Business Solutions

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KELLY LARA

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73
Send a Message to KELLY

HL
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Hyacinth L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
EXCELLENT
JOB AND SERVICE WELL DONE
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2022

Thank you Hyacinth for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Poor Customer Service!
Poor communication and lack of interests in taking care of the customers concerns. What shuttle service?? Gave us bad information and kept us waiting for 2hrs 45min. Don't bother requesting a shuttle it doesn't exist.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2022

We are sorry our courtesy shuttle did not work out for you this visit.

Generally our shuttle runs throughout the day and we can assure you it really does exist.  Although we do schedule times for you to drop off you vehicle and consult with your advisor, we cannot schedule "times" for our shuttle.  Sounds like an Uber or Lyft would be a better option for you in the future.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
2020 Kona- same electrical problem 4 times in a year!
2020 Kona, thank God it’s under warranty, has been in the shop 4 times for the Sam problem in the last year. All the check engine light come on at once. Either intermittently or constantly depending on which time I brought it in. Also my passenger headlight was not sealed and developed condensation in snowy weather and had to be replaced. My car has only 25k miles.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022

Thank you for your feedback.

We know how frustrating rodent damage can be for our owners and we are sorry this keep happening to your car.  There are some prevenative steps we've tried to help with, but critters do what critters do.  Let's hope they find somewhere else to go next time, but we're here for you either way.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
service excellence
My experience since 2018 with both the service advisors and the actual service at the North Scottsdale location has been exceptional.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022

Thank you for the positive review and we're sorry this was not the 5-star experience we want you to have at our store.

Details for the Engine Monitoring Logic Campaign canbe provided, please reach out to either Kelly Lara your advisor or myself and we'll be happy to provide you additional documentation on this and any other of your repair orders so you can better notes on what was done and when on your vehicle.  

We can and should provide thorough explanations for you anytime your vehicle is here for service, our team will tailor the descriptions to match your request.  Although many of our owners are not interested in the details, we are always happy to provide them when asked.

Please, in the future, leave no questions unasked, we're here to serve and we want all of your interactions with us to be exceptional.  I'm certain Kelly will be happy to answer any outstanding questions you have about this visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
9
Category: Service
Service Dept Appointment
I scheduled my car for a routine service appointment. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.
Employees worked with

Verified Customer
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
9
Category: Service
Service Dept Appointment
I scheduled my car for a routine service appointment. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Repair
8
Category: Service
Service Dept review
I scheduled my car for a routine service appointment. The lead time was about 3-4 weeks out. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.
MARK R., General Manager from Earnhardt Hyundai North Scottsdale responded on 02/04/2022

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns that you may have.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200
MARK R., General Manager from Earnhardt Hyundai North Scottsdale responded on 02/04/2022

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experoence.
I will reach out to you shortly to address any concerns that you may have.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200
Employees worked with

DH
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David H.
Pinetop, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service experience
My service at this dealership was great, no complaints except I had to book the appointment 6 weeks in the future
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022

Thank you David for the great review and we're sorry about the wait to get it.

We're still working on increasing our capacity and we hope ahead of your next visit we'lre back to normal.

Michael Southern
Service Manager

Employees worked with

RB
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Ronald B.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Regular service
My car was checked in on time, serviced, washed and returned in a timely manner. I was completely satisfied.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022

Thank you Ronald for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil Change
Had a very good experience here compared to other dealers. Very clean, comfortable chairs, friendly staff and greeting, variety of snacks and drinks, quick service and on time.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2022

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MR
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Mary R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service always
As I have said excellent caring service, always so friendly, you don’t find this in most Dealerships, most dealerships try to sell you what you don’t need, I am older and a widow and I truly trust everyone I come in contact with in this Dealership and Jimmy in sales they don’t come better than Jimmy, I know he truly cares about me, I love this wonderful man
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022

Thank you Mary for the wonderful review and recommendation.

Jimmy is a one-in-a-million for sure and we are very thankful to have him on our team.  We appreciate you choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

ES
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Emily S.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I love taking my Hyundai Sonata to Earnhardt Hyundai North Scottsdale for service and repair. I get great service each time. Kelly is exceptionally friendly, knowledgeable, and helpful. I feel taken care of and appreciate the customer service I receive every single time I am there.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022

Thank you Emily for the amazing review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

DM
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Dennis M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai Accent Service
My experience with Earnhardt service department has been excellent due to: 1) easy in scheduling date/time, 2) knowledgeable reception to confirm services to be performed and time estimate, 3) quality service performed by mechanics, 4) completing of service within estimated time, 5) ease of payment for services, 6) cleaned car returned to me, 7) my vehicle performs as expected after the service.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2021

Thank you Dennis what a wonderful review and recommendation.

