DF

DWAYNE FORRESTER

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(311 reviews)
46

SD
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Sanford D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
My experience with the Pohanka Hyundai dealership has been fantastic for the almost 7 years I have owned my 2013 Sonata. Sean in the Service Department has handled most of my business with Pohanka, and he has always done an exemplary job of: explaining what needs to be done, providing an accurate estimate, and all while being friendly and gracious.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/01/2020 01:39 PM

Thank you for your wonderful 5 star rating Sanford, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LA
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Linda A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service, Professional Staff
Jacqueline was very helpful, courteous and professional. The service on my car was completed when I told it would be. I was kept notified by text. Waiting area was set-up for social distancing and the customers respected the distancing.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:27 PM

 We appreciate your kind feedback about our business and employees Linda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Denise H.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car maintenance
Was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:25 PM

Thank you for your review Denise. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department review
This place was okay. Service department was not expedient in completing my repair. When the vehicle was returned to me, my engine light came on again. I'm still waiting for the parts to come in for the repair to be completed. I have been able to drive my car in the interim.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:09 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 
Feel free to follow up with any questions or concerns regarding your service with your Advisor and we will have that taken care of appropriately, Thank you again. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CL
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Charishia L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
My customer service representative was very friendly and straight forward.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/18/2020 02:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Charishia. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JB
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Jackie B.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality of service.
Quality of service and Service Technician (Kristen).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:03 PM

 We appreciate your positive feedback about our business and employees Jackie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
10
Customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SB
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Shekha B.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Brittany and the team at Pohanka Hyundai did an excellent job at communicating with me about repairs and timeframe. Even during the current health pandemic, the team kept me at ease and satisfied.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 02:01 PM

 We appreciate your AMAZING feedback about our business and employees Shekha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dominique W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Phenomenal
I came into the service department on April 10, 2020. My wife's engine on her Sonata had just locked up on me. Kirsten was my advisor, she provided excellent customer service, was very informative, and assuring. Her manager Miguel, as well went above beyond in my book for finding a solution to a situation. I'm sure if I went somewhere else, I'd be (SOL). Also shootout to Asia, who also treated me kind and provide excellent customer. I will definitely return for future service. Thank you service team!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:17 PM

Thank you for your wonderful 5 star rating Dominique, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
Amazing job
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AW
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Antwan W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
The customer service at this location is awesome. I will always come to this location and not another location.

Love Capital Heights Pohanka
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2020 01:54 PM

 We appreciate your positive feedback about our business and employees Antwan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

OB
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Ocie B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PHENOMENAL SERVICE! NO WORRIES!
I received phenomenal customer service on Wednesday. Brittany was my service agent and she took great care of me. I did not have to worry about a thing. I told her that I need to get done and she handled it accordingly. I came in to get my 60,000 miles service and to get new break pads put on. My car is running great. Brittany also gave me the full inspection of my vehicle and told me what I need to get done next (NEW TIRES!). She gave me options and great advice. Brittany is one of the best, if not the top, service agents at Pohanka Hyundai!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2020 01:54 PM

Thank you for your wonderful 5 star rating Ocie, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service Sean
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HB
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Hope B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They make you feel like family
Yes and I have
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 06:24 AM

 We appreciate your positive feedback about our business and employees Hope. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AD
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Anthony D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication
My last service wasn’t long ago an it was a breeze Kirsten from Services Made it very easy an I appreciate all her efforts
5 star I even spoke With her on her day off !!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/06/2020 02:02 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mr. Tolton is the Best Service Manager I've Ever Worked With
This dealership actually makes it easy for a person with a job to get their car serviced. Open on Sundays. Staff is there at 6:30a to drop your car off and take you to the nearest subway. They have an Enterprise drop-off for when you have to return a rental and pick up your car. And Service Manager, Mr. Sean Tolton, actually explains the process as they service your vehicle and he provides options instead of trying to scare you into going the most expensive route.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

EK
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Elaine K.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Elaine Kearney
No long wait.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TD
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Thomas D.
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not Again!
After incurring a second major mechanical breakdown within the past 18 months (this time it was a catastrophic failure of the hybrid system) I've decided to 'get out' of this vehicle. Through out my relationship with Pohanka I've come to know the shop as second to none and the employees as extremely friendly, knowledgeable and hardworking. While they have done everything in their power to maintain my car almost as new, it is Hyundai's fault for rolling out a vehicle fraught with many defectives and poorly designed components. Guys, I tip my hat to your service and personal attention you've given me but I've maxed out every manufactures and insurance warranty by logging 130K on this car and fear my next $4500 repair bill will be on me!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:42 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you, we are happy to hear that your service advisor took great care of you while you were here and apologize that your vehicle is not performing as it should. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We hope to have many more years of business with you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LA
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Lisa A.
Washington, DC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service sucks
Service Director is unprofessional
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:18 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VB
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Veronica B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
CUSTOMER SERVICE
I love the service that receive from Sean or Will, they let me know the prices up front.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2020 03:21 PM

We appreciate your positive feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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