KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Overall good service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JR
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Jose R.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 12:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


SP
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Sandra P.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great atmosphere
Great overall service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 04:29 AM

We appreciate your positive feedback about our business and employees Sandra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


FB
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Fateema B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai - Capitol Heights
I love Hyundai cars. Good experience at the dealership.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:18 AM

Thank you for providing your feedback Fateema. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


SS
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Stephen S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and complete service.
Walked in to get a recall repaired. No appointment was necessary they took my vehicle completed the repairs and had me out the door in record time! The staff were very helpful and made sure I was satisfied with the service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 05:59 AM

We appreciate your kind feedback about our business and employees Stephen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

AP
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Alicia P.
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great maintenance
Vehicle maintenance was great but the wait time is just really long.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:26 AM

Thank you for providing your feedback Alicia. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


DT
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Denine T.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pohanka Hyundai
Always exceptional service when I have to go for servicing.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/23/2020 04:55 AM

Thank you for your review and for choosing Pohanka for your service Denine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are professional
They know what they are doing
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/18/2020 05:00 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


DM
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Dedra M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Pohanka Hyundai Dealership always exceed my needs of my vehicles, They listen and very welcoming to me. Always friendly.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/16/2020 04:44 AM

We appreciate your positive feedback about our business and employees Dedra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

LA
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Linda A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff is Professional Waiting area always clean
Whenever I have my car serviced, I never have to wait long to be seen, staff is always courteous and professional, waiting area is always clean (it was cleaned with Lysol twice on my last visit), bathrooms are clean, services are explained in detail and I'm always given a waiting time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/14/2020 04:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Linda. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

KS
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Kevin S.
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showroom
Ok coffee
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/07/2020 11:58 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again

MIGUEL D. from Pohanka Hyundai responded on 12/26/2020 05:04 AM

Hello Mr. Sherman,
           My name is Miguel Duran I am the service manager here at Pohanka Hyundai, I want to apologize for the situation that has occurred and if you would give me the opportunity to invite you back to our dealership and allow me to address your concern and make you whole again. 


JH
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Johnny H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service in November 2020
No problems, everything was completed as stated and on time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:55 AM

Thank you for your review Johnny. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


DA
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Dominique A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Kirsten was great very informative and helpful
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:11 AM

 We appreciate your positive feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Visit
‘Twas not a bad experience.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:09 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


HE
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Hermina E.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean and safe environment
The people are very friendly and courteous
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Hermina. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Good service
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/29/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JB
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Jeannette B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
thanks kristen
just loved her spirit!!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/28/2020 04:54 AM

We appreciate your kind feedback about our business and employees Jeannette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


SP
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Shana P.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
Good Service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/27/2020 04:42 AM

We appreciate your AMAZING feedback about our business and employees Shana. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

TB
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Tracy B.
Silver Spring, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Work Performed as Expected
The work took exactly the time expected and the vehicle runs beautifully. My only concern was the vehicle didn’t receive the usual complimentary wash.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/26/2020 06:49 AM

Thank you for your feedback Tracy. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employees worked with

ME
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Miguel E.
Springdale, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my ioniq
Good service good peoole
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020 04:48 AM

We appreciate your positive feedback about our business and employees Miguel. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

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