Business Solutions

KM

KARIMA MCDOUGALL

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 reviews)
52
Send a Message to KARIMA

LM
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Lendo M.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Slow response for HMA
No problem with Pohaka my issue is with HMA they where not responsive to my needs
MARCUS D. from Pohanka Hyundai responded on 02/25/2022

We understand your frustration and apologize for the delays in repairing your vehicle. We will be in contact to discuss your recent service visit. 


TC
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Tyra C.
Laurel, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor services!!!
Never ever ever go here. You will regret spending a dime with this company. Worse decision I could of made. Nothing but lies and manipulations the moment you do any business with them. Spare yourself the headache.
DAVID P. from Pohanka Hyundai responded on 01/14/2022

Thank you for providing us feedback. We will reach out to see how to do better in the future.


Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service department
Service department is amazing!
DAVID P. from Pohanka Hyundai responded on 11/11/2021

Thank you for the kind words! We enjoy the positive feedback!


Verified Customer
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The More You Know
I was it aware that dealerships plug tires. Sean let me know and I was excited for the potential of not having to buy a new tire. Unfortunately my tires was slashed but it’s comforting to know that I can get a plug there.
DAVID P. from Pohanka Hyundai responded on 08/28/2021

Thanks for the comments. I will reach out to you to see how we can be better in the future


RC
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Ronald C.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Overall it was good. Just put to much air in the tire replacement.they needed to check all tires to make sure they are the same
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/30/2021

Thank you for the 5 star review. In the future feel free to contact your service advisor if you have any problems. 


AG
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Amanda G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Thanks Will from the Service Department
Thanks Will!!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/16/2021

Thank you for the 5 star review we truly enjoyed servicing you! 


EP
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Earnest P.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The maintenance package should be explained in detail.
I said it all!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/08/2021

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The People were Great!
The staff is knowledgeable and friendly.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/28/2021

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

AB
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Anita B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Highly recommend Pohanka Hyundai
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                 

 

Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Repair Shop
See previous comments
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/22/2021

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

 

Employees worked with

Verified Customer
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
Good service. Never had problems except lack of communication
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will reach out to you soon.

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The communication between the service attendant that checks your car in and keeping you posted on the status of your car.
Yes open communication is very important.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/04/2021

Thank you for your 5 star we are always happy to serve! 

 


LW
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Letricia W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service visit
Exceptional service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/01/2021

Thank you we appreciate the chance to be your 5 Star dealer!!

 


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My service tech is Sean. Always friendly and welcomes me by name even with my mask on and I don't even tell him who I am. Keeps me updated while I wait. He will schedule my appointment around my availability and tell me by what time to be at the shop so he can check me in. Excellent!
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/25/2021

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
This is one of the best dealerships in the area. The employees are always courteous and the workmanship is always great.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/29/2021

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
As always, Jaqueline provided great customer service. She is knowledgeable and conscientious about what is needed to maintain my car. Thank you
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Customer service, The people are very friendly
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kirsten was fast
I highly recommend this service to everybody. It was fast. They sent me text messages for every updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AH
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Anthony H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service with a very friendly staff.
I went to have an oil change and was greeted with courtesy and respect. Was told the wait would be about 3 hours. The waiting area was comfortable and clean as well as the restrooms. The wait ended up being 1 1/2 hours which was totally satisfying. Thanks Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021

We appreciate your AMAZING feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customer Verified Customer
Category: Service
Second Time everything is great
My second experience with Pohanka Hyundai’s Service Team was great. I was invited back by Jackie to get my 2016 Hyundai Tucson diagnosed, and Jackie made sure my vehicle was looked at, made calls to my warranty company to get approval on the items that needed fixing, and she also kept me in the loop the whole time.
Recommended
Employees worked with
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