KM

KARIMA MCDOUGALL

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 reviews)
52

DD
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Deborah D.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Debbi's Experience
I was greeted with a smile by my service provider. She informed me of the anticipated wait time and it was accurate. I got updates on the status of the repair process. My car was washed when I received it and the TV worked this time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 09:28 AM

Thank you for your review and for choosing Pohanka for your service Deborah. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


EJ
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Emily J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The employees were very nice and helpful. I dropped my care off they sent text messages with updates on my car. Great service all around.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/06/2021 12:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
Second Time everything is great
My second experience with Pohanka Hyundai’s Service Team was great. I was invited back by Jackie to get my 2016 Hyundai Tucson diagnosed, and Jackie made sure my vehicle was looked at, made calls to my warranty company to get approval on the items that needed fixing, and she also kept me in the loop the whole time.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2021
Service Type: Repair
Category: Service
Mechanics are behind
The mechanic shop was behind 5-7 days for diagnostic services. They will not give you a rental until they diagnose the problem which means you can be without transportation for 5-7 days until the problem is found out.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/05/2021 06:00 AM

Thank you for your feedback ,however, we are sorry for any inconvenience that you may have experienced at our dealership. We would love to invite you back again with the hopes of having a better outcome. One of our employees will be in contact with you to see if we can change your mind and/or compensate you for the problems that you may have encountered. Thank you and hope to hear from you soon. 

Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Wait time for service (oil Change) - needs improvement
Pohanka Hyundai, needs honor appointments before walk-ins. Also, they need to invest in a courtesy shuttle to provide to be able to provide excellent service.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:30 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 


KH
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Kendra H.
Waldorf, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 06:31 AM

Thank you for providing your feedback Kendra. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

Employees worked with

EP
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Erin P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding services
Hyundai ( Capitol Heights) always provide outstanding customer service and services ! All the representatives are friendly and polite while demonstrating team work . The service representatives always inform you about your vehicle every step of the way and provide the best options.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:15 AM

We appreciate your positive feedback about our business and employees Erin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My experience
Great service and staff.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:11 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


PR
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Pamela R.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service car
I love the customer service even when they’re busy it’s still the same
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/08/2021 01:15 PM

Thank you for your feedback. We appreciate the time you taken to fill the survey out for us. Someone will be in contact with you soon about any concerns you may have encountered here on your visit.

Employees worked with

JN
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Jane N.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff and prompt service. Kirsten did an excellent job in showing and explaining a few functions on my vehicle that I was not familiar.
Clean, excellent customer service, & prompt service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/26/2021 05:12 AM

We appreciate your positive feedback about our business and employees Jane. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and everyone very helpful
Pohanka Hyundai is a great place to buy a vehicle.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/24/2021 05:32 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be contact with you about the service you received soon.


TH
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Tawanna H.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service was Excellent
The service was great, the wait was not long and the Customer Service was excellent
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/16/2021 05:57 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Overall good service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JM
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Jamel M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/20/2021 12:18 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Jamel. Thanks again, for your business.


DJ
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Derek J.
Falls Church, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best place to buy a car.
The energy and level of customer service is outstanding.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:17 AM

 We appreciate your positive feedback about our business and employees Derek. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AP
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Alicia P.
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great maintenance
Vehicle maintenance was great but the wait time is just really long.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:26 AM

Thank you for providing your feedback Alicia. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The communication took the customer and explanation of service provided.
The wait time was just as they promised. The communication bylaws email exceptionally well.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/30/2020 02:28 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


DD
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Deborah D.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service, Great Smile, Great Manners
My advisor, Sean, was friendly, helpful and proficient. I felt safe in the clean environment. The amount charged was in keeping with the initial estimate. Just a pleasant experience.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/23/2020 05:23 AM

 We appreciate your positive feedback about our business and employees Deborah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


TC
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Tracy C.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Back on the road in style
Other than it took a little longer than expected to check in because only one person was available but Will take care of me just fine when it was my turn
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/16/2020 04:37 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


IT
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Ivy T.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Provider!
I had a flat tire, so I needed to have it repaired, or I had to purchase a new one. Sean. did an excellent job in informing me of the process I needed to go through. He was very friendly, knowledgeable and professional. I had to return the next day for a new tire, but my wait time both days was minimal. I was very impressed. I highly recommend Pohanka Hyundai for service needs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/13/2020 04:49 AM

We appreciate your AMAZING feedback about our business and employees Ivy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Visit
‘Twas not a bad experience.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:09 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

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