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ELVIS A POMELLS

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(14 reviews)
68
Send a Message to ELVIS A

JN
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Jesse N.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service was sufficient
Service was sufficient
MARCUS D. from Pohanka Hyundai responded on 03/31/2022

Thanks so much for taking the time to provide your feedback. It looks like we could have done a better job in some areas. I would like the opportunity to discuss your experience during your this last service visit to understand how we can improve. My name is Marcus and I'm the service manager here at Pohanka Hyundai. Please look out for a call or text from me soon. 


LW
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Loreta W.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Not sure why brakes looked different
Not sure why brakes looked different
MARCUS D. from Pohanka Hyundai responded on 03/28/2022

Thank you for taking the time to provide your feedback. We strive to provide excellent service for each of our clients, every time. Your business is valued and appreciated and we look forward to taking great care of you and your new Kona in the future. I will be in touch to discuss your concern regarding the brakes, so please do look out for a call from Pohanka Hyundai soon. 


BS
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Brenda S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My Place for New Cars and Service
I love this Dealership because I always get excellent service whether it be me buying a car or getting maintenance. The staff are wonderful. I highly recommend Pohanka Hyundai at the Beltway!!!
MARCUS D. from Pohanka Hyundai responded on 03/17/2022

:) Thank so much for the positive review! I'm glad to see we've built a strong relationship with you. We value you as a customer and look forward to seeing you next time!


MM
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Mary M.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I was extremely pleased at the service I received at The Hyundai Service desk a week ago. The agent was friendly, courteous, and responsive to my needs. The round trip shuttle service was a bonus, inasmuch my vehicle was my only transportation.
MARCUS D. from Pohanka Hyundai responded on 03/10/2022

Thanks so much for the positive feedback. We're delighted to know you had a great experience with Elvis. We appreciate your business and look forward to taking care of you and your Santa Fe in the future!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service
Great service
MARCUS D. from Pohanka Hyundai responded on 03/09/2022

Thanks so much for the positive feedback! Its encouraging to know we did a good job taking care of you. We appreciate your business and look forward to seeing you next time!


OV
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Olivia V.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick car service, no appointment needed.
Went in for a oil change without an appointment was done and completed in about an hour and 45 minutes. Wonderful waiting room also. I will definitely be back again.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022

Thanks so much for the feedback! It's always helpful to know we did a great job overall and also the areas where we can improve. We appreciate your business and look forward to seeing you and your Sonata again in the future!


Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Took my car for service and service was exceptional.
MARCUS D. from Pohanka Hyundai responded on 02/28/2022

We are happy to hear that you received exceptional service during your most recent service visit. We strive to provide the highest quality and value to all of our customers. We thank you for taking the time to provide your feedback. 


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Never Fails
I was seen right away and the rep who serviced me took care of me right away. Communication was a plus and overall the timing was pretty fast, location was convenient, and my car is running 100% smoother
MARCUS D. from Pohanka Hyundai responded on 02/25/2022

Thanks so much for the positive feedback! We're happy to hear your Sonata is running like a champ and that we took great care of you. See you next time!


MG
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Mary G.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mary G.
The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️
MARCUS D. from Pohanka Hyundai responded on 02/12/2022

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!


TS
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Tavon S.
Upper Marlboro, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Needs plenty of improvement.
Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.
DAVID P. from Pohanka Hyundai responded on 01/31/2022

Thank you for your feedback! We will reach out to you see how to be better in the future.


Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Has to wait several days, but good customer service
I didn’t have an appointment but my check engine light came on so I took my car in for service. I was told I would need to wait a week or more for a technician to work my car because there was a backlog for repairs. I had to rent a car which was an extra expense. The customer service was great and the repairs were done well, but having to leave my car and be without my car for over a week was disappointing.
MARCUS D. from Pohanka Hyundai responded on 01/29/2022

We appreciate your feedback and will be contacting you regarding your most recent service visit.


EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Solid Experience
Overall very professional and courteous staff. Special shout out to Mr. Dykes!
DAVID P. from Pohanka Hyundai responded on 12/09/2021

Thank you for the kind comments!


Verified Customer
Baltimore, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Pohanka Hyundai service
Wait time was long and car wash service must be improved
DAVID P. from Pohanka Hyundai responded on 12/07/2021

Thank you for your feedback. We will reach out for more information.

Employees worked with

RT
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Robbin T.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service is always great
Always great service.
DAVID P. from Pohanka Hyundai responded on 10/29/2021

Thank you, We appreciate your continued business!

Employees worked with
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