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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

ES
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Edwin S.
Tampa, FL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Rip off
A cleaning of the throttle for $90, what is that?
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/26/2016 04:42 PM

Thank you for your response. I apologize about the battery cost on your Elantra typically we see 24-36 month average on battery life.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SM
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Suzanne M.
Brooksville, FL
2008 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It was horrid experience
A minus 10!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/24/2016 04:19 AM

Thank you for your response.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MD
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Michael D.
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication and service
I have mad 6 trips to this dealership for the same issue and it has yet to be resolved. They had my car for over a week and not only the issue still remain there are now additional issue that were t present when I dropped my car off. To add insult to injury the gave me my car back with NO gas in it!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 09/12/2016 06:09 AM

.n

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
2013 Hyundai Elantra Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible Customer Service
2 hours for an oil change!!! No multi inspection report given!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2016 01:56 PM

Way too long for the service. Would like to offer you complimentary oil change and tire rotation.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
recall service
I didn't see anything great mor did I feel great treatment
Not Recommended
Employees worked with
JP
JAMES POWERS
DF
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DESWIN F.
Lutz, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Mechanics reassemble parts incorrectly.
My associate James was outstanding, he recceived a 5 star from me. However when I left with my car nothing was working on the steering wheel and the wheel offline to the right. It started to rain about an hour later while I was driving annd behold the wipers were'nt working either. I called the dealership and spoke with a sales manager because it was after hours for the maintenance department. I told him about my problems, especially about the wipers, because I had to report to work at 5am, which the wipers are needed that early in the morning due to heavy dew and possibly rain during this rainy season. His reply was that the service dept. is now close so he couldn't do anything. Being a manager I think that his customer service skills need improvement. He could of at least see if he can place me in a loaner of some sort or spoke with someone who can do something. Basicallly he did not care about my issues or safety at all. I tried to make it to work at 5am the following day with no avail because of my non-working wipers. I had to wait till 7am to report to work. James called me the following morning and took care of the problem for me. I appreciate him for that.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/05/2015 07:40 AM

We are working to make those improvements.
Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2012 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Multiple Issues
Have had the car two months. Professional, polite Service Advisor, but a Tech that abused my car on the test drive (at least pulling out of the dealership from what I witnessed), work that ultimately was not performed correctly, and a Sales Mgr. that only offered to sell me tires - Terrible.
Not Recommended
Employees worked with
JP
JAMES POWERS
TB
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TINA B.
Land O' Lakes, FL
2013 Hyundai Elantra Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They did not return my calls regarding mileage reimbursement
They are anxious to get the service done however, hey did not return my calls - yes, one call every day to service for a week straight - regarding my mileage reimbursement.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/02/2014 01:33 PM

Tried contacting customer several times to resolve concern.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
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