DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

KW
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Kenneth W.
Accokeek, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Vey nice staff always willing to go the extra mile.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/20/2017 01:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
It was my first time at the new location in Capital Heights, Maryland. Very large facility. Great Service department. Service Rep was very helpful and friendly. Will definitely return.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/15/2017 09:21 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Clinton, MD
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Just tell me what's going on
Provide status communication. The service was okay.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/11/2017 07:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. We appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

EE
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Earl E.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful Service
Great service and good waiting area
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/22/2017 12:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Glenn Dale, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First time bad services/and after warranty goes out.
Took my car in so I can feel comfortable with her traveling on he road. Took the car in for specific problems, and the two things I had problems with where not done. They talked us into a servicing of which the warranty had just gone out. And the two issues we came there for were not even taken care of. Now the car will not start, only a few days after taking it in to them.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2017 11:08 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, there is also no email on file for you, please send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KW
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Karen W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is Excellent
The service technician was informative and friendly, The cashier was professional and polite.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:11 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
I had to get my engine replaced and they were courteous with the entire process.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 11:57 AM

Thanks so much! We appreciate you taking the time and giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

FL
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Francis L.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
because of Mr Will Bishop, service Advisor at the fron desk.
because of Will Bishop, service advisor at the front desk. He made you feel like he want you as a customer and you to return to get your car service at Hyundai . Thanks again Mr Bishop for you help.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 11:55 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Will is ecstatic to hear you enjoyed your experience, along with  our entire staff, who enjoyed catering to your needs as much as you enjoyed your service. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DT
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Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
have a great team of customer service people.
Great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/23/2017 07:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. Your service advisor Sean will be looking forward to seeing you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KW
gravatar
Kenneth W.
Accokeek, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Vehicle is not working properly after a new engine and new fuel injectors
Do your research and don't take what they are telling you as the truth.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/16/2017 07:42 AM

Thank you for providing your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and communication methods with our customers. We strive for the best and we would like to invite you back to our business to reassess the issue in an effort to supply you with more efficiency and positive end result. 

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Excellent
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 10/06/2017 04:10 PM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

CB
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Carolyn B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant, courteous customer service
Service was completed in time promised.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/26/2017 04:52 PM

Sean and the team thank you for your 5 star review. We appreciate the trust you place in us for your service. We look forward to seeing you and your 2013 at your next appointment.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
not so great
what made the visit not so great is the problem concerning my car has not been resolved. i guess the car will just have not start in order for the problem to be resolved
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/23/2017 07:58 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory. I will be looking into those concerns with Will immediately. 

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

DC
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Duane C.
Bowie, MD
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
large waiting room
everything fine, but ice cream sandwiches need to be refresh
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/21/2017 07:10 AM

Thank you for your review. We truly appreciate the opportunity to serve you. We will be looking into your concern with ice cream immediately. We look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

BB
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Bryan B.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Suspension repair
The turnaround time was great. The customer service was awesome.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/20/2017 12:11 PM

Thank you for your review. Sean and the team will see you and the Equus next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

LS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
68000 mile servicing
Automobile was serviced on Monday and today, Thursday, car would not start. Had to call for a jump now I am taking it back to Pohanka Hyundai.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/25/2017 06:49 AM


Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
For me it is the service team and the knowledgeable mechanics
Awesome service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/23/2017 11:45 AM

Thank you for your review. We are a local business that depends on positive word-of-mouth for business and would greatly appreciate it if you would recommend our business to your friends and neighbors. We look forward to seeing you again soon.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Verified Customer
Forestville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best service technician
Always available and looking out for the customer
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/17/2017 06:14 AM

Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Verified Customer
Bowie, MD
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service (Wil)
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 05:02 PM

I’m so pleased you enjoyed our services. We truly appreciate your business and trust in us. I am very happy to hear that Will and the service staff met your needs. Look forward to seeing you on your next service.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

EE
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Earl E.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Place
Wondeful Service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/11/2017 05:26 AM

Sean and I thank you for your review. We truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
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