JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

AE
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Anissa E.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The customer service was outstanding
The service advisor was great his customer service was outstanding and I sat and waited and the wait wasn’t long at all
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Anissa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
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Andrea B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and Efficient
Went in for an oil change and came out with new wiper blades and an oil change. Waited about an hour and a half.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 03:05 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Andrea. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CO
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Carlos O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Pohanka Hyundai provided excellent customer service and the staff has well knowledge. Jaqueline is courteous and always received you with a smile, keep you posted on the progress of the service done to your vehicle! I definitely recommend this dealer and car brand to all, first on its class!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 11:47 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Carlos. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TS
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Theresa S.
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customer Verified Customer
Category: Service
Great Service
I can always walk in and walk out in less then a hour max.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2020
Service Type: Maintenance
Category: Service
Unhappy
I would've gave a five star rating but for me being a new car owner and taking my truck in for a first time oil change and first service and had to pay out of pocket for both. Im very unhappy. I thought it was including when I signed the paperwork. Then I wanted to speak to someone about no one was available. So I left my name and number and no one got back to me. I'm not happy right now.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2020 07:05 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 09:55 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 12:47 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hit or Miss
This like action gets the jib done, but tge customer service can be hit or miss.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 09:04 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns in regards to communication; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PW
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Patricia W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I love this location and Sean Tolton
The location is convenient to home, the aethetics and atmosphere are great. I have kicked back & done homework, but nothing beats the staff especially Sean Tolton. He and I started at SATURN together and to my surprise when I brought my first Hyundai he was a Pohanka. The care and service he has given me over the years is par none! He is an exemplary employee & person and I’m happy to let you know. BTW I missed giving my salesperson Mr. CHARLES Bivens cudos back in May 2019. He is great too
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/13/2020 03:21 PM

Thank you for your wonderful 5 star rating and your customer Loyalty Ms. Waugh, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Lanham, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
Good
Recommended

CF
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Courtney F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Elantra
They do really good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:10 PM

 We appreciate your kind feedback about our business and employees Courtney. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SL
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Steve L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Your customer service.
You all have great customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RE
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Roxann E.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SO
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Sylvil O.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sylvil
Professionalism and courtesy are the two outstanding qualities I experience at this dealership.
I also observed how upper management communicated with the staff in the most professional manner. Kudos, the better working relationship between staff and management, the more increase of production for the company.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:14 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I get my money's worth
My car was due for its 30K service, plus my tire pressure lights kept lighting up despite putting air into it. It was a Friday afternoon, and I dreaded going in because I usually go in the mornings, but that day I had a tight schedule so couldn't make it. With all that had to be done, they quoted a 2 1/2 hour waiting time. I was surprised because I thought it would be much longer given I was there later than usual. They delivered as promised within that timeframe - even with a car wash [did lunch and shopping with some friends during that time:)]. A special thank you to Jacqueline for your special care. The staff is always friendly and professional which adds to its pleasant ambiance. I feel I get my money's worth when I take my car there (going on 6 or 7 years now?).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DG
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David G.
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Back again
My service at the dealership was fine but I feel like this comment Box I have to fill out something that's a little pressing and disturbing that I must leave a comment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:12 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RA
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Robin A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Always pleasantly and graciously greeted, served efficiently, competently and quickly.
Sean Tolton is the greatest service manager I’ve ever known. He takes good care of my car and is considerate of costs and my time. He listens to my experiences and questions and follows through with the appropriate investigation to diagnose and correct problems. He communicates effectively.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CO
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Carlos O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
When I arrive, Jaqueline, service staff, immediately acknowledged me and provided me with excellent customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AO
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Aderemi O.
Largo, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Waiting time
Need to speed up waiting time. Oil change can't be 2 to 3 hrs waiting.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:26 PM

Thank you for your feedback Aderemi. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CH
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Charles H.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Routine maintenance and recall service
Very friendly and professional Service Advisor: Sean Tolton
Really appreciate that I don't have to have a service appointment (great novel idea!)
Service Time was just as predicted.
Clean environment

Charles H
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 02:07 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business Charles, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JF
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Joseph F.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sevice
Hello Although the job was not a major one the service advisor made me feel as if it was a very major one. He was great!o
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:55 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Joseph. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
I only went in for an oil change and tire rotation. It only took an hour tops and I got a free car wash (added bonus). The representatives were very nice and welcoming. They also had snacks ready for their customers and great WI-Fi service (amazing to use while you wait). I used to get my oil change in Va and did not like the service in comparison to the Capitol Heights location.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2019 03:05 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HD
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Henry D.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mr Sean Tolston
Mr Sean Tolston the service manager is outstanding very knowalable and professional at his position He is the best thanks
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/09/2019 02:35 PM

 We appreciate your positive feedback about our business and employees Henry. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.