JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

GD
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Grace D.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It was a pleasure to get my car service.
The service I received of keeping me informed was outstanding.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Grace. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Excellent working with Jacqueline
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RF
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Ronald F.
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
Fast service. Good accommodations. I don't believe in this case a front End Alignment was necessary.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HS
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Harman S.
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
I always ask for Jaqueline, she is always so helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/24/2020 04:00 PM

 We appreciate your kind feedback about our business and employees Harman. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Will was great as usual, always friendly and he lets you know what is going on with your car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:20 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JG
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James G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service.
My scheduled maintenance visit was excellent as usual. I was promptly greeted and explained what work was scheduled to be done. I was given a fairly accurate anticipated work time for completion. Basically, I was in and out in a very reasonable time. Jacqueline, my service represented kept me informed of service status until completion. She was courteous and very professional.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers James. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WB
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Wavalene B.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customer Verified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended

WB
gravatar
Wavalene B.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customer Verified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Costly Repair
I don’t get why one flat tire on an all wheel vehicle requires all new tires (4).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2020 03:01 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/17/2020 10:44 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Ms. Barnes-Hill. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RW
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Reginald W.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great personal attention
Great customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Reginald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Got my car fixed
Had my car serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/05/2020 01:04 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing environment, wonderful people.
Jacqueline took the time to explain in detail the work to be carried out on my car, and kept me updated on the progress of the job.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Lanham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I feel lied to
Upon arriving at 5:30 pm I was told by someone who had neither listened to the car nor looked at it that it wouldn’t be my brakes because they were fine when inspected just 5 months before, they were only 11 months old and one normally gets 2 years out of bakes. I was told if it were brakes they could do them, but that there wasn’t enough time to do a complete inspection and since I would only hear the noise when the brakes were pressed, it wasn’t the brakes. I left. Then I returned and decided to pay the $49 for the brake inspection as I have been driving 35-45 minutes in Beltway stop-and-go bumper-to-bumper traffic 5 days per week since the brakes were replaced 11 months previously.

The back brakes were at 3mm. The brake repairs were quick. They then did that full inspection I was told they couldn’t do that evening on its own. I then asked to get the battery replaced in my proximity key. They sold me a battery for about $7.50 but refused to put it in my key fob. I was shown how to use a key to open the fob and replace the battery. It makes so much sense to have me use a rough key that chewed up the plastic to open the key fob when the service staff could have done it with the proper tool and a lot more experience than I had (zero experience opening key fobs). I won’t go back to Pohanka for service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:13 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dana W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customers services
They were great and professional the whole time my car was there..very nice people that works there i love it..i would like to thank ROBERT IN THE SERVICE DEPARTMENT AND MIGUEL THE SERVICE MANAGER AND THE ORIGINAL SERVICE GUY JOHN THATS NOW ON THE HONDA SIDE NOW..I WOULD LIKE TO THANK THEM ALL INCLUDING THE MECHANIC THAT FIXED MY CAR THANKYOU ALL...I WILL BE BACK!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 09:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Dana, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Debbie H.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Complete
Even though the holidays are busy for us all, you guys did a good job and provided my service in time enough for me to be able to make my trip and be able to be with friends and family. I appreciate the ride home in the shuttle as well because without that I wouldn't had a chance to be at work on time. Thanks again
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:11 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
No problems this time around
Better service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/05/2019 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service, wait time is good for persons waiting for there car to get serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/05/2019 02:45 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JI
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Jeri I.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Responsive
Prompt responses, fluid communication, understandable responses As it pertains to next steps and timeline projections.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2019 03:40 PM

Thank you for giving us a perfect rating Jeri and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LC
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Leandra C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
The Service Manager Sean is an outstanding ,friendly, trustworthy , and very professional efficient worker!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/29/2019 03:08 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AC
gravatar
Asya C.
Greater Landover, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
think i may start fgoing elsewhere for my car service
It has been very different from when I first bought my car from here. Now im going to start going elsewhere for my service because their prices continue to go up for oil changes when i drive a sonata they charge like I have an audi or a truck. Also when I got back into my car they left black dirt stains on my seats and on my passenger door handles and my seats are light in color
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 12:11 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. Please take the time to rescore this survey on how you felt the dealership reached out to you and appropriately took care of your concerns. We look forward to taking care of the stains you addressed in your survey. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the service coordinator Sean
goo customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:02 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.