DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

DP
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Dominique P.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
THANK YOU SO MUCH!!!
Mr Marcus was a great help !!! I will certainly be back for servicing !! He and the team at Hyundai were amazing help!!! My car is great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2018 02:18 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TG
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Tami G.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service. Honest
Sean Tolton was my service agent & he made me aware that I was over-charged last service . He told me that he’d apply my credit to my 2/19 service. I would have never known about this, but Sean ‘making it right,’ is the kind of service I value. Appreciate the honesty. Tami
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:57 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Lanham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok service
Waited 2.5 hrs for an oil change and I got there at 6am. Wasn’t expecting the long wait that early.

Was quoted $800 to replace a part, went to another car shop the next day for $50

Recently went up on the price for an oil change - not cool.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 09:04 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience (301-909-7381) or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LS
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Lennox S.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and service hours
Location and service hours
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2018 07:51 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
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Rodney S.
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very clean, well organized
The showroom and repair center seem very clean and well organized, which was great. The only bad thing I can say about the place was that the repair to my auto took four or five days. I was told this was because the part needed to be ordered as it was not in stock. I know the repair center cant keep EVERY part in stock so I guess this is really a non complaint. Overall the experience was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2018 07:10 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.



If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 



Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MG
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Michael G.
Vine Grove, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
new battery
Excellent service , had the part I needed, I am from out of town and was very excited.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/14/2018 07:44 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GT
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Gloria T.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
The staff is always friendly and courteous. They make you feel like family
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2018 11:46 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JP
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Jules P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Personnel are very professional and attentive.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2018 08:03 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LB
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Lori B.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience Convenience Convenience
This place is extremely convenient.. Hours of operations, no appointment required
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/30/2018 11:43 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DG
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Darryl G.
Upper Marlboro, MD
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Facility and Team
I appreciate the team being up front and honest. I just wish my car was fixed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2018 11:06 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business and we look forward to seeing you and your car again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/28/2018
verified customerVerified Customer
Category: Service
Follow up from Aisha and Ralph
Aisha and Ralph reached out to me after my written review of not being satisfied with my service. They review my service history and found that I was over charged. Based on conversation and resolution I am satisfied and would recommend.
Recommended
Employees worked with

HP
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Herbert P.
Clinton, MD
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Hassle free
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2018 08:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/28/2018
verified customerVerified Customer
Category: Service
Follow up from Aisha and Ralph
Aisha and Ralph reached out to me after my written review of not being satisfied with my service. They review my service history and found that I was over charged. Based on conversation and resolution I am satisfied and would recommend.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2018
Service Type: Maintenance
Category: Service
$900.00 bill for 1 tire change and 60,000 miles service when service was done about 5,000 miles prior
Not happy, almost $900.00 bill for 1 tire change and 60,000 miles service when service was done about 5,000 miles prior and paid at that time $152.00. I looked back at notes and I only needed to get "Transmission service $280.00". That was the notes on my bill from my last 5,000 miles service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/26/2018 01:47 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. If there is anything more that we can do for you as a valued client, to brighten your outlook on your service visit with us, please let me know. Your service advisor feels deeply about your inconvenience and would like to help in any way possible. Please feel free to reach out in a new survey. I hope you have a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FI
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Femi I.
Bowie, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2018
verified customerVerified Customer
Category: Service
issue resolved
Issue resolved thank you
Recommended
Employees worked with

FI
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Femi I.
Bowie, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2018
verified customerVerified Customer
Category: Service
issue resolved
Issue resolved thank you
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2018
Service Type: Repair
Category: Service
had a bad experice
took advantage of me. I will never buy Hyundai again this is it
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2018 11:47 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FL
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Francis L.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will Bishop service advisor
from the time you wall into the service area to time you leave there Bill Bishop kept you inform and make you feel like he want as a customer
and want you make fell like you ,are always welcome to come back for service and ans any of your questions - also he let you know that
you are welcome to come in to ask questions about your car and services. Again want to "THANKS" again Will Bishop his help in the
service of my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:39 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mrs satisfied
Excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:37 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SL
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Sandra L.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE Advisor Sean Tolson
Sean is the BEST service advisor. I have been dealing with him before you moved to your location in Upper Marlboro. GREAT CLIENT SERVICE SKILLS AS WELL AS YOUR
SUPPORT TEAM
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice employees, and very clean facility.
Good workmanship
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:00 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CG
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Christopher G.
District Heights, MD
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
This visit was fine and corrected the issue I was having with my car. Annoyed that a known issue with service bulletin wasn't covered under warranty, and that a diagnostic and reset cost well over $100. Much more tragic experiences on prior visits left this one exceeding expectations.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/22/2017 06:58 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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