KELLY LARA

Thank you Hyacinth for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

We are sorry our courtesy shuttle did not work out for you this visit.

Generally our shuttle runs throughout the day and we can assure you it really does exist.  Although we do schedule times for you to drop off you vehicle and consult with your advisor, we cannot schedule "times" for our shuttle.  Sounds like an Uber or Lyft would be a better option for you in the future.

Michael Southern
Service Manager

Thank you for your feedback.

We know how frustrating rodent damage can be for our owners and we are sorry this keep happening to your car.  There are some prevenative steps we've tried to help with, but critters do what critters do.  Let's hope they find somewhere else to go next time, but we're here for you either way.

Michael Southern
Service Manager

Thank you for the positive review and we're sorry this was not the 5-star experience we want you to have at our store.

Details for the Engine Monitoring Logic Campaign canbe provided, please reach out to either Kelly Lara your advisor or myself and we'll be happy to provide you additional documentation on this and any other of your repair orders so you can better notes on what was done and when on your vehicle.  

We can and should provide thorough explanations for you anytime your vehicle is here for service, our team will tailor the descriptions to match your request.  Although many of our owners are not interested in the details, we are always happy to provide them when asked.

Please, in the future, leave no questions unasked, we're here to serve and we want all of your interactions with us to be exceptional.  I'm certain Kelly will be happy to answer any outstanding questions you have about this visit.

Michael Southern
Service Manager

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns that you may have.
Thank you,

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experoence.
I will reach out to you shortly to address any concerns that you may have.
Thank you,

Thank you David for the great review and we're sorry about the wait to get it.

We're still working on increasing our capacity and we hope ahead of your next visit we'lre back to normal.

Michael Southern
Service Manager

Thank you Ronald for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Mary for the wonderful review and recommendation.

Jimmy is a one-in-a-million for sure and we are very thankful to have him on our team.  We appreciate you choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Emily for the amazing review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Thank you Dennis what a wonderful review and recommendation.

We appreciate all your loyalty over the years and we look forward to being here for you and your Accent for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Howard.

We all feel surveyed to pieces.  We know you hate'em, but we still need them - thank you for taking the time know that we truly appreciate.

Michael Southern
Service Manager

Thank you for the great review - never fun to be stranded.

Arizona is hard on batteries, 14 months is definitely on the shorter side of battery life even here.  We do check batteries during each service visit and even with this new battery, going forward we'll be checking that battery and we hope we catch it before it fails next time - more than 14 months we would expect.

We are glad that our team and roadside assistance were able to hustle and get you in, get you out, so you could get back to your life.  Thank you for choosing us.

Michael Southern
Service Manager

Thank you Leonard for the feedback.

We have been working on increasing our capacity but for certain we've been a bit overrun here lately and while we make every effort to schedule our customers soon, when our days are full they are full and we simply cannot schedule any more any sooner.

We do appreciate you as a customer and we hope that before your next regular service we'll be back to more open availability when you need us.

Michael Southern
Service Manager

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you William for the great review.

We know emergencies happen and we'll always do our best to get you in, get you out, so you can get back to your life.  We're glad the team was able to take this one for you in stride and we'll look forward to seeing you again on more expected circumstances.

Michael Southern
Service Manager

Thank you for the feedback Brittany.

We are very sorry the car left you stranded, that is never a good feeling, and being without your car for even one day is a challenge, being without for multiple days is even harder.  We know this was a challenging visit but we plan on your next visit being fantastic all the way around.

Michael Southern
Service Manager

Thank you for your original comments as well:

Severely Inconvenient Warranty Issue
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. This is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway.

I don’t feel I should have to spend a single penny for something like this and expect compensation for my Lyft. It has been over a week and I have still yet to hear from a manager.

Overall good customer service but terrible timing, inconvenient and inconsiderate of my situation