KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Verified Customer
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Wait time for service (oil Change) - needs improvement
Pohanka Hyundai, needs honor appointments before walk-ins. Also, they need to invest in a courtesy shuttle to provide to be able to provide excellent service.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:30 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 


RK
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Richard K.
Springdale, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 06:44 AM

Thank you for providing your feedback Kendra. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 11:22 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.


LW
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Leroy W.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
work well done
no problems in any area
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 11:27 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon.

Employees worked with

MJ
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Michael J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Kristen made them a easy for me
Had a great experience compared to another dealership that I won’t mention that’s was in Bowie Kristen was professional kept me updated and also fixed the recall without me asking she was great will definitely come back here for service with employees like her thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:22 AM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


DW
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Dominique W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Nice
Spectacular service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:20 AM

Thank you for your review and for choosing Pohanka for your service Dominique. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

BJ
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Breiana J.
Hyattsville, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/18/2021 05:21 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone should be in contact with you soon to discuss your experience. 

Employees worked with

RB
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Raquel B.
Bear, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service!
Kirsten took such good care of me and my car! She kept me updated every step of the way and I was pleased with the outcome of the service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
Great service and staff.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:11 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


OB
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Ocie B.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SUPERB SERVICE!
Kristin took great care of me and ensured that I was well taken care of. She found me the best deal and warranty for new tires and informed me that my battery had failed the test. She told me the price of the new battery and I asked her to proceed with the install. She’s very warming and very welcoming. I was thoroughly pleased with my service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:10 AM

We appreciate your positive feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The salesman Allan very good salesperson from the beginning of the end of my purchase.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 01:10 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DW
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Donyale W.
Clinton, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied customer
Had an issue with my vehicle after service was complete had some issues on the time of wait and customer service on arrival with my wait time went back to pick up my vehicle everything seemed to be fine then the issue popped up again went back and it was resolved then service light for oil wasn’t reset went back problem was handled right then and there customer service and the help was very acceptable and satisfied they apologized for the inconvenience very satisfied with there concerns I appreciated their concern and went above to make sure I was a happy customer thank you for the service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 12:42 PM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 

 

MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 09:47 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!


JN
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Jane N.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly staff and prompt service. Kirsten did an excellent job in showing and explaining a few functions on my vehicle that I was not familiar.
Clean, excellent customer service, & prompt service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/26/2021 05:12 AM

We appreciate your positive feedback about our business and employees Jane. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff and everyone very helpful
Pohanka Hyundai is a great place to buy a vehicle.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/24/2021 05:32 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be contact with you about the service you received soon.


TS
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Taqiyyah S.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I have had a great experience at this dealership. Personnel friendly. knowledgeable, and all wearing their masks appropriately.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:39 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Review
Overall, my experience with Pohanka Hyundai has been pleasant. My main concern is the time it takes for repairs to be completed. I've only had to bring my car back once, for questions about service performed. I've had my car for five years.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/11/2021 05:18 AM

Thank you for your feedback! We here at Hyundai always want to leave our customers with the best satisfaction and we are sorry that you felt dissatisfied with our service. However, we would like to speak with you in a way to compensate you for your dissatisfaction. Please feel free to reach out to us at kbanks@pohanka.com or call (301)9097381.

Kalyn 


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
Great customer service and quick turn around, will definitely return.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/03/2021 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


Verified Customer
Brandywine, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Very professional and knowledgeable.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Kirsten and crew were very professional and knowledgeable about concerns
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 11:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


EO
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Elizabeth O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time was a little long but Ms Kirsten was very very very helpful
I got the best provider. Kirsten was very helpful and even gave me discount. Thanks Kirsten, I really appreciate the promptness.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 05:24 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Elizabeth. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

EC
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Edward C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Vehicle maintenance
Everyone at Pohanka Hyundai was great and provided excellent service.

Kristen Shannon who was my service advisor was excellent 5 stars
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:54 AM

We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

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