Business Solutions

JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40
Send a Message to JOSE

DF
gravatar
Dondrea F.
Washington, DC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
What a Headache
I did not feel like a valued customer. My engine went out on my 2019 Hyundai Tucson which took 3 1/2 months to fix.
DAVID P. from Pohanka Hyundai responded on 12/31/2021

Thank you for your feedback. 


BT
gravatar
Britni T.
MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome Service
I am currently deployed so my boyfriend brought my car in for servicing. He said the entire experience was delightful from check in to the care being returned. I knew that my car was in good hands with your service team, even from 7,000 miles away. Thank you for taking great care of my vehicle!
DAVID P. from Pohanka Hyundai responded on 09/06/2021

Thanks for the feedback and kind comments, and thank you for your service!

Employees worked with

CG
gravatar
Catherine G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/24/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         


MW
gravatar
Mary W.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Replacing Brakes
Everyone there was courteous and friendly at the work stations. Sean Hatton is such a jewel, he goes out his way to help you. Will try to help in prices.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/26/2021

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
My experience at Pohanka Hyundai has been very good from purchase to every service visit. The facility and staff are knowledgeable and friendly. I highly recommend Hyundai.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/17/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

GT
gravatar
George T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great.
Thanks. We appreciate you.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us George. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

TJ
gravatar
Toni J.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good, convenient service
I would recommend Pohanka Hyundai if you are buying a Hyundai. I would not necessarily recommend the Hyundai Santa Fe Sport unless you buy one with bells and whistles. Otherwise, the SUV lacks power, the air & heat don't the center of my body (vent placement is terrible), it is EXTREMELY uncomfortable and the sound system is absolute TRASH!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Thank yo for your feedback as well. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


MV
gravatar
Maria V.
Fort Washington, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/25/2020
Service Type: Maintenance
Category: Service
Repairs of damage during detailing
Had minor damage done to the car during detailing, Pohanka accepted responsibility and fixed it. Jackie was great!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/26/2020

Thank you for taking the time to speak with me today and as I stated I will replace the visor at no cost to you. The visor was ordered on 12/20/2020 and once the visor arrives we will reach back out to you. If you could please rescore your service advisor to a 5 star if she gave you great customer service. I sincerely apologize for what happened and will make sure I address it with my detail department so it never happens again.

MIGUEL D. from Pohanka Hyundai responded on 12/29/2020

Good morning, your parts have arrived and we can install it when it is convenient for you and can be done while you wait. Should be able to have this done within an hour.

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Waiting for service time
See above response
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/10/2020

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
Awesome staff. work is done in a timely manner and you are kept up to date every step of the way.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing
🤷🏾‍♀️
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/30/2020

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with

Verified Customer
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
No complaints
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

CM
gravatar
Calvin M.
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Comsumers service was great
Consumers service was great
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020

Thank you for your review and for choosing Pohanka for your service Calvin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

AR
gravatar
Alonzo R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Al rease
Overall great service and you know to treat the customer
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020

Thank you for giving us a great rating and for recommending our business to other potential customers Alonzo. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
Very friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SJ
gravatar
Sandra J.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thanks
the people that works there
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020

Thank you for your review Sandra. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MW
gravatar
Margaret W.
Brentwood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pohanka is the best, they are very nice, check on you from time to time to make sure you're okay
Overall my experience was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020

 We appreciate your positive feedback about our business and employees Margaret. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CH
gravatar
Crystal H.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
recent encounter
Dropping my car off was easy however the length of time they kept my car before supplying a loaner was below satisfaction. I kept having to call and check.. It was difficult getting around without a car.. Other than that, all went well.
Jackie in customer service was great.
Asia in loaner vehicles was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AS
gravatar
Angelo S.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Total customer service and satisfaction
Total customer service and satisfaction.
Commendations to Ms. Jackie.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020

Thank you for giving us a perfect rating and for recommending our business to other potential customers Angelo. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TM
gravatar
Tammi M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff very friendly , Address your concern
My concern was handled didn’t take long at all, I’m very satisfied over all.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020

We appreciate your trust Tammi, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.