Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / DWAYNE FORRESTER
DF

DWAYNE FORRESTER

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

Reviews of DWAYNE FORRESTER

NW
gravatar
Nathan W.
Washington, DC
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Received The Worst Service
I bought a Luxury vehicle and received the worst service.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/20/2017 03:39 PM

Thank you for taking the time to tell us about your experience at Pohanka Hyundai. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of the Pohanka Hyundai store, I am sorry to hear that you found your service experience to be unsatisfactory. I agree that it is disappointing that your car would not start for you, but the facts are we ran every electrical diagnostic test we could and your vehicle failed none. We even tried it with you standing beside the car. As of today I havent heard from you that the concerns has reoccured. Has it happen again? Remember as I stated if you have anymore problem with no starting just call us we will be happy to get your vehicle back in to look at. We hope to see you again in the future and you can reach me directly at 301-909-7591 if I can be of any assistance.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not good
I'd rather not say as my unsatisfactory visit might be a one time thing.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/13/2017 03:14 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
TT
gravatar
Tamela T.
Fort Washington, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Pohanka Hyundai will always have my business. Their service team is friendly, timely and professional.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/12/2017 06:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
KD
gravatar
KYLE D.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My auto family
Excellent team with Will and Sean at the helm. I wouldn't go any where else for service.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 06/03/2017 12:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr Will Bishop, Service Advisor.
thanks again Will Bishop for the great service that what kept me coming back. THANK WILL.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/29/2017 10:58 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
battery replacement ...
the service was very good, the cost of the battery was a little expensive for me as I was not prepared for it.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/29/2017 11:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
DF
DWAYNE FORRESTER
Verified Customer
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
car recall
not far from residence
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/24/2017 09:11 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
DF
DWAYNE FORRESTER
JH
gravatar
Jerome H.
Temple Hills, MD
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, the first time!
Had a rattle in my engine, service took their time and did it right the first time around, I love it!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/27/2017 06:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Great customer service. Very responsive and helpful.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/11/2017 07:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
Verified Customer
Fort Washington, MD
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very professional people.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/03/2017 08:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
GD
gravatar
Gwendolyn D.
Brandywine, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Location, convenient
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/24/2017 05:26 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
DY
gravatar
Daryl Y.
Washington, DC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people who work there
Five stars
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/22/2017 06:23 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
KP
gravatar
Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great serine great people
Service is great
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/18/2017 07:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient service as always from Mr. Tolton
*****
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/08/2017 10:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
JS
gravatar
Jervey S.
Washington, DC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff excellent and timely service
I would recommend this shop to family or friends
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/23/2017 05:30 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
SM
gravatar
Sally M.
Forestville, MD
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great because of the friendly atmosphere!
I give it a 10+
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 12/27/2016 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
AB
gravatar
ANTHONY B.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service time
Service time
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 12/06/2016 08:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
TJ
gravatar
Tracy J.
Suitland, MD
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was great
Great
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 12/02/2016 04:42 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
AS
gravatar
Andrea S.
Woodbridge, VA
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Pohanka Hyundai service
Service was very good, check engine line came on and car was not getting fuel, took it to them on Friday afternoon, they gave me a loaner and my car was ready for pick up on Monday. I was very pleased with the service.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/30/2016 05:03 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
GN
gravatar
Gary N.
Owings, MD
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable and friendly service - prompt service
Satisfied with services provided
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/20/2016 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
DF
DWAYNE FORRESTER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.