringing the cars in for service no hassle and always keeps me informed of any issues asap. I appreciate the care he shows and doesnt make me feel like they just want me to spend extra money.
DAVID P. from Pohanka Hyundai responded on 10/26/2021

Thank you for your continued confidence in us as your Service Department!

Employees worked with

JP
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Jocelyn P.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellen
Great service
DAVID P. from Pohanka Hyundai responded on 10/26/2021

Thank your for being our valued customer!

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