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SureCritic / Hyundai Dealer / Taylor Hyundai of Perrysburg / Joshua Mccan
JM

Joshua Mccan

Service Manager
Taylor Hyundai of Perrysburg
Overall Rating
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(9 reviews)
48

Reviews of Joshua Mccan

Verified Customer
Toledo, OH
2010 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
Ladies that answered all my calls are very pleasant, facilities very clean, and pairs done correctly.
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 02/24/2022 06:54 AM

Sorry about the service you received during your last visit. I we are currently looking at our procedures and seeing where it can improve. Someone will be reaching out to if they already have not.

Thank You Scott Mag, Service Manager

Employees worked with
JM
Joshua Mccan
Service Manager
RL
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Richard L.
Sylvania, OH
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Confused and Somewhat Disappointed
My car was towed to Taylor as the check engine light was blinking (with a major engine misfire) due to a Hyundai service bulletin identifying such an issue. During the service process, I was advised that my 2012 Sonata was not part of the bulletin. However, even though my car identified an oxygen sensor code (and maybe more) that was never addressed yet alone identified for repair. Taylor did replace my starter (appreciated on a 10 year old car), but never explained why engine light code was not corrected. After a week, the check engine light is on again (because the cause was not repaired). Not sure what happened in Perrysburg over the years as I have been faithful customer since 2014 spending hundreds if not a couple thousand dollars for maintenance and repairs due to the excellent service provided. I am a very disappointed (loyalty fading) after my third negative experience in about 12 months.
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 02/14/2022 07:55 AM

Sorry about the service you received during your last visit. I we are currently looking at our procedures and seeing where it can improve. Someone will be reaching out to if they already have not.

Thank You Scott Mag, Service Manager

Employees worked with
JM
Joshua Mccan
Service Manager
Verified Customer
Sand Creek, MI
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customer Verified Customer
9
Category: Service
excellent feedback and assistance
Josh provided excellent care and took the extra time needed to explain what needed to be completed for our car. He is extremely polite and provided 5 star service.
Employees worked with
JM
Joshua Mccan
Service Manager
Verified Customer
Maumee, OH
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Tire purchase
Had a tire replaced, as we had a puncture that could not be repaired. I dropped off the tire and picked up the new tire the next day. Paid $20 for “installation, balancing and mounting”. Problem is that I mounted the tire myself at home. I was charged for service not rendered. When I got the tire home to mount on my car, I checked the tire pressure, it was +60psi. I corrected the pressure to 33psi and mounted the tire. I’ll let you know how well it was balanced…..good thing I double checked!
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 02/04/2022 12:50 PM

Sorry about the service you received during your last visit. I we are currently looking at our procedures and seeing where it can improve. Someone will be reaching out to if they already have not.

Thank You Scott Mag, Service Manager

Employees worked with
JM
Joshua Mccan
Service Manager
Verified Customer
Sand Creek, MI
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customer Verified Customer
9
Category: Service
excellent feedback and assistance
Josh provided excellent care and took the extra time needed to explain what needed to be completed for our car. He is extremely polite and provided 5 star service.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2022
Service Type: Maintenance
1
Category: Service
Long wait….
Over 3 hour wait…..waiting area was dirty, I arrived at 930 am. As soon as my 36k maintenance plan is up I will not return.
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 01/20/2022 03:14 PM

Sorry about the service you received during your last visit. I we are currently looking at our procedures and seeing where it can improve. Someone will be reaching out to if they already have not.

