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SureCritic / Hyundai Dealer / Pohanka Hyundai / ERYK A MADISON
EM

ERYK A MADISON

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(10 reviews)
72

Reviews of ERYK A MADISON

LW
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Loreta W.
District Heights, MD
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Not sure why brakes looked different
Not sure why brakes looked different
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:07 PM

Thank you for taking the time to provide your feedback. We strive to provide excellent service for each of our clients, every time. Your business is valued and appreciated and we look forward to taking great care of you and your new Kona in the future. I will be in touch to discuss your concern regarding the brakes, so please do look out for a call from Pohanka Hyundai soon. 

Employees worked with
EP
ELVIS A POMELLS
EM
ERYK A MADISON
SP
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Shana P.
Washington, DC
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
The service team is awesome
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:43 AM

Thanks so much for the positive feedback! We value and appreciate your business and are thrilled to know that Kirsten took great care of you and your new Santa Fe. We look forward to seeing you at your next service interval!

Employees worked with
KS
KIRSTEN SHANNON
EM
ERYK A MADISON
CT
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Connie T.
Capitol Heights, MD
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mr. Sean Tolton was very patient, helpful, personable and had our car back to us in a very timely manner.
My husband and I were very pleased with the service we received when we came in for our oil change. Mr. Sean Tolton was so nice, patient, friendly, helpful and very personable to us. We are senior citizens and he was very respectful to us and that made us feel very and important.
MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:42 AM

This type of feedback makes my day so much better! I'm pleased to know that our veteran advisor Sean took excellent care of you and your spouse. We are proud to have Sean on our team! We strive for 100% satisfaction for each one of our customers at Pohanka. Please reach out to Sean for all of your future automotive needs!

Employees worked with
ST
Sean Tolton
ASM
EM
ERYK A MADISON
Verified Customer
Washington, DC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service
Great service
MARCUS D. from Pohanka Hyundai responded on 03/09/2022 11:42 AM

Thanks so much for the positive feedback! Its encouraging to know we did a good job taking care of you. We appreciate your business and look forward to seeing you next time!

Employees worked with
EP
ELVIS A POMELLS
EM
ERYK A MADISON
JF
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Judy F.
District Heights, MD
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
The Service Representative Sean greeted the customer with a sincere welcoming voice.Always look forward to his help.
The Pohanka Service Department always goes above and beyond to give you the best customer service..
MARCUS D. from Pohanka Hyundai responded on 03/05/2022 01:15 PM

Thanks so much for the positive feedback! We always strive to deliver the highest quality service to our customers. We appreciate your business and look forward to seeing you and your new Sonata next time!

Employees worked with
ST
Sean Tolton
ASM
EM
ERYK A MADISON
Verified Customer
Brentwood, MD
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
My experience at Pohanka was very good
One of Pohanka Staff was very nice, her name is Kirsten. She sent me a text checking to make sure I was Okay, to see if I needed anything and If I needed anything to let her know. Overall I was comfortable I don't have any complaints.
MARCUS D. from Pohanka Hyundai responded on 02/09/2022 11:26 AM

We're happy to hear Kirsten took great care of you. We look forward to continuing to earn your business in the future. 

Employees worked with
KS
KIRSTEN SHANNON
EM
ERYK A MADISON
JM
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Jamel M.
Hyattsville, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service
MARCUS D. from Pohanka Hyundai responded on 02/07/2022 05:46 AM

Thanks a lot for the feedback! We're thrilled to hear it when we've done a great job. We look forward to continuing to earn your business in the future. 

Employees worked with
KS
KIRSTEN SHANNON
EM
ERYK A MADISON
SH
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Seingwaeng H.
Washington, DC
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Interesting experience
The people were very welcoming. I had to wait awhile, when I didn't understand when i had a appointment. That was my first time waiting this long but the attendants were very empathetic to the fact it was very crowded. I've been a customer for over 10 years and that was my first time waiting. beyond that the work was nice
MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:04 PM

Thank you for your feedback. We will be in contact to discuss your most recent service visit. 

Employees worked with
EM
ERYK A MADISON
Verified Customer
Fort Washington, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Dealership
Outstanding Customer Service
5 ⭐️⭐️⭐️⭐️⭐️
MARCUS D. from Pohanka Hyundai responded on 01/21/2022 02:51 PM

Thanks so much for the positive feedback! 

Employees worked with
WB
WILL BISHOP
EM
ERYK A MADISON
JS
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Jacquelyn S.
Washington, DC
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
From day of purchase to service visits, I have received courteous, professional and friendly service at Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 01/10/2022 10:46 AM

Thank You!

Employees worked with
WB
WILL BISHOP
EM
ERYK A MADISON
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