Business Solutions

DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46
Send a Message to DWAYNE

TG
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Tamika G.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I dreaded having to go to the dealer for service, now I can’t imagine going to anyone else!
I’ve always thought that going to the dealer for service automatically meant spending hundreds more than I would with a personal mechanic. Check in was a breeze as I was able to stay in line from my car and be serviced through the window via a representative with a tablet. I was able to complete the entire process within moments and schedule to pick up later in the day. Unfortunately, there were some unforeseen circumstances that caused my estimated completion time to extend a couple of hours but the representative was very communicative. She was extremely pleasant, knowledgeable, and helpful. Not only were my services more cost effective at the dealer, I didn’t have the hassle of running around to find parts and a mechanic qualified to service my vehicle. The team over there was honest and returned my vehicle in great shape. I’m very pleased with the service I received from arrival to departure and look forward to an amazing car journey with them!
MARCUS D. from Pohanka Hyundai responded on 03/31/2022

:) Thanks so much for the awesome feedback! We strive to deliver competent and honest service to each one of our clients. I'm glad that you had a positive experience with us and we would love to take care of your automotive needs in the future!


RC
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Robert C.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Advisor
Kirsten my Service advisor was exceptional and her knowledge of my car was great . I would recommend her to anyone . Thank you Kirsten for your service.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

We're so happy to hear that our rising star Kirsten took great care of you! We thrive on providing friendly and efficient customer service. We value and appreciate your business. We look forward to seeing you and your Genesis again in the future!


JH
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Josephine H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service and Great Repair work
Pohanka Hyundai in Capitol Heights Md, is the best in terms of customer service and repair service around. You can go there w/o an appointment and received excellent care and service. They have a wonderful waiting room for customers with large screen tv, coffee hot cocoa area etc. Bathrooms are clean w/nice music playing thru out. Great place to take your car for maintenance servicing and repairs. I definitely recommend them.
MARCUS D. from Pohanka Hyundai responded on 03/17/2022

Thanks so much for the kind words! Hospitality is something we take pride and pleasure in, so we're glad that you enjoyed the environment we've created! We appreciate your business and look forward to receiving you and your Elantra again in the future.


MM
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Mary M.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I was extremely pleased at the service I received at The Hyundai Service desk a week ago. The agent was friendly, courteous, and responsive to my needs. The round trip shuttle service was a bonus, inasmuch my vehicle was my only transportation.
MARCUS D. from Pohanka Hyundai responded on 03/10/2022

Thanks so much for the positive feedback. We're delighted to know you had a great experience with Elvis. We appreciate your business and look forward to taking care of you and your Santa Fe in the future!


Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Has to wait several days, but good customer service
I didn’t have an appointment but my check engine light came on so I took my car in for service. I was told I would need to wait a week or more for a technician to work my car because there was a backlog for repairs. I had to rent a car which was an extra expense. The customer service was great and the repairs were done well, but having to leave my car and be without my car for over a week was disappointing.
MARCUS D. from Pohanka Hyundai responded on 01/29/2022

We appreciate your feedback and will be contacting you regarding your most recent service visit.


OB
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Ocie B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pohanka Hyundai offers good service.
Pohanka Hyundai continues to take good care of my car when I bring it in for service. Ever since I purchased this vehicle, I have only allowed Hyundai to touch my car.
MARCUS D. from Pohanka Hyundai responded on 01/24/2022

Thank you for trusting us with your vehicle! We'll look forward to seeing you next time.


ES
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Elton S.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Phenomenal Service
I have been a loyal customer of Pohanka Hyundai since 2016 and every time I have brought my car in for service I never been disappointed. The staff and management were extremely professional along with my service representative. The facilities were well kept and clean. Kudos to Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 12/31/2021

Thank you for the kind comments. We appreciate you.

Employees worked with

AE
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Ashli E.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great experience; wait time a little long
This service center is first come first serve. Definitely get there early before they open because customers will start to line up. The waiting area is comfortable. The wait time was a little long. I got there when it opened at 7:00 am and I didn’t leave until almost 10 am. Overall the customer service is excellent and professional.
DAVID P. from Pohanka Hyundai responded on 12/27/2021

Thank you for the detailed feedback!


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Engine
My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you
DAVID P. from Pohanka Hyundai responded on 11/23/2021

Thank you for the great feedback and score!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Best Service
My service advisor, Sean is always great!!!
DAVID P. from Pohanka Hyundai responded on 11/19/2021

Thank you for the great score!


Verified Customer
Greater Landover, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Condition of Care Upon Return
Overall, I had a positive experience with the service advisor and was pleased with the length of time it took for my car to be serviced. However, I am concerned about the condition that my car was returned to me. There where food crumbs on the floor and in the passenger front seat, as well as a ramen noodle on my back seat. Additionally, the technician left numerous scratches on the inside of my driver door on the panel, which I know where definitely not there when I arrived for service. I found a few scratches on the outside of the car as well. Also, I noticed that there was some tampering with my Hyundai packet in my trunk -- the packet had been moved from its stern position. This left me very disappointed. It is disturbing to me that a technician was actually eating in my car and that this person did not use any protective film to protect my inside driver door panel. I feel that the service technicians should treat peoples cars with the utmost respect -- as if these cars are their own.
DAVID P. from Pohanka Hyundai responded on 10/04/2021

Thank you for the feedback and comments. I will look into it and be in contact.

Employees worked with

CP
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Carl P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
professional in all categories.
My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.
DAVID P. from Pohanka Hyundai responded on 10/04/2021

Thanks for the excellent feedback!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
4 cars in…
On my 4th by Hyundi
DAVID P. from Pohanka Hyundai responded on 10/04/2021

Thank You!


TH
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Troy H.
Laurel, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2021
Service Type: Maintenance
verified customer Verified Customer
2
Category: Service
What happened to my vehicle?!?!
I had originally went in for fuel system flush, and ended up getting that as well as transmission flush as part of the package that was offered. Well I’m not sure what happened but when the vehicle was returned to me it would not go past second gear. And NOW I need to buy a new transmission which cost $3600!!! There is no way possible I would drive a vehicle into the dealership in that condition and not let the service tech know that was the problem. I just needed the fuel system flush. Again, I don’t know what happened to my vehicle now it’s not driveable at no fault of mine. I will never bring my vehicle back to this facility ever again and I would not recommend this facility to anyone.
DAVID P. from Pohanka Hyundai responded on 09/28/2021

Thank you for your feedback on the issues.


Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Anthony in finance is great
Purchased my first vehicle with him was a beautiful experience with my trade in Anthony was no longer a salesman so I was a little disappointed. I didn’t receive the A1 service I was used to but it was ok
DAVID P. from Pohanka Hyundai responded on 09/28/2021

Thank you for your feedback. we will reach out to go over your responses

Employees worked with

AC
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Annette C.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied
I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.
DAVID P. from Pohanka Hyundai responded on 09/23/2021

Thank you!


LR
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Larry R.
Capitol Heights, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
oil change and tires rotated !
Tell the truth about the work you need on your car, and not try to get more money out of the customers !!!!!
DAVID P. from Pohanka Hyundai responded on 09/20/2021

Thank you for your feedback. We will look into your concerns and get back with you


PG
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Paula G.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept: Kirsten
Service Dept Representative, Kirsten is fantastic. Very thorough. Attentive & pleasant.
PG
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021

Thank you for the kind comments and great score!


WB
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Wendy B.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/07/2021

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JH
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Jacqueline H.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kirsten Shannon
You are truly amazing helping me and made it possible to receive my key in a timely manner. Thank you very much for all that you have done.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/29/2021

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

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