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DWAYNE FORRESTER

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

Reviews of DWAYNE FORRESTER

Verified Customer
District Heights, MD
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Location needs more training
Customer Service training is needed for this location
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
CW
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Charlene W.
Clinton, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Dmitri Dickerson was awesome. His customer service attitude was very professional and friendly. I will return for my next service.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/29/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
Verified Customer
District Heights, MD
2004 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Battery Replacement
Had my battery replaced. The representative was very nice and called me to let me know what the diagnosis was for the repair as well as the cost. Picked car up with no problems.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
FE
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Faustina E.
MD
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service advisor was curtious ,the driver was good and my car was washed, and on time.
yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 01:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
DS
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Deb S.
La Plata, MD
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great customer service
Always friendly and accomodating
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/11/2016 08:04 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
PG
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Paula G.
MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pleasant & friendly personnel.
Yes, & have done so on numerous occasions.
Paula G
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/11/2016 08:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
AF
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Andria F.
Clinton, MD
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
Customer service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/06/2016 05:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
JT
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Johnika T.
Fairmount Heights, MD
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Better Education and Training
Worst Service Ever
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/26/2016 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Sorry for the delay, there is one more part that we are waiting for to come in. We had ordered 2 A/C lines for you. I will have the advisor contatct you with a update.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
MJ
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Marva J.
Washington, DC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Courtesy, professionalism, attentiveness to customer. Service personnel is very polite and considerate.
Great service. Discusses every detail about the service rendered.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/03/2016 04:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
IF
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Ingrid F.
Capitol Heights, MD
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
pohanka Hyundai..#1
No complaints
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/04/2016 03:12 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
Verified Customer
Upper Marlboro, MD
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great knowledgeable service staff
I love the location and the friendly warm welcoming staff. Every team member always make themselves available to assist customers.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 03:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
Verified Customer
District Heights, MD
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Job
Thanks to the team for making this experience unforgettable. Mr Bishop was professional & knowledgeable and the atmosphere was great. Keep up the awesome job!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/20/2016 12:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
freindly
friendly
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
ES
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Elton S.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The location and the cleanliness of the establishment and overall Customer Service that I received.
Yes, I would recommend this business to a friend.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
SM
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STEVEN M.
Waldorf, MD
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional yet personal service
Pohanka Hyundai always treats you like one of the family. They truly care and want to ensure everything is taken care of.
Recommended
Employees worked with
DF
DWAYNE FORRESTER
CR
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CLIFTON R.
Mitchellville, MD
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pohanka Hyundai, Capital Heights
The people were very friendly.
Recommended
Employees worked with
DF
DWAYNE FORRESTER
AF
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ALETHEA F.
Washington, DC
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exemplary Service
I have always enjoyed my service at Pohanka Hyundai. Sean Tolton and Will Bishop are the best service advisors and they provide excellent customer service. Sean was my service advisor on this most recent visit, and he made certain to explain everything thoroughly. What impressed me the most is that he knew me by name without my having to tell him. The only negative of the visit is that I did not get a call indicating my car was ready for pick-up BUT when I called to find out and when I arrived, Sean apologized profusely. I was not upset because the service center was busy that day (New Year's Eve). The lack of a call did not affect my day nor did it cause me to not want to use Pohanka Hyundai in the future. In fact, I feel comfortable and secure taking my car to this service center based on the amazing customer service. I am considering strongly trading in my 2005 Elantra for a newer model, so I hope that the sales department members are just as phenomenal as Sean and Will.
Recommended
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
HT
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HERMANIA T.
Capitol Heights, MD
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendliness
My first experience ever. Not afraid to return in the future.
Recommended
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
LA
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LARAE A.
Lothian, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service!!
Everyone is so professional
Recommended
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
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