Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/03/2021
Service Type: Maintenance
Category: Service
Disappointed
If a car is on recall and an appointment is made to have it fixed. Then all the parts should be available so that the work can be completed. Very disappointed today!
Not Recommended
DAVID P. from Pohanka Hyundai responded on 08/03/2021 07:57 AM

Thank you for your feedback.  I will cal you later for more information.

DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the feedback! I will make sure Mr Tolbert gets the love you send.

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Great service from Sean.
Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2020
Service Type: Maintenance
Category: Service
it was ok.
The guy at the service desk was extremely nice and helpful. However the service done on my car was just ok. I honestly don't think they rotated my tires but I know for a fact that they didn't put air in them. It is sad that I have to always check what they are suppose to do when servicing my car and then after receiving my car I have to double check as much as I can again.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 06:12 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
KD
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Keith D.
District Heights, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customerVerified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Repair
Category: Service
Could have been better
Turn around time was to long.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
IB
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Isaac B.
Upper Marlboro, MD
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
verified customerVerified Customer
Category: Service
Service
Great Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2020
Service Type: Repair
Category: Service
Repair
Will give one when car is returned
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/07/2020 10:02 AM

Thank you for taking the time to re-score our Survey. Sean greatly appreciates this, if you have any further concerns please reach out to me and I will have them addressed. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:31 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
JJ
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Janay J.
Suitland, MD
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customerVerified Customer
Category: Service
Good service
Service advisor was helpful and efficient
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2020
Service Type: Maintenance
Category: Service
Service Dept. needs a little change
Set an appointment the day before. Didn’t matter when I got there. Had to wait longer than the estimated time frame that was given when I got there. When It was over the review contradicted the review from my last service (apparently my brakes and wipers got better over the last 5k miles). I was also told they do courtesy cars after being told previously that they didn’t by a cashier.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:08 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 07:40 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Greenbelt, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
verified customerVerified Customer
Category: Service
Service
Received a response from Asia in a timely fashion.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2019
Service Type: Repair
Category: Service
Hours of Operation
If you all close at a certain time then don't have your customers under the impression that you can still get service up until a certain point. Let the customers know that after a certain time you stop taking vehicles for the day.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 05:37 PM



If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/19/2019 12:46 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
AB
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Alphonso B.
Lanham, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
verified customerVerified Customer
Category: Service
Concers resolved
All my previous concerns was resolved by Customer Care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2019
Service Type: Maintenance
Category: Service
Look out for un authorized work
My service rep try to add on a carbon cleaning w/o Explaining the need Or seeking my permission. The cleaning would have cost me an additional $150. Not cool at all.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 11:10 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/01/2019 12:27 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that will return again! Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Oxon Hill, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
verified customerVerified Customer
Category: Service
Good customer service as far as service rep. The acutual mech is a different story.
Mis doagnosing a problem. Which is not my service rep fault. Itis who put the car on the computer. This is money wasted. Should be getting free oil changes.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2018
Service Type: Maintenance
Category: Service
Customer service was excellent.
Customer service was excellent.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/22/2018 08:34 AM

Thank you for your review.Please accept our sincere apologies for the inconvenience you may have experienced in respect to diagnosis of your vehicle.We deeply value your relationship with and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
TH
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Tim H.
Suitland, MD
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
verified customerVerified Customer
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2018
Service Type: Repair
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:31 PM

I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:43 PM

Thanks for your feedback Mr. Harris. We appreciate it and will actively use it to improve our services to you! Thanks in advance for re-scoring. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DG
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Dovetta G.
Camp Springs, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Robotic Response from Service Manager
I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2016
Service Type: Maintenance
Category: Service
6 am Appointment Fail
Overall work preformed was ok. But no technician there at my appointment time of 6am. It should not take two hours for an oil change and tire rotation when I am the first person at the shop.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/17/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me when you can, i would like to discuss what happened with this appointment. I do apologize for the delay.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:03 AM

Hello,

I apologize, but i have not received a voice mail from you, i surely would of returned the call. I still would like to discuss your visit.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:49 AM

Thank you for taking my call today. As promised I made a note on your customer file for your next service. Thank you for being a Pohanka customer.

Sincerely



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
LD
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Leonard D.
Temple Hills, MD
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
verified customerVerified Customer
Category: Service
Immediate response
Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2016
Service Type: Repair
Category: Service
Disappointed
I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CM
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Charles M.
Washington, DC
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Service
Done
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
CT
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Connie T.
Capitol Heights, MD
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Mr. Sean Tolton was very patient, helpful, personable and had our car back to us in a very timely manner.
My husband and I were very pleased with the service we received when we came in for our oil change. Mr. Sean Tolton was so nice, patient, friendly, helpful and very personable to us. We are senior citizens and he was very respectful to us and that made us feel very and important.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:42 AM

This type of feedback makes my day so much better! I'm pleased to know that our veteran advisor Sean took excellent care of you and your spouse. We are proud to have Sean on our team! We strive for 100% satisfaction for each one of our customers at Pohanka. Please reach out to Sean for all of your future automotive needs!

Employees worked with
ST
Sean Tolton
ASM
EM
ERYK A MADISON
KJ
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Kevin J.
Upper Marlboro, MD
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Pohanka Hyundai has the best customer service the staff that works there are so friendly and helpful
MARCUS D. from Pohanka Hyundai responded on 03/25/2022 04:07 PM

Thank you for taking the time to provide your feedback! We strive for 100% customer satisfaction, so we're thrilled to know we hit the mark during your recent visit. We value your business and look forward to taking great care of you again soon!

Employees worked with
ST
Sean Tolton
ASM
AG
ALEXANDER GARCIA
HD
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Helen D.
Suitland, MD
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire
I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.
MARCUS D. from Pohanka Hyundai responded on 03/18/2022 04:25 AM

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
JF
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Judy F.
District Heights, MD
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
The Service Representative Sean greeted the customer with a sincere welcoming voice.Always look forward to his help.
The Pohanka Service Department always goes above and beyond to give you the best customer service..
MARCUS D. from Pohanka Hyundai responded on 03/05/2022 01:15 PM

Thanks so much for the positive feedback! We always strive to deliver the highest quality service to our customers. We appreciate your business and look forward to seeing you and your new Sonata next time!

Employees worked with
ST
Sean Tolton
ASM
EM
ERYK A MADISON
LM
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Lendo M.
District Heights, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Slow response for HMA
No problem with Pohaka my issue is with HMA they where not responsive to my needs
MARCUS D. from Pohanka Hyundai responded on 02/25/2022 06:43 AM

We understand your frustration and apologize for the delays in repairing your vehicle. We will be in contact to discuss your recent service visit. 

Employees worked with
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
RT
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Robert T.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Better than expected.
I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.
MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:07 PM

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future. 

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
TM
gravatar
Thaddeus M.
Odenton, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My experience was excellent.
Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.
MARCUS D. from Pohanka Hyundai responded on 01/20/2022 04:17 AM

We're glad to hear you had such a positive experience - thank you!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
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