JH

JOSE HERNANDEZ

Pohanka Hyundai

Overall Rating

4.6

(143 reviews)

40

Reviews of JOSE HERNANDEZ

TW

Timothy W.

Upper Marlboro, MD

2017 Hyundai Santa Fe S

05/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pohanka Came Through with Urgent Need for Tires

I have owned 4 Hyundais over the past 16 years (currently have a 2005 Sonata and 2017 Santa Fe) and had exclusively taken the first two (2003 Sonata and 2005 Santa Fe) to Pohanka over a 10 year period for service. Since I purchased the 2017 from another Hyundai dealer I had not been to Pohanka in a couple years. This past week I hit a piece of metal exiting the beltway in my 2017 Santa Fe that sliced clear through the tread wall, requiring that I replace not just the one but all four tires. I called and email several places and no one had the Kumho tires for my vehicle. The dealer where I purchased the 2017 Santa Fe (will remain unnamed) has still yet to call be back with a quote I requested 3 days ago. So I called and talked to Will Bishop at Pohanka. Will had always taken care of my first two Hyundais for several years previously. Although they didn't have the tires in stock Will was able to get the tires ordered and delivered to the dealership by 4:00 PM the same day and I was at the dealership around 5 :00 PM and out the door by 7:00 PM with 4 new tires and a much needed wheel alignment. I must say the Service Team at Pohanka Hyundai are the best at what they do and have nothing but the best interest of the customers and their vehicles in mind. I am now switching my service on the 2017 Santa Fe to Pohanka.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2019 06:47 AM

Thank so much you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AG

Audrey G.

Silver Spring, MD

2018 Hyundai Sonata

05/01/2019

Service Type: Repair

Verified Customer

Category: Service

GREAT customer service

The general manager Tim & Sean from service, all of the staff are GREAT

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:22 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ND

Nicole D.

White Plains, MD

2015 Hyundai Genesis

04/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Department

I purchased my car here. I have all my service done here. The service department employee are always professional and curtious. Would highly recommended Pohanka Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TR

Tenesha R.

Capitol Heights, MD

2013 Hyundai Sonata

04/30/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Great customer service and the staff kept me informed every step of the way about the status of my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:18 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TS

Tavia S.

Capitol Heights, MD

2016 Hyundai Sonata

04/27/2019

Service Type: Repair

Verified Customer

Category: Service

Customer service

Sean assisted me when my car broke down. He showed compassion and took his time with me to truly help..I I initially wanted to have my car towed to va but so glad I didn't bc I would not have been blessed as I was. Thanks Pohanka ..Sean is an asset to your dealership.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 03:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2017 Hyundai Santa Fe S

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

REGULAR MAINTENANCE

BETTER THAN I EXPECTED, THE TIME WAS VERY QUICKLY. JOHN GIVE ME A GREAT SERVICE

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/25/2019 03:08 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LB

Lenora B.

Bowie, MD

2015 Hyundai Sonata

04/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good customer support

I received great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:10 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2018 Hyundai Elantra

04/12/2019

Service Type: Repair

Verified Customer

Category: Service

Friendly Enviornment

I was pleased with the service. My car is now driving like the new car that it is.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2019 03:37 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Glenarden, MD

2013 Hyundai Elantra

04/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

good customer service

I feel like the customer service is good here and I don't feel like I'm being taken advantage of

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:35 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jeffrey W.

Bowie, MD

2016 Hyundai Tucson

03/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

30,000 maintenance

Great job informing me before hand what would take place and the amount of time it took to complete the job.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2019 04:31 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2014 Hyundai Santa Fe S

03/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied Customer

Every service representatives I have encountered has gone above and beyond during all service visits. Would recommend to anyone that asked my opinion.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 11:32 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jerome W.

Bowie, MD

2011 Hyundai Sonata

03/19/2019

Service Type: Repair

Verified Customer

Category: Service

Rapid Response from highly trained professionals who realize the value of the customer's personal time.

Service Advisor John Gardener and the Pohanka Team are exceptional at providing timely quality repairs and service. Each of my encounters has resulted in my considering the purchase of an additional Hyundai. John's professional advice on the car and insight into the required repairs gives one a sense of confidence and trust that you are getting the best deal for resolving each instance of repair or service. Integrity is key with John Gardener; i.e., there is fairness and confidence in everything he advises.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2019 11:36 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. Jjohn and our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BK

Bertha K.

Upper Marlboro, MD

2017 Hyundai Sonata

03/12/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Professional Service

Sean was very thorough in his examination of my car servicing needs. He checked for Hyundai alerts/recalls, etc. He made sure that the work was completed and my car was being returned to me in a clean fashion. Thanks Sean.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/14/2019 11:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2012 Hyundai Elantra

03/04/2019

Service Type: Repair

Verified Customer

Category: Service

Mr. Will [Service Advisor] kept me inform with my vehicle when the parts arrive and was put on. Every two days with a text or a phone call . Alway a smile on his face when you walk through the door

I will recommend Pohanka Hyundai to my friends and coworkers.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:51 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AI

Abiodun I.

Upper Marlboro, MD

2013 Hyundai Sonata

03/04/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Service(s) Always.

This Service department to me is the best in the DC Metro area when it comes to servicing Hyundai vehicles. They give you 100% always.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:51 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BS

Brenda S.

Washington, DC

2016 Hyundai Sonata

02/26/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service

They really aim to please the customer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2019 02:59 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Vienna, VA

2016 Hyundai Genesis

02/23/2019

Service Type: Repair

Verified Customer

Category: Service

very satisfied

i am very satisfied, fixed my problem

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2019 03:31 PM

Thank you for your wonderful comments, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2013 Hyundai Sonata Hyb

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service dept opened on Sunday!

Found staff to be very courteous and professional!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 03:18 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EW

Edward W.

Riverdale, MD

2012 Hyundai Genesis

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

People and service!!☺️

Good service!!☺️

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 03:17 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LR

Lenora R.

Suitland, MD

2011 Hyundai Sonata

02/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Professional service

Sean - outstanding service tech. Very professional, outstanding performance and personality. Have been using him since I've been with Hyundai in 2011. Promote now!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2019 03:39 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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