We appreciate all your loyalty over the years and we look forward to being here for you and your Accent for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

HL
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Howard L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Surveys
I hate surveys
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2021

Thank you Howard.

We all feel surveyed to pieces.  We know you hate'em, but we still need them - thank you for taking the time know that we truly appreciate.

Michael Southern
Service Manager

Employees worked with

LA
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Leonard A.
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellent Expeience
All necessary work done when they said it would be completed. My service agent was wonderful!😊. She was attentive, friendly, and engaging. All in all, a very professional experience.
Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
needed a battery
Went to leave to go someplace & car wouldn't start. Roadside Service came very quickly, told about 1 hour he was at my place in less than 15 min. jump started my car & checked battery said I needed new battery. Went to Dealer for one they checked it and put a new one in no charge. I had the car 14 months said battery should last longer. no appointment in & out 25 min.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2021

Thank you for the great review - never fun to be stranded.

Arizona is hard on batteries, 14 months is definitely on the shorter side of battery life even here.  We do check batteries during each service visit and even with this new battery, going forward we'll be checking that battery and we hope we catch it before it fails next time - more than 14 months we would expect.

We are glad that our team and roadside assistance were able to hustle and get you in, get you out, so you could get back to your life.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with

LA
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Leonard A.
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellent Expeience
All necessary work done when they said it would be completed. My service agent was wonderful!😊. She was attentive, friendly, and engaging. All in all, a very professional experience.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2021
Service Type: Repair
6
Category: Service
See previous comnents
See previous comments
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/15/2021

Thank you Leonard for the feedback.

We have been working on increasing our capacity but for certain we've been a bit overrun here lately and while we make every effort to schedule our customers soon, when our days are full they are full and we simply cannot schedule any more any sooner.

We do appreciate you as a customer and we hope that before your next regular service we'll be back to more open availability when you need us.

Michael Southern
Service Manager

Employees worked with

TF
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Thomas F.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Very prompt. Excellent service all around.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/03/2021

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

WD
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William D.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service.
Went to the service department on a Saturday morning. Electrical warning light suddenly on. Dealership was very accomodating. Problem was diagnosed -- failed alternator -- and repaired the same day.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2021

Thank you William for the great review.

We know emergencies happen and we'll always do our best to get you in, get you out, so you can get back to your life.  We're glad the team was able to take this one for you in stride and we'll look forward to seeing you again on more expected circumstances.

Michael Southern
Service Manager

Employees worked with

BA
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Brittany A.
Phoenix, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customer Verified Customer
6
Category: Service
Great Customer Service, Terrible Timing
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. It is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway. It's difficult to be totally upset however, because I was very warmly received when I arrived at the dealership. Later, when I voiced my complaints, Kelly and Michael were able to get me a reimbursement for the Lyft charge and accepted that the lack of initiative to make my warranty issue a priority would improve going forward.

Overall great customer service but terrible timing for a simple warranty issue that was not my fault.
Employees worked with

BA
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Brittany A.
Phoenix, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customer Verified Customer
6
Category: Service
Great Customer Service, Terrible Timing
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. It is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway. It's difficult to be totally upset however, because I was very warmly received when I arrived at the dealership. Later, when I voiced my complaints, Kelly and Michael were able to get me a reimbursement for the Lyft charge and accepted that the lack of initiative to make my warranty issue a priority would improve going forward.

Overall great customer service but terrible timing for a simple warranty issue that was not my fault.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/05/2021
Service Type: Repair
1
Category: Service
Severely Inconvenient Warranty Issue
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. This is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway.

I don’t feel I should have to spend a single penny for something like this and expect compensation for my Lyft. It has been over a week and I have still yet to hear from a manager.

Overall good customer service but terrible timing, inconvenient and inconsiderate of my situation.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2021

Thank you for the feedback Brittany.

We are very sorry the car left you stranded, that is never a good feeling, and being without your car for even one day is a challenge, being without for multiple days is even harder.  We know this was a challenging visit but we plan on your next visit being fantastic all the way around.

Michael Southern
Service Manager

Thank you for your original comments as well:

Severely Inconvenient Warranty Issue
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. This is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway.

I don’t feel I should have to spend a single penny for something like this and expect compensation for my Lyft. It has been over a week and I have still yet to hear from a manager.

Overall good customer service but terrible timing, inconvenient and inconsiderate of my situation

Employees worked with
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