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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

PC
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Patrick C.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Check these guys out
Earnhardt is a really high-quality dealership. I have been around cars and dealers for many years and Earnhardt is the best dealer I have been associated with. Quite frankly, I am a bit surprised at their overall quality. First rate
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2021 02:06 PM

Thank you Patrick for the wonderful review and recommendation.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Even with an appointment I waited over 3 hours
Even with an appointment I waited over 3 hours for an oil change and tire rotation.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 11:10 AM

We are sorry this visit took much longer than either you or we wanted.

Ridiculous is right, our goal with our Car Care Express service is oil changes and more while you wait and our goal has been 60 minutes or less.  We have been a bit overrun here of late and have many of the same conflict and issues other service industries are having now as well.  We are working hard to get through it and we certainly hope before you next oil change we'll be back to business as usual.

We are very sorry this was a poor visit but we look forward to making it up to you in the future.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Comfortable and covid safe waiting experience
I always like getting my car serviced here. The waiting room is comfortable. 2 tvs, one w sports, the other w hgtv. Hot coffee and tea fully stocked. Comfy chairs. Liked how they removed the magazines as a covid safety precaution. And i also got my battery replaced on my key fob for free while i waited. Always great service.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:04 AM

What a wonderful review and recommendation - thank you.

We're glad you appreciated our lounge and our Covid precautions.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LT
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Linda T.
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.
I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2021
Service Type: Repair
10
Category: Service
Very pleased with my service and friendliness of staff.
I was completely satisfied with my service, the cleanliness of the waiting room and comfortable seating and helpfulness of the staff.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2021 04:46 PM

Thank you Linda for the positive review and recommendation for Kelly Lara your advisor.

We know that this visit took a bit longer than usual owing to us needing to perform not one but two separate software updates on your Sonata while it was in for this oil change visit. 

Our Car Care Express service is designed to get you in, get you out, and get you back to your life by doing oil changes and more while you wait.  Our goal is 45 minutes to an hour and generally we are able to deliver this level of service.  These udpates however pushed us past our normal delivery times, still it should be good to know that all of your software is up to date now and you will not need to make another separate visit to address those items.

We really are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EG
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Elena G.
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service above and beyond!
Earnhardt Hyundai North Scottsdale has wonderful customer service department. Actually, all the associates are courteous, professional and helpful. Working with Kelly my service consultant was a very positive experience. She went above and beyond to get amicable resolution in dealing with my serious car problems and repairs. She kept me informed every step of the way and even returned my messages on her day off. Will certainly refer everyone to EHNS Hyundai excellent - quality, performance, and service! Thank you.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:46 PM

Thank you Elena for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SH
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Shimshon H.
Tucson, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
The service department makes me feel and completely take care of my suv.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/23/2021 11:16 AM

Thank you Shimshon for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WC
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William C.
Scottsdale, AZ
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021
Service Type: Maintenance
Category: Service
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2021 01:01 PM

William thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.  From your comments we believe the 2-star rating was recorded in error, but if there is anything we could do to better serve you please let us know.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
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