DWAYNE FORRESTER

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

07/28/2020

Service Type: Maintenance

Verified Customer

Category: Service

During these trying times the pohanka service staff remains professional and helpful.

Kudos to Mr. Will Bishop for his professionalism and helpful disposition. He Is an exemplary employee and Is one of the primary reasons I patronize your store.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:32 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

WILL BISHOP

Verified Customer

District Heights, MD

2009 Hyundai Santa Fe

07/27/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer for Life

When I purchased my first 2005 Santa Fe, I was hooked. I purchased my second which is 2009 Santa Fe Limited. Now if I can get the Palisade in my budget, that will be hands down for me. The service department team is great. Never had an issue with them nor a problem with my vehicle. I just take it in for routine maintenance. It helps to have coupons, if not one will show up.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:30 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Lavanna Kia W.

Mechanicsville, MD

2017 Hyundai Sonata

07/23/2020

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

Sean was very prompt with responding to all my questions. He reached out and provided excellent customer service. I appreciate him and Pohanka service center for all your assistance.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/24/2020 02:03 PM

We appreciate your positive feedback about our business and employees Lavanna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Tucson

ReScore Review™

07/10/2020

Verified Customer

Category: Service

Great service from Sean.

Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.

Recommended

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Tucson

ReScore Review™

07/10/2020

Verified Customer

Category: Service

Great service from Sean.

Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.

Recommended

Original Review

07/09/2020

Service Type: Maintenance

Category: Service

it was ok.

The guy at the service desk was extremely nice and helpful. However the service done on my car was just ok. I honestly don't think they rotated my tires but I know for a fact that they didn't put air in them. It is sad that I have to always check what they are suppose to do when servicing my car and then after receiving my car I have to double check as much as I can again.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 06:12 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employees worked with

Wendy B.

Suitland, MD

2013 Hyundai Elantra

07/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Everything done to my linking, fast and efficienct

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:58 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Thomasina A.

Hyattsville, MD

2012 Hyundai Azera

06/30/2020

Service Type: Repair

Verified Customer

Category: Service

friendly efficiency service

Cordial and courteous service managers

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 01:35 PM

We appreciate your trust Thomasina, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Sanford D.

Alexandria, VA

2013 Hyundai Sonata

06/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

problem fixed

The service team at Pohanka diagnosed my issue and fixed it at a reasonable cost. What I especially appreciate about the Pohanka service department is how Sean keeps me updated throughout the process with regular communication.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:09 PM

We appreciate your trust Sanford, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Tami G.

Waldorf, MD

2013 Hyundai Equus

06/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Equus Service

Sean Tolton ,my Equus service manager, is excellent. He communicated by text the entire time my car was with him & did not try to oversell service; only needed 1 tire replaced and that is what he informed me. The quotes included labor, so total was a little less than expected.
Only concern is that he seems to be only service manager that handles this model, so when he is not in, service dept they are not very professional, as I see with my son’s Sonata.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:09 PM

Thank you for providing your feedback Tami. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

Employees worked with

Wendy B.

Suitland, MD

2013 Hyundai Elantra

06/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Not sure about this visit

I initially called to schedule a service ahead of time. I was told I would be contacted early in the morning for my car to be picked up. On the day of service, I did not receive a call until around 10. My car was picked up between 11 and 12. I received a call that my car was finished and the service was explained. My car was returned. I went to drive my car that afternoon and started hearing a loud noise that was not there before. I received a text from my service agent asking my to complete a survey. I text back regarding the issue with my car. I have heard nothing back at all. I plan to go to the dealership to have it checked out. After paying over $600 for service, it seems like I should have received some type of response back from Kirsten.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:02 PM

Employees worked with

Verified Customer

Greater Landover, MD

2020 Hyundai Elantra

06/12/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

Overall it took a long time before my car was serviced and returned to me

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2020 02:04 PM

Employees worked with

Verified Customer

Greater Landover, MD

2013 Hyundai Elantra

06/12/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Services

Sean in the Service Dept has excellent customer services.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:51 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Letricia W.

Temple Hills, MD

2011 Hyundai Veracruz

06/09/2020

Service Type: Repair

Verified Customer

Category: Service

Service call

I had my vehicle 2011 Hyundai Veracruz serviced on June 5th.
My service advisor Sean Tolton gave excellent service as he has for as long as I have had my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:39 PM

We appreciate your trust Letricia, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Verified Customer

Temple Hills, MD

2011 Hyundai Sonata

ReScore Review™

06/08/2020

Verified Customer

Category: Service

Helpful

Brittany was very helpful throughout.

Recommended

Employees worked with

Maria J.

Suitland, MD

2016 Hyundai Elantra

06/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

No way nice people and tell when car will be ready

Good services

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/08/2020 01:56 PM

We appreciate your kind feedback about our business and employees Maria. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Slats C.

Suitland, MD

2016 Hyundai Sonata

06/05/2020

Service Type: Maintenance

Verified Customer

Category: Service

Communication should have better

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/08/2020 01:54 PM

Employees worked with

WILL BISHOP

Lonnie D.

Fort Washington, MD

2018 Hyundai Elantra

06/05/2020

Service Type: Repair

Verified Customer

Category: Service

Professional!!!

Very knowledgeable and thorough!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 02:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lonnie. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

2018 Hyundai Santa Fe Sport

Evelon B.

Clinton, MD

06/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Service

The service representatives are very friendly, let you know what your problem are if there are any, also how long it will take for your repairs. Sean Tolton always greets you with a smile, when he lets you know you vehicle is ready still smiling, let’s you know if you have any questions or problems don’t hesitate to give him a call.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 02:01 PM

We appreciate your trust Evelon, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Verified Customer

Temple Hills, MD

2011 Hyundai Sonata

ReScore Review™

06/08/2020

Verified Customer

Category: Service

Helpful

Brittany was very helpful throughout.

Recommended

Original Review

06/02/2020

Service Type: Maintenance

Category: Service

Servicable

The service was fine, but the timeliness needs improvement.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2020 02:13 PM

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 07:53 AM

Employees worked with