KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

VM
gravatar
Verence M.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
My first oil change
The process was easy and they returned my car on time.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/20/2021 05:18 AM

Thank you for the 5 star we appreciate your trust!

Employees worked with

EP
gravatar
Earnest P.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The maintenance package should be explained in detail.
I said it all!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/08/2021 09:22 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


WB
gravatar
Wendy B.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/07/2021 05:05 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DH
gravatar
Delia H.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
DRH
Overall met my expectations but they do not send out incentives for any Specials !!!!!
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/28/2021 11:55 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

OA
gravatar
Olusegun A.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always confident
Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


AC
gravatar
Annette C.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Friendly customer service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


ES
gravatar
Elton S.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Stellar Customer Service
For the past five years I have brought my car in for serving at Pohanka Hyundai and every time I leave I am never disappointed. The service department staff are very professional (especially my representative) and they treated me like family. My representative always checked on me while my car is being serviced and always went above and beyond the call of duty to make sure that I had a world class customer service experience. Lastly, the physical appearance of the service department was cleaned and well kept. Kudos to the entire staff and management of Pohanka Hyundai.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with

LQ
gravatar
Lakesha Q.
Woodbridge, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE
Recommended
Employees worked with

LQ
gravatar
Lakesha Q.
Woodbridge, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Friendly environment
Friendly environment
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/09/2021 07:34 AM

Thank you for taking the time to reach out to us and give us feedback. Someone should reach out to you soon.

Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly customer service
If you're looking for friendly and efficient service this is the place to go!
Recommended
DAVID P. from Pohanka Hyundai responded on 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         


JH
gravatar
Jacqueline H.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kirsten Shannon
You are truly amazing helping me and made it possible to receive my key in a timely manner. Thank you very much for all that you have done.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/29/2021 10:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Customer service, The people are very friendly
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 12:43 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kirsten was fast
I highly recommend this service to everybody. It was fast. They sent me text messages for every updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:56 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AH
gravatar
Anthony H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service with a very friendly staff.
I went to have an oil change and was greeted with courtesy and respect. Was told the wait would be about 3 hours. The waiting area was comfortable and clean as well as the restrooms. The wait ended up being 1 1/2 hours which was totally satisfying. Thanks Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:53 AM

We appreciate your AMAZING feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service
The Associates are very helpful with questions and recommendation on the upkeep of your car.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:53 AM

Thank you for your review and for choosing Pohanka for your service Terri. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

 

Employees worked with

DD
gravatar
Deborah D.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Debbi's Experience
I was greeted with a smile by my service provider. She informed me of the anticipated wait time and it was accurate. I got updates on the status of the repair process. My car was washed when I received it and the TV worked this time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 09:28 AM

Thank you for your review and for choosing Pohanka for your service Deborah. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


EJ
gravatar
Emily J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The employees were very nice and helpful. I dropped my care off they sent text messages with updates on my car. Great service all around.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/06/2021 12:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was appropriate
Make your own decision were you want to shop for a car
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/02/2021 05:11 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Professional Service
Kirsten provided superior professional service and I must say, she was the friendliest and most detailed oriented representative we've had since coming to this location. I ended up researching the required repairs and determined that the repairs and labor were very competitively priced which I always appreciate. I received text messages and phone calls throughout my service which helped me to plan my day around the service.

I am very pleased with the service and will definitely be taking my vehicle back for any future maintenance and/or repairs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/29/2021 05:35 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


EI
gravatar
Ellen I.
Oxon Hill, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/25/2021 05:16 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.