DWAYNE FORRESTER

Dianne M.

Oxon Hill, MD

2015 Hyundai Tucson

08/20/2019

Service Type: Repair

Verified Customer

Category: Service

Convenient and very nice

Always will recommend the service department for number one service thank you Sean

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2019 03:34 PM

Thank you for giving us a perfect rating Dianne, and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Ruth A.

Capitol Heights, MD

2014 Hyundai Tucson

08/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

You have great service there

I would like to comment on the fact that Mr Tolson he's always polite being a older woman he tries to make me understand what's going on with my car and how to best solve the problem I appreciate that great service I'm grateful he's in that position

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:18 PM

Thank you for your wonderful 5 star rating Ms. Ruth, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

Juanita G.

Washington, DC

2012 Hyundai Tucson

08/12/2019

Service Type: Repair

Verified Customer

Category: Service

The hospitality and service is beautiful

The people are so friendly the hospitality is so warm the coffee is there that’s great too the service is beautiful and I just want to say thank you so much for having good employees and I am looking forward to coming the next time,thank you so much and have a beautiful day bye-bye

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2019 03:21 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

George P.

Upper Marlboro, MD

2015 Hyundai Genesis

08/07/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service

Sean Tolton is a great service advisor. Took care of all my needs

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:51 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Robert W.

Clinton, MD

2013 Hyundai Genesis

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service at this dealership is very courteous and professional, timely notification on service progress and the location is quite convenience for commuting.

I returned my 2013 Hyundai Genesis to your dealership on July 30 for it's 60,000 service with the understanding that I would pick it up on the following day. I received a text from Sean a few hours later concerning the couple of items that I wanted his technician to check during the service stating that no abnormal performance was observed during the initial check. Sean called me around noon the following day letting me know that the 60,000 service had been completed and my car was ready for pickup. I picked my car and paid a bill that was very reasonable for the service performed, additional my car had been washed and cleaned after service completion.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:38 PM

Employees worked with

2013 Hyundai Santa Fe Sport

Verified Customer

Clinton, MD

07/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Drop off service and quick return call regarding the problems with vehicle

Same as above

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/30/2019 03:04 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Roger W.

Temple Hills, MD

2019 Hyundai Kona

07/24/2019

Service Type: Repair

Verified Customer

Category: Service

I liked the service very well..

I purchesed this auto for my daughter and she is very please with the service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/26/2019 03:43 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

2014 Hyundai Sonata Hybrid

Christopher D.

Laurel, MD

07/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Repair for Hydraulic Issue

Although it was too expensive and not worth the investment service technician Sean was very honest and professional. I appreciate his great service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:32 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employees worked with

Yolanda S.

Odenton, MD

2017 Hyundai Sonata

07/20/2019

Service Type: Repair

Verified Customer

Category: Service

Extensive Engine Repairs

Service great!

Why I needed the service, well that is not great. I am blessed that my car did not stop during the torrential down pour on rte 50 in Maryland. My elderly mother and I would have had a tragic accident that would have ended in a fatality.

Not happy with warranty repair policy of paying a portion of the car rental payment due to the extensive amount of engine repairs which meant all the loaners were assigned to other customers.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:29 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employees worked with

Daffney A.

Suitland, MD

2012 Hyundai Sonata

07/17/2019

Service Type: Repair

Verified Customer

Category: Service

Location and service

Great service and timely

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:31 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Upper Marlboro, MD

2015 Hyundai Genesis

07/16/2019

Service Type: Repair

Verified Customer

Category: Service

Hyundai Service

Service Technician, Will ensured my overall service experience ended with satisfaction after having my transmission replaced on my car. When I picked up my car Will had the call vacuumed and washed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

2017 Hyundai Santa Fe Sport

Helen K.

Fort Washington, MD

07/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service on Saturday, July 13, 2019

Service was excellent; everyone was courteous and accommodating.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:18 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Verified Customer

Bowie, MD

2011 Hyundai Sonata

06/30/2019

Service Type: Repair

Verified Customer

Category: Service

Great service!

I switched to this location from another nearby, hoping to get better service. I'm happy to report that the reviews are accurate.

From the ease of the drop off, talking with my service tech (Sean) and the speed of the labor, I am very pleased!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:57 PM

Employees worked with

Jose R.

Alexandria, VA

2016 Hyundai Elantra

06/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Visit 6-25

I arrived at 7:15am and was greeted by Sean. He took care of the maintenance schedule needed . He gave me an estimated time and received a notice in a timely manner and suggested a break service as well, which is what I was anticipating. I went ahead with the brake service as well and it was finished in a timely manner. Sean was great. My only issue was they forgot to wash my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/27/2019 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please feel free to contact Sean and stop in for that car wash, we would be happy to take care of that for you. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

Verified Customer

Fort Washington, MD

2013 Hyundai Tucson

06/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service for tire noise and rear wiper

The technician Sean lister to my concerns and took extra time to work with me. Sean was very polite and courteous in all expects of my visit. Because my vehicle was a drop off Sean call to very my concerns and advised me of all steps taken for my problem. Sean also advised me when my car was ready for pick up. Service was prompt and efficient. It was a pleasure having Sean as my technician.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:59 PM

Employees worked with

Bonita B.

Temple Hills, MD

2015 Hyundai Sonata

ReScore Review™

06/26/2019

Verified Customer

Category: Service

Satisfied

After speaking with management about my car concerns Pohanka Hyuandi came through to make sure my concerns were dealt with in a professional manner. I appreciate the professionalism and will continue to be a part of the family. I was provided a refund. Thank you for listening to my concerns.

Recommended

Employees worked with

Patricia B.

Temple Hills, MD

2016 Hyundai Sonata Hyb

06/24/2019

Service Type: Repair

Verified Customer

Category: Service

Genuine Customer Service

Genuine customer service from beginning to end, with quality and without pretense.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:59 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Farida A.

Glenarden, MD

2017 Hyundai Santa Fe S

06/21/2019

Service Type: Repair

Verified Customer

Category: Service

Best car buying experience !!

I really enjoyed the service here and everyone is very helpful and pleasant especially Carlos and Shawn... I got an amazing deal at this dealership with a good warranty, I would highly recommend to anyone shopping for a new vehicle !

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:16 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Regina H.

Suitland, MD

2015 Hyundai Elantra

06/20/2019

Service Type: Repair

Verified Customer

Category: Service

GREAT

Sean was very helpful and keep in touch with me on the progress of my car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:13 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with