DF

DWAYNE FORRESTER

Pohanka Hyundai

Overall Rating

4.6

(311 reviews)

46

Reviews of DWAYNE FORRESTER

KM

Kenneth M.

Upper Marlboro, MD

2013 Hyundai Sonata

12/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

The location

Will have been to this location on several times. Will was my service advisor on at least two of those visits. Will has provided Exceptional Customer Service on those occasions. I have also observed Will's interactions with other customers and he always displays a pleasant and professional manner. Kudos to Will!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/09/2019 02:31 PM

Thank you for your wonderful 5 star rating Kenneth, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

JM

James M.

District Heights, MD

2015 Hyundai Sonata

11/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

knowledgeable, ffriendly service

xxxxxx

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/29/2019 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2017 Hyundai Santa Fe Sport

11/19/2019

Service Type: Repair

Verified Customer

Category: Service

my car

They said they washed my car but they did not. Everything was ok other then that. But if I am spending over $300 on a service then I wish they would have done the full service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 02:59 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for a sparkling wash. Please let us know if there is any more we can do for you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CB

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

11/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

My experience at Pohanka.

Mr Will Bishop is a stellar service adviser. He listens to you intently. After the work is performed, he takes time to explain exactly what was done to rectify the concern you had with your vehicle. He is a "6" out of 5 star kind of guy.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 02:16 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

JB

Johnny B.

Fort Washington, MD

2013 Hyundai Genesis

11/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Service

My service representative (Sean) was very professional. He explained the details of what was included in the scheduled maintenance. He kept me informed via text message as to the progress of the work. He also explained to me what additional services may be needed. Overall, I had a very good customer experience me thanks to Sean and also to the technician who did the work on my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/11/2019 03:26 PM

Thank you for giving us a perfect rating and for recommending Sean to other potential customers Johnny. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

PW

Paulette W.

Fort Washington, MD

2012 Hyundai Elantra

11/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean Tolton . He is excellent in providing information about what is going on with my car and letting me know what needs to nb

Sean Tolton . He is excellent in doing his job. He is professional and very knowledgeable and being honest with me.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/04/2019 03:48 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Paulette. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

FR

Francine R.

Glenarden, MD

2013 Hyundai Sonata

10/29/2019

Service Type: Repair

Verified Customer

Category: Service

Happy Customer after a Bumpy Start

Pohanka Hyundai grew on me. Initially I had trouble getting my issue across to the service agents who tried thier best to communicate my issue to the technicians. It took several visits for them to understand that the problem was not fixed on my vehicle. Once my cars issue was escalated to the service manager and a special hyundai engineer, my issue was resolved quickly and quietly. I want to send an extra special thank you out to the service manager, and the staff at Pohanka for eventually solving my problem with my car. Thank you so very much

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:51 PM

We appreciate your trust Francine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

JC

Jerel C.

Upper Marlboro, MD

2017 Hyundai Elantra

10/14/2019

Service Type: Repair

Verified Customer

Category: Service

Amazing

Amazing

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:38 PM

Thank you for your review and for choosing Pohanka for your service Jerel. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

MT

Marsha T.

Upper Marlboro, MD

2007 Hyundai Santa Fe

10/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Polite, great customer service

Quick and friendly service. Kept me informed, offered options.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:30 PM

We appreciate your kind feedback about our business employees Marsha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SW

Sherry W.

Hyattsville, MD

2002 Hyundai Elantra

10/09/2019

Service Type: Repair

Verified Customer

Category: Service

Reliable and Professional Service

I bought my 2002 Hyundai Elantra from Pohanka Hyundai in October 2001 and I can honestly say that from sales to service they provide reliable and professional service. I am big fan!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:23 PM

We appreciate your trust Sherry, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SR

Stephanie R.

Upper Marlboro, MD

2017 Hyundai Sonata

10/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional Service

I just want to that Sean T., every time I come to Hyundai Capitol Heights he goes above and beyond my expectations. He explains everything that needs to be done and make the best suggestions to keep my car at it’s highest performance.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:21 PM

We appreciate your trust Stephanie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

HJ

Harold J.

Upper Marlboro, MD

2015 Hyundai Sonata

10/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Excellent Service, Great Establishment!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:38 PM

We appreciate your kind feedback about our business Harold. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SM

Sade M.

Rockville, MD

2018 Hyundai Elantra

10/05/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service !!!

Great service. I walked in and was greeted immediately. Will Bishop listened to my concerns intently and assured me that everything will be taken care of. I dropped off and was called within a few hrs to pick up. Everything was super easy and efficent. THANK YOU.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:36 PM

We appreciate your positive feedback about our business Sade. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Washington, DC

2016 Hyundai Sonata

10/04/2019

Service Type: Repair

Verified Customer

Category: Service

Work needed to be completed in multiple visits

Don’t waste your time go elsewhere for service.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:35 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DW

Deborah W.

Upper Marlboro, MD

2015 Hyundai Genesis

09/09/2019

Service Type: Repair

Verified Customer

Category: Service

Service Department

Ms. Brittany service advisor did a great job of keeping me up to date on my vehicle. She informed me that it could be a while because of the electrical problem my car was having. On her day off if she found out any new information she would send a text. She represented very well. Even in my frustration she remained calm Thanks Brittany

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2019 03:49 PM

Thank you for your wonderful 5 star rating Deborah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Fort Washington, MD

2013 Hyundai Tucson

09/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Technician Is Very Highly Recommend To Service and Customer

I had the pleasure of working with Sean as my technician. I would recommend him to anyone that needs service. I was on vacation and my car could not be service right away. Sean phoned me and discussed my concerns and kept me in the loop the total time. I provided him with my dates to return to the US and the date I would be available to pick my car up. When I picked up my car Sean reviewed everything with me.

Thanks to Sean that my problem was resolved in a manner acceptable to me. I had taken my car in for service for the same problem prior to leaving for vacation with no satisfaction on the resolution. That service center wanted to provide a solution unacceptable to me because it did not fix the problem I was experiencing.

Thanks goes out to Sean he is a great access to the Hyundai family.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/09/2019 03:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TJ

Thelma J.

Washington, DC

2014 Hyundai Santa Fe Sport

09/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

An excellent job was done while I was at Pohanka Hyundai.

Waiting room was clean; waiting time was reasonable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2019 03:46 PM

Thank you for your wonderful 5 star rating again Thelma, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

AB

Anthony B.

Suitland, MD

2017 Hyundai Santa Fe Sport

09/02/2019

Service Type: Repair

Verified Customer

Category: Service

Great

Good service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/04/2019 03:44 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DB

Deimian B.

Waldorf, MD

2012 Hyundai Equus

08/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service department

Service department makes sure you understand what going on with your car in great detail

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:31 AM

Thank you for your wonderful 5 star rating Deimian, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

MW

Moses W.

Clinton, MD

2012 Hyundai Azera

08/28/2019

Service Type: Repair

Verified Customer

Category: Service

My issue was addressed in a timely manner, parts ordered and vehicle put back in service in a couple days.

I was greeted with a smile and Service Tech Will ensured quality at every turn.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:04 AM

We appreciate your kind feedback about our business Moses. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

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