DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

NE
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Nina E.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Services
Very friendly and great customer service, Great communication on what’s going on with my vehicle. I loved Mr. Bishop personally and he was very welcome for my first time coming to this Hyundai shop at Capital Heights.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/21/2021 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


RK
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Richard K.
Springdale, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 06:44 AM

Thank you for providing your feedback Kendra. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 11:22 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.


RB
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Raquel B.
Bear, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service!
Kirsten took such good care of me and my car! She kept me updated every step of the way and I was pleased with the outcome of the service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


OB
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Ocie B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SUPERB SERVICE!
Kristin took great care of me and ensured that I was well taken care of. She found me the best deal and warranty for new tires and informed me that my battery had failed the test. She told me the price of the new battery and I asked her to proceed with the install. She’s very warming and very welcoming. I was thoroughly pleased with my service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:10 AM

We appreciate your positive feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The salesman Allan very good salesperson from the beginning of the end of my purchase.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 01:10 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DW
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Donyale W.
Clinton, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied customer
Had an issue with my vehicle after service was complete had some issues on the time of wait and customer service on arrival with my wait time went back to pick up my vehicle everything seemed to be fine then the issue popped up again went back and it was resolved then service light for oil wasn’t reset went back problem was handled right then and there customer service and the help was very acceptable and satisfied they apologized for the inconvenience very satisfied with there concerns I appreciated their concern and went above to make sure I was a happy customer thank you for the service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 12:42 PM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 

 

MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 09:47 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!


Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Review
Overall, my experience with Pohanka Hyundai has been pleasant. My main concern is the time it takes for repairs to be completed. I've only had to bring my car back once, for questions about service performed. I've had my car for five years.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/11/2021 05:18 AM

Thank you for your feedback! We here at Hyundai always want to leave our customers with the best satisfaction and we are sorry that you felt dissatisfied with our service. However, we would like to speak with you in a way to compensate you for your dissatisfaction. Please feel free to reach out to us at kbanks@pohanka.com or call (301)9097381.

Kalyn 


Verified Customer
Brandywine, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Very professional and knowledgeable.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.


VC
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Vincent C.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Professionalism of service rep
Satisfied with service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/18/2021 09:52 AM

Thank you for your feedback Vincent. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are professional
They know what they are doing
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/18/2020 05:00 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


DA
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Dominique A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Kirsten was great very informative and helpful
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:11 AM

 We appreciate your positive feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


PW
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Paulette W.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance Service on car
Your service advisors Will Bishop and Sean Tolton
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:05 AM

 We appreciate your positive feedback about our business and employees Paulette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Fast Service!
Always easy breeze service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


WH
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Walter H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
Kirsten was kind and courteous .
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/22/2020 07:11 AM

We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service was EXCEPTIONAL
I rate them a 10 a 5 will not do. Keep up the great work pohanka family.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


LH
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Lawrence H.
Washington, DC
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service done well
Our passenger side mirror was vandalized and the repair was well done. Sean worked with me through the whole process and all went very well.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/15/2020 01:56 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lawrence. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VC
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Vincent C.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tech advisor
Very happy with the professionalism and knowledge of service personnel.
Recommended

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Located in a great area.
service was performed as promised, within price range quoted
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/25/2020 02:32 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KM
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Kerrie M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Service Rep is the best!!
Kiersten is very efficient!
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:25 PM

 We appreciate your kind feedback about our business and employees Kerrie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RT
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Ruth T.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Finally
My representative was attentive, knowledgeable and overall very helpful. I was almost done with coming to this location
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 02:17 PM

We appreciate your trust Ruth, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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