JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

WM
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William M.
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service writer was very professional
May be attention to detail is necessary in some repairs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:28 PM

Thank you for your feedback William. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fairmount Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No review
Would use again. But must go elsewhere for other needed work.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:59 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dennis W.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Visit
My service on 6/27/20 went quick with no issues. Service Advisor Kirsten was very professional and Pohanka Hyundai should be appreciative for such an enthusiastic worker. Keep up the good work Kirsten.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 01:53 PM

 We appreciate your kind feedback about our business and employees Dennis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SW
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Sherry W.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy, Outstanding Service
I have trusted Pohanka Hyundai with my auto needs since 2001. Pohanka Hyundai has always provided me with outstanding service. They are the best!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Sherry. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KL
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Kieyrra L.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent appointment
Customer service was pretty good but my car took forever. My appointment was at 8:00 and I dropped off. Repairs weren’t done until like 2:45. I just wish they gave better updates on time. I did not expect it to take that long but they did nice work.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:06 PM

Thank you for your feedback Kieyrra. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
New Carrollton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Listens to the customer before an assessment of one's vehicle
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:51 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DA
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Danielle A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review Re-do
Customer service was great Brittany is still doing an excellent job. My vehicle was completed quicker than the estimated time and the car is running great! Definitely will come back to get my oil changed in October and who knows if you guys are still having crazy sales I might buy a new one.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 02:02 PM

Thank you for your wonderful 5 star rating Danielle, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Customer Services
Sean is in the service dept. He is very professional, and he has excellent customer services. He's always smiling and speaking with a welcoming attitude, since 2013. Thank you. It is appreciated.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 01:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick service. Clean facilities
Service and personnel were great. However, the 'complementary' carwash was laughable. It was obvious there was no real effort as there were still traces of dirt on the back door and hatch. Guess this is what you get for so called free.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:40 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All
Great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MW
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Margaret W.
Brentwood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service is great the staff is very nice.
Good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Margaret. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ND
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Nicole D.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Department Rep
My service rep was excellent. She explained everything. No surprises when checking out.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/18/2020 02:03 PM

 We appreciate your kind feedback about our business and employees Nicole. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JB
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Jonathan B.
Accokeek, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication needs improvement and needs to understand each situation is different.
I will be getting in contact with the service director to voice my concerns.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 10:43 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to all of our clients. We have tried our very best to accomadate your needs as effeciently as possible, unfortunetly where you needed to be taken was 20 miles from our dealership and we could not accomadate that request due to the pandemic also while trying our best to be efficient for each and every one of our customers. Thankfully we were able to reinburse for your Uber rides and provide you with the best customer service possible. Thank you for being a customer at Pohanka Hyundai. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PP
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Patricia P.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank You!
My engine locked while driving. Hyundai extended an outdated warranty and replaced my engine!! Thank you Will Bishop!! He was knowledgeable, professional and very friendly. He was patient with my questions. ?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:51 PM

Thank you for your wonderful 5 star rating Patricia, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IS
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Imran S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kept informed
Kristen was very helpful and courteous
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Imran. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

YC
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Yves C.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service dept
They fixed my engine well and Miguel worked with me on mitigating costs and getting the best deal
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2020 01:41 PM

We appreciate your trust Yves, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AR
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Alonzo R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
60K inspection
My advisor, Jackie, was outstanding throughout the process. Provided detail cost breakdown and applied additional discounts to lower my bill.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 06:26 AM

We appreciate your trust Alonzo, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JJ
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Joynea J.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service was great!
Mr. Will made my service very easy. Great customer service!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 06:22 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Joynea. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SN
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Shannan N.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's clean, friendly and professional.
Jacqueline was excellent. She did all she could to provide me with top level service. I really felt my business was valued and they cared about me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:28 AM

 We appreciate your AMAZING feedback about our business and employees Shannan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CG
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Connie G.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff Professionalism
The service advisor, Mr. Bishop, was professional and clear in communications.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:34 PM

 We appreciate your kind feedback about our business and employees Connie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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