DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

AW
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Alem W.
Takoma Park, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
An acceptably service happened to me at this dealership for me.
It should never happened this way of service to any one.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:59 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CD
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Craig D.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's closet to the house
Everything went well but I still can't get my blue link still not connected to my car & I've had this car for over a year. How can I rectify this matter?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:56 PM

Craig, Please come to the dealer to consult with a service advisor regarding your concerns.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Mr. Will B. is the BEST!!!
Very Good, thank you!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:08 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JH
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Jeanette H.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good customer service
I bring my car back to your location because of your customer service experience. I had Kirsten as my service contact. She kept me informed of the progress on my vehicle through the whole process.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2020 11:37 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Jeanette. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JT
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Jemise T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Greattttt Customer Service
I’m so elated with my recent experience at Pohanka Hyundai!!! I was so sad and confused coming in but when I talked to Mr. Bishop, he reassured me that my baby (my car) was in great hands and I absolutely believed him! He also knew I was worried so he gave me great updates and even got me excited to get my car some brand new tires! Thank you so much Pohanka Hyundai!!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/11/2020 02:34 PM

We appreciate your trust Jemise, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IB
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Isaac B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledge of Intake person
Great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:44 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Sean is the best part of coming to Pohanka, he always make sure I receive what's needed for my car and he's always professional and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:42 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IB
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Isaac B.
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
verified customer Verified Customer
Category: Service
Service
Great Service
Recommended

MS
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Michael S.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service team this time.
The gentleman Will at service did and amazing job, and all around he made the experience great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 02:54 PM

Thank you for your review Michael. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Friendly and professional staff. Waited on my quickly. Answered all of my questions. Explained type of service to be done. I appreciated the updated text message about service timelines. The service rep, shuttle drivers, cashiers are all very friendly and professional staff.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:10 AM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TM
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Trinna M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I was pleased with the services performed by Hyundai by technician Robert he was very helpful and kept me informed of what needed to happen with my car even after the work was done,thats the extra mile of care that will surely bring me back!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:06 AM

 We appreciate your kind feedback about our business and employees Trinna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
verified customer Verified Customer
Category: Service
Terrific Customer Service
A few weeks ago I brought my car into the Pohanka dealership because it kept shutting off while I was driving. I was dissatisfied initially because the Pohanka team couldn’t recreate my issue. But when I returned my car because I was having the same issues they have been working around the clock to rectify the issue. I’m excited to get my car back and have it running smoothly.
Recommended
Employees worked with

BC
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Blair C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
30K Service
Sean was awesome! He was very timely in taking down what I needed done, letting me know how long it would take, the price, and moving my car in the garage to be serviced. They finished right in the window of time I was told. I will be looking for Sean the next time my car needs to be serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:20 PM

Thank you for your wonderful 5 star rating Blair, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IB
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Isaac B.
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
verified customer Verified Customer
Category: Service
Service
Great Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2020
Service Type: Repair
Category: Service
Repair
Will give one when car is returned
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/07/2020 10:02 AM

Thank you for taking the time to re-score our Survey. Sean greatly appreciates this, if you have any further concerns please reach out to me and I will have them addressed. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:31 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
verified customer Verified Customer
Category: Service
Terrific Customer Service
A few weeks ago I brought my car into the Pohanka dealership because it kept shutting off while I was driving. I was dissatisfied initially because the Pohanka team couldn’t recreate my issue. But when I returned my car because I was having the same issues they have been working around the clock to rectify the issue. I’m excited to get my car back and have it running smoothly.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/03/2020
Service Type: Maintenance
Category: Service
Cannot Recreate your Problem
Im seriously disappointed.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/07/2020 12:52 PM

Thank you for taking the time to re-score this survey, the Pohanka team and Jaqueline appreciate your business. If you have any concerns please feel free to reach out and we will address your concern efficiently. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MT
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Marsha T.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People work efficiently
Jackie assisted me. Both she and the person at the payment desk were easily available, accurate in their communication, polite and friendly. I appreciated that.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JW
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Jeffery W.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Complete diagnostic
All questions explained thoughly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:54 PM

 We appreciate your kind feedback about our business and employees Jeffery. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CH
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Clarence H.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
I just appreciate the service I received from Will Bishop from the time I came in to have my Hyundai serviced until the time I left.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:54 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Clarence. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GP
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George P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Dropped my car off for warranty work and car was finished in one day.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2019 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AH
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Adrian H.
Bladensburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
They guy I was dealing with was very good and engaged let me know what was going on every bit of the way1
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/09/2019 03:13 PM

 We appreciate your kind feedback about our business and employees Adrian. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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