JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

KS
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Kevin S.
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showroom
Ok coffee
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/07/2020 11:58 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again

MIGUEL D. from Pohanka Hyundai responded on 12/26/2020 05:04 AM

Hello Mr. Sherman,
           My name is Miguel Duran I am the service manager here at Pohanka Hyundai, I want to apologize for the situation that has occurred and if you would give me the opportunity to invite you back to our dealership and allow me to address your concern and make you whole again. 


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Good service
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/29/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JP
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Jose P.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Scheduling
I wish we could make appointments for oil etc. during these difficult times.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for your review, we are a no appointment necessary dealer but we do accept appointments and they can be made through our site, either way we will accomadate you. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AS
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Andrea S.
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customer Verified Customer
Category: Service
Smedley
Jackie was wonderful, she even showed me how to put the Blue Link app on my phone.
Not Recommended
Employees worked with

AS
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Andrea S.
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customer Verified Customer
Category: Service
Smedley
Jackie was wonderful, she even showed me how to put the Blue Link app on my phone.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2020
Service Type: Maintenance
Category: Service
THE WORST DEALERSHIP EVER!!!
THE WORST JUST TERRIBLE, NO PROFESSIONALISM NO ETHICS AND NO INTEGRITY! JUST THE WORST!
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:22 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership management appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LR
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Lashaun R.
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean was good
Sean checked me in he was great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:13 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 12:55 PM

Thank you for providing your feedback we will address those concerns with the appropriate department, unfortunelty this survey is for your Service Advisor Sean who took care of you. We will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LR
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Larry R.
Capitol Heights, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
TWO STARS ONLY
Better service is needed.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:03 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TS
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Theresa S.
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customer Verified Customer
Category: Service
Great Service
I can always walk in and walk out in less then a hour max.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2020
Service Type: Maintenance
Category: Service
Unhappy
I would've gave a five star rating but for me being a new car owner and taking my truck in for a first time oil change and first service and had to pay out of pocket for both. Im very unhappy. I thought it was including when I signed the paperwork. Then I wanted to speak to someone about no one was available. So I left my name and number and no one got back to me. I'm not happy right now.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2020 07:05 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 09:55 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 12:47 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
District Heights, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ripoff
When you visit this location be prepared to have your wallet packing because they will hit you with some sort of cost that you were not expecting.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2019 03:08 PM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business and have a better understanding of the process. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was appropriate
Make your own decision were you want to shop for a car
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/02/2021 05:11 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Professional Service
Kirsten provided superior professional service and I must say, she was the friendliest and most detailed oriented representative we've had since coming to this location. I ended up researching the required repairs and determined that the repairs and labor were very competitively priced which I always appreciate. I received text messages and phone calls throughout my service which helped me to plan my day around the service.

I am very pleased with the service and will definitely be taking my vehicle back for any future maintenance and/or repairs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/29/2021 05:35 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


DS
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Diane S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Service was prompt, professional and courteous.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/12/2021 02:22 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


PB
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Patrice Danielle B.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Service
Quick service. Service good, but cool be great.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/22/2021 04:39 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be reaching out with you soon to discuss any problems or concerns you may have encountered.


Verified Customer
Fairmount Hgt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
Communication between you & the maintenance worker , keeping you informed of finding and updates.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/16/2021 06:50 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


EP
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Earnest P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021 11:54 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

Verified Customer
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Price
Excellent service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/04/2021 12:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

TE
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Tangela E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tangela Edwards
Above and beyond customer service 5 star
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/25/2021 05:09 AM

We appreciate your positive feedback about our business and employees Tangela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


JR
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Jose R.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 12:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


SD
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Sharron D.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have had my Sonata for 17 years. Pohanka is the only place I have my car serviced. My car has given me outstanding service over these 17 years, along with Will Bishop, Charles Bevins and all the staff at Pohanka.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:54 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Sharron. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Pohanka Hyundai Customer Service
Pohanka is great because of my sales person Charles, who truly understands and demonstrates the utmost customer service experience. And also because of Brittany, my Customer Service advisor.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
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