KM

KARIMA MCDOUGALL

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 reviews)
52

RW
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Roberta W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfected Excellence!
The Service Provider, Willie, walked up to my car and asked how could he help me. I shared my concerns and he took my car to the service area. He provided me with updates on the repair via text. Upon my service being completed, he provided all the services needed on the car.

Overall, I appreciate everything this company provides.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/05/2020 05:39 AM

We appreciate your positive feedback about our business and employees Roberta. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JH
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Jeanette H.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient customer service
to start the agent( Will ) met me at my car door. He got the needed information and because I was leaving to come back and pick up. I was done. He texted & called to give me updates about my car and when service was completed. Great service Will.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/05/2020 05:22 AM

We appreciate your positive feedback about our business and employees Jeanette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service and Friendly Staff
I always get wonderful customer service from this dealer. Will Bishop and the other staff members in the service department always greet you with a smile and the work is always on point.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


LD
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Lorraine D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service is excellent!
Every during this Covid epidemic, the service is outstanding! The service personnel meet and greet you when you first drive up, and they make sure you are safely handled. The waiting room is set up for social distancing. The service personnel keep you informed during the entire time you are there. They text you, and keep you updated on the progress of the service. I will continue to bring my car in because I trust the service that I receive!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:54 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

HT
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Hailey T.
King George, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional Service
Great customer service. I was a walk in appointment to get my tires rotated, oil changed, and inspection. They had me in and out within an hour on a busy Saturday!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020 04:43 AM

Thank you for your review and for choosing Pohanka for your service Hailey. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


KT
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Kevin T.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Great car dealer.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:00 AM

We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JH
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James H.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will Bishop
The service is great and so is my Service rep
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us James. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

CO
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Carlos O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Dealer in Town
Pohanka Hyundai is the best place to purchase your next car, their customer service and staff are awesome!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 02:00 PM

We appreciate your positive feedback about our business and employees Carlos. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


BA
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Billy A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Customer
Each time I bring my car in for service, I am happy to see Sean at the desk. Why? Because I know things will get done!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 02:02 PM

 We appreciate your positive feedback about our business and employees Billy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


BJ
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Beverly J.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service Reveiw
Always a good experience when I bring my Sant Fe in for service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 05:42 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
A DAY AT POHANKA !
The experience depends on your customer service rep.
Some of your reps have not been trained or are just indifferent .

My experience on 9/11 was positive and she addressed all of my questions and concerns.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2020 01:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2020 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WT
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William T.
Gambrills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Simply the Best!
Once again, Pohanka provided me simply the best service I have ever received from a dealer in over 55 years of owning and servicing cars. You can count on Pohanka!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:24 AM

 We appreciate your kind feedback about our business and employees William. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DJ
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Deborah J.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY SERVICE
I like your set up of greeting. Take the pictures .
Every one ask if you are ok.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GJ
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Gladys J.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price to higher than expected
I will make a better choice of cars
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:20 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; please give me a call if you need assitance with these concerns. Thanks you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 min from home
Good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2020 02:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Anonymous
Service was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AO
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Aderemi O.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
reliable and professional
Fast service and straight to the point
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:26 PM

Thank you for your review and for choosing Pohanka for your service Aderemi. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LH
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Lori H.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and kept me informed on progress
Very good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 02:11 PM

 We appreciate your positive feedback about our business and employees Lori. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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