KRISTI BURGESS

Hello Donna,
Thank you for your gracious review and comments regarding your purchase at Don Bessette Hyundai! Ryan and Anne appreciate your business and look forward to providing you excellent service, as well.  Thank you again for the 5 stars!!
Regards,
Kristi Burgess, GSM

Wow!! Thank you so much for the kind review and the 5 star rating that you gave Don Bessette Hyundai and Terry Epps. We greatly appreciate your review and look forward to helping you in the future!
Sincerely,
Kristi Burgess, GSM

Wow!! Thank you so much for the kind review and the 5 star rating that you gave Don Bessette Hyundai and Terry Epps. We greatly appreciate your review and look forward to helping you in the future!
Sincerely,
Kristi Burgess, GSM

Good morning Mary,
Thank you so much for the 5 star SureCritic review of Don Bessette Hyundai and Mr. Terry Epps!  I am so grateful that you took the time to fill out the review; and also, offered such wonderful words about your experience. We continue to try to give our guests a wonderful buying experience and your feedback let's us know that we are doing things right. We look forward to seeing you in the store!!
Sincerely,
Kristi Burgess, GSM

Hi Kelsie!  Thank you so much for taking the time to fill out a Don Bessette Hyundai SureCritic review!! We greatly appreciate the 5 star rating AND the compliments to Terry Epps. He has been a valued part of our team for over 30 years!!!  He will be here to take care of any future needs that you may...thank you again!! Sincerely, Kristi Burgess GSM

Hi Marlene!
Thank you so much for the 5 star review!! We really enjoyed helping you with your NEW Hyundai Santa Fe!! We are here for any service needs or questions you may have. Congratulations to Larry on his retirement - We hope your enjoying your vacation AND...the road trip!!

Dear Marlene, thank you so much for taking the time to give us a 5 Star SureCritic review!!  We had so much fun helping you with your new Santa Fe. If you have ANY questions, please let Terry or myself know. Hope you had happy trails on your vacation!!! My Best, Kristi

Hi Cari - Thank you so much for taking the time to fill out a SureCritic review. We are so happy that you chose Don Bessette Hyundai and Darrel Magpali to assist you!! We are so happy that you love your new 2021 Hyundai Tucson, and remember, we are here to handle all of your service needs in the future - Thank you again!! Kristi, GSM

Thank you so much for reviewing Don Bessette Hyundai on SureCritic!  We hope that you are enjoying your new vehicle. If you have any questions and/or concerns, please give me a call.

Thank you again,
Kristi Burgess, GSM

Hello Gus,

Thank you so much for your recent Hyundai purchase at Don Bessette Hyundai!  Also, thank you for taking the time to review us on SureCritic. Although we did not provide you with a 5 star experience, we are grateful that you took the time to let us know how we can improve.  Jesse will be reaching out to you as well to see if we can answer any questions and/or concerns.

Thank you again for choosing us!

My Best,
Kristi Burgess, GSM

Thank you for taking the time to review us on SureCritic! Terry does a great job assisting our guests and we want you to be completely satisfied. I will have Terry reach out to you in regards to your review to see if we can do anything to obtain 5 stars from you.
Thank you again ~ We GREATLY appreciate your business!!
My Best,
Kristi Burgess, GSM

Hello Jasmine,

Thank you so much for taking the time to complete a review of Don Bessette Hyundai and Anne Sand on SureCritic. We greatly appreciate your completing it and the valuable feedback you provided. I do apologize if we did not meet any part of your expectations during your purchase transaction. I am always trying to make sure we improve and strive to provide the best experience possible. We did not seem to accomplish that during your purchase.
I have reached out to you and Anne will also contact you to see if there is anything further we can do to assist!!

Thank you again for purchasing your new Hyundai from Don Bessette Hyundai!!

My Best,
Kristi Burgess, GSM

Hi Jasmine ~ 

THANK YOU so much for the 5 STAR rating on SureCritic!!  Anne and I are here for any additional vehicle needs you may have (at any time!!). Also, do not forget to stop in when you are in Minot (there is always a free car wash for our clients).

Thank you again, we REALLy appreciate you!!

My Best,
Kristi Burgess, GSM

Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM

Hi Thanh,
Thank you so much for taking the time to fill out a SureCritic review for Don Bessette Hyundai. We appreciate the feedback that you did give us! I will definitely address the issues and concerns you stated: from our online inventory to the whole store experience and follow up. Please let me know if I can also schedule a time for our staff to go over all of the new features on your car. I do apologize that we did not exceed your expectations; however, you have helped us to see where we can improve.
Sincerely,
Kristi Burgess, GSM

Hello,

Thank you so much for your recent purchase at Don Bessette Hyundai. We greatly appreciate the fact that you took the time to fill out our SureCritic review!  I know that Terry was on vacation when you made your purchase at the dealership, so we would like to visit with you about your recent experience and how we can improve. Mr Epps values his guests and believes in giving his guests top notch service; the fact that the dealership fell short on his behalf is unfortunate! Please give Terry or myself a call so we can serve you better in any future dealership visits.

Thank you again -
Kristi Burgess
General Sales Manager
701.852.3300

Hi Kathleen ~

Thank you so much for your recent new Hyundai Palisade purchase at Don Bessette Hyundai. I am very sorry that we did not meet your expectations during your entire vehicle transaction!  We do try hard to make sure our guests are given an excellent experience.  Please feel free to reach out to me directly if you would like to discuss this further. Thank you again,
Kristi Burgess, GSM

Thank you for your recent New Hyundai purchase at Don Bessette Hyundai!  We are very sorry that we did not meet your expectations in providing an excellent purchasing experience.  If you would like to discuss this further, please feel free to reach out to me!!
Thank you again,
Kristi Burgess, GSM

Thank you for your recent purchase at Don Bessette Hyundai! We also appreciate your feedback regarding your vehicle transaction. I apologize if we did not meet your expectations, but I do want you to know that we are here to take care of you (even after the sale). If you would like to visit further, please feel free to reach out to me at 701.852.3300.

My Best,
Kristi Burgess

Hi Wesley ~

Thank you for the feedback you provided on your recent purchase at Don Bessette Hyundai! We do apologize for the change in incentives from the manufacturer. We will use your feedback to help us better explain to every guest the change in value on trade and/or manufacturer potential changes to programs for individuals that are waiting on incoming vehicles. Again, thank you for your business and your comments.

My Best,
Kristi

Hello Joshua ~

I want to offer my sincerest apologies for the sales experience you recently had from Don Bessette Hyundai! The whole sales process should have been handled differently and this is not how we do business with our guests.
The sales person that you interacted with is no longer employed by us and we want to do everything we can to instill new trust and accomodate any needs you have from here forward.
I would like to personally offer you a full delivery of features at our store and a full clean up when you are able to come in to Minot. Please let me know your earliest convience to schedule it for you. I can be reached at 701.852.3300 and again, may I offer my deepest apologies!!
Sincerely,
Kristi Burgess, GSM

Joshua,

Thank you so much for completing the update and giving us the 5 stars on SureCritic. Remember that we are here to take care of you and any future needs you may have!! I appreciate the review!

Thanks so much,
Kristi Burgess, GSM