JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing
??‍♀️
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/30/2020 06:23 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All
Great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JB
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Jonathan B.
Accokeek, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication needs improvement and needs to understand each situation is different.
I will be getting in contact with the service director to voice my concerns.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 10:43 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to all of our clients. We have tried our very best to accomadate your needs as effeciently as possible, unfortunetly where you needed to be taken was 20 miles from our dealership and we could not accomadate that request due to the pandemic also while trying our best to be efficient for each and every one of our customers. Thankfully we were able to reinburse for your Uber rides and provide you with the best customer service possible. Thank you for being a customer at Pohanka Hyundai. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Lanham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I feel lied to
Upon arriving at 5:30 pm I was told by someone who had neither listened to the car nor looked at it that it wouldn’t be my brakes because they were fine when inspected just 5 months before, they were only 11 months old and one normally gets 2 years out of bakes. I was told if it were brakes they could do them, but that there wasn’t enough time to do a complete inspection and since I would only hear the noise when the brakes were pressed, it wasn’t the brakes. I left. Then I returned and decided to pay the $49 for the brake inspection as I have been driving 35-45 minutes in Beltway stop-and-go bumper-to-bumper traffic 5 days per week since the brakes were replaced 11 months previously.

The back brakes were at 3mm. The brake repairs were quick. They then did that full inspection I was told they couldn’t do that evening on its own. I then asked to get the battery replaced in my proximity key. They sold me a battery for about $7.50 but refused to put it in my key fob. I was shown how to use a key to open the fob and replace the battery. It makes so much sense to have me use a rough key that chewed up the plastic to open the key fob when the service staff could have done it with the proper tool and a lot more experience than I had (zero experience opening key fobs). I won’t go back to Pohanka for service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:13 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AC
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Asya C.
Greater Landover, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
think i may start fgoing elsewhere for my car service
It has been very different from when I first bought my car from here. Now im going to start going elsewhere for my service because their prices continue to go up for oil changes when i drive a sonata they charge like I have an audi or a truck. Also when I got back into my car they left black dirt stains on my seats and on my passenger door handles and my seats are light in color
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 12:11 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. Please take the time to rescore this survey on how you felt the dealership reached out to you and appropriately took care of your concerns. We look forward to taking care of the stains you addressed in your survey. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KM
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Keith M.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Defects
The 2011 sonata has had every defect and recall.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:08 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Hyattsville, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok service
They got the job done eventually
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DT
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Dalphnie T.
Aberdeen, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dalphnie
Shawn was a great help
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JJ
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Janay J.
Suitland, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer service in need of some revamping. Service was horrible this last visit.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Oxon Hill, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not here, any other Hyundai dealer but here.
Pay 2k for repairs and the car drives almost as bad as when dropped off.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2018 08:53 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CG
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Catherine G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/24/2021 06:04 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         


MW
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Mary W.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Replacing Brakes
Everyone there was courteous and friendly at the work stations. Sean Hatton is such a jewel, he goes out his way to help you. Will try to help in prices.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/26/2021 04:56 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
My experience at Pohanka Hyundai has been very good from purchase to every service visit. The facility and staff are knowledgeable and friendly. I highly recommend Hyundai.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/17/2021 01:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

GT
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George T.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great.
Thanks. We appreciate you.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:40 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us George. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

TJ
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Toni J.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good, convenient service
I would recommend Pohanka Hyundai if you are buying a Hyundai. I would not necessarily recommend the Hyundai Santa Fe Sport unless you buy one with bells and whistles. Otherwise, the SUV lacks power, the air & heat don't the center of my body (vent placement is terrible), it is EXTREMELY uncomfortable and the sound system is absolute TRASH!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Thank yo for your feedback as well. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


MV
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Maria V.
Fort Washington, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/25/2020
Service Type: Maintenance
Category: Service
Repairs of damage during detailing
Had minor damage done to the car during detailing, Pohanka accepted responsibility and fixed it. Jackie was great!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/26/2020 09:59 AM

Thank you for taking the time to speak with me today and as I stated I will replace the visor at no cost to you. The visor was ordered on 12/20/2020 and once the visor arrives we will reach back out to you. If you could please rescore your service advisor to a 5 star if she gave you great customer service. I sincerely apologize for what happened and will make sure I address it with my detail department so it never happens again.

MIGUEL D. from Pohanka Hyundai responded on 12/29/2020 08:28 AM

Good morning, your parts have arrived and we can install it when it is convenient for you and can be done while you wait. Should be able to have this done within an hour.

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Waiting for service time
See above response
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/10/2020 05:02 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Awesome staff. work is done in a timely manner and you are kept up to date every step of the way.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:53 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
No complaints
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

CM
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Calvin M.
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comsumers service was great
Consumers service was great
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:56 PM

Thank you for your review and for choosing Pohanka for your service Calvin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
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