Thank You Scott Mag, Service Manager

Employees worked with
JM
Joshua Mccan
Service Manager
Verified Customer
Pemberville, OH
2017 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
NO CUSTOMER SERVICE!!
What ever happened to customer service - Covid cannot be the scape goat for everything. Good customer service starts with the first call coming in. Several instances of no one avail., then no one returning messages. Had to go out of my way to stop in, only to be told that I couldn't even get an appt. for a month. Once my issue became worse, I was finally escalated, and was able to get in, but then was put off and delayed. Entire process lacked any concern for my vehicles issues, or my needs. NO CUSTOMER SERVICE!!
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 01/04/2022 08:32 AM

Sorry about the service you received during your last visit. We are currently looking at our procedures and seeing where it can improve. Taylor Hyundai Service Department

Employees worked with
JM
Joshua Mccan
Service Manager
TH
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Thomas H.
Toledo, OH
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
verified customer Verified Customer
8
Category: Service
Received free oil change and apology for poor service
After submitting my review with a poor rating and explanation why, received an email from the dealership apologizing for the poor service I experienced,. Since I did not have another service appointment to see if improvements have been made, they offered a free oil change at my next appointment. Was satisfied with their explanation, and apology and offer of free oil change.
Employees worked with
JM
Joshua Mccan
Service Manager
TH
gravatar
Thomas H.
Toledo, OH
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
verified customer Verified Customer
8
Category: Service
Received free oil change and apology for poor service
After submitting my review with a poor rating and explanation why, received an email from the dealership apologizing for the poor service I experienced,. Since I did not have another service appointment to see if improvements have been made, they offered a free oil change at my next appointment. Was satisfied with their explanation, and apology and offer of free oil change.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2021
Service Type: Maintenance
2
Category: Service
Long wait time after job completion
Waited over an hour when noticed car was ready
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 12/22/2021 08:07 AM

Sorry about your experience with our service department. Josh should have communicated better with you on the completion your car. We have new process we have to follow from Hyundai and that has slowed us down a little in the training of the system. I can promise this won’t happen again. I sent you a letter in the mail just incase you didn’t see this email.

Thank You Scott Mag, Service Manager 419-931-8000

Employees worked with
JM
Joshua Mccan
Service Manager
TB
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Tina B.
Toledo, OH
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer Service
I was very disappointed in my service experience with Hyundai Due to lack of communication. My vehicle was towed from my residence on November 18, 2021 however I made multiple attempts to reach someone regarding the status of my vehicle and never received a call back. I had to reach out to my sales agent at Hyundai which intern contacted the Perrysburg location on my behalf. I received a call from Josh in the service area the next day apologizing for my experience and providing me with his cell phone number and the assurance that he would keep in contact with me regarding the status of my vehicle. he also apologized for my experience and informed me that it would not be until at least December 1 that someone will be able to look at my vehicle due to lack of staffing. I received a call from Josh on December 3 stating that my vehicle was ready for pick up and I consider this great customer service Josh save the day as far as I’m concerned and followed through on his commitment and I appreciate his dedication to customer service thank you
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 12/22/2021 07:42 AM

Thank you for taking the time to complete our survey. At Taylor Hyundai of Perrysburg, we strive for a perfect 5/5 stars. If for any reason you feel we haven’t achieved it, before you leave please ask for me Scott Mag, Service Manager.  419-931-8000 ext. 7827

Employees worked with
JM
Joshua Mccan
Service Manager
MC
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Mark C.
Toledo, OH
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Ok
Mark C
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 11/26/2021 05:10 AM

Sorry about the wait times trying to get in the building. We had an advisor quit 30 minutes before his shift started. I’ll make sure to speak to the advisors on being more vigilante on watching for customers. Thank You Scott Mag, Service Manager

Employees worked with
JM
Joshua Mccan
Service Manager
JR
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Jennifer R.
Toledo, OH
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly and helpful people will recommend to friends and family
Very friendly and helpful Andrew K. Got me in a new car and was very nice and recommended going to see him
SCOTT A M. from Taylor Hyundai of Perrysburg responded on 10/20/2021 05:27 AM

Thank you for taking the time to complete our survey. At Taylor Hyundai of Perrysburg, we strive for a perfect 5/5 stars. If for any reason you feel we haven’t achieved it, before you leave please ask for me Scott Mag, Service Manager.  419-931-8000 ext. 7827

Employees worked with
JM
Joshua Mccan
Service Manager
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