JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

CV
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Chanell V.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Car cut off
This service was because my 2 yr old Santa Fe cut off around the corner from the shop on the off ramp from the highway, coming from another Hyundai dealership. So once I got it started again, I made my way to here. Sean who helped me said he’d do what he can to find the problem. After having my car for 6 days, Sean told me they still couldn’t find what was going on. I described what I was doing, how I was driving, and that the problem of hesitation has been a problem almost since I got the car but no Hyundai dealership has found what it was. The shop supervisor even drove it home and back, still unable to find the issue. But Sean was as sweet as the last time he was my advisor, he was very apologetic not being able to find the cause. I’ll still bring the car back for other services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/08/2019 07:48 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service and if the problem happens again, we would love to help and duplicate the concern. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
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Anita B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Anita
Service reps are polite friendly and knowledgeable. Service is completed quickly and the waiting area is comfortable
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:55 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RF
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Roger F.
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Customer Service
Staff was helpful and professional!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 03:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Friendly staff, efficient estimate of how long service will take and explanation of what service was performed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:55 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FC
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Felicia C.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I love taking my car to this dealership for service. They get you in and out. Excellent customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 02:01 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ME
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Musye E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean Thanks Bro
Sean buddy, thanks bro for the constant way of greeting customer/s and for dishing out food for thought infos regarding to the changes and upgrades the car needs. ??
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great Service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/24/2019 03:31 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Desean H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
John made sure I was up to date what was going on. Asia put me in a rental as soon as my car was approved for a new motors.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:14 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AM
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Ana M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everyone was very helpful and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/10/2019 03:56 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DT
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Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Starter
Customer service does and excellent job in taking care of the customers
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:26 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Customer Service
The staff here are very friendly. Jacqueline Rivas was very friendly, helpful and understanding. Updates were provided and the repair was done in a timely fashion. Each time I service my vehicle, I always feel like I have a brand new vehicle. I will definitely return to service my Hyundai Santa Fe Sport.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CH
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Christopher H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Chris
I like how the young lady showed me what exactly they was going to do.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No problem
Had an easy time in and out for 30k Service. A bit pricey but not unreasonable compared to others.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:31 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great service!
I am always treated well at pohanka. Service wait time is always great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:30 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JJ
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Janay J.
Suitland, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Customer service in need of some revamping. Service was horrible this last visit.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JM
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Jeremy M.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front service desk people.
Good service but it should have took one visit.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:51 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
My Experience
.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Every time I bring my car in the service is excellent and the Service representatives really know what the word "service" means.
I bought my vehicle from another local Hyundai dealership and I take it Pohanka for all major repairs. That says a lot.
If I decide to by another Hyundai, Pohanka will be first on my list.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/15/2019 09:34 AM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
The service advisors are the best at this location!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenience!
Service Team seens to make an honest, concerned review of any request; get it done as quickly as possible; and offer shuttle convenience if necessary!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:51 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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