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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

JS
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Jay S.
Scottsdale, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
pepole
excelant
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:34 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DW
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David W.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Old change
Fast and good. Also less than discount shops cost. Why go -anyplace else?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:28 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SS
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Sharon S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great service
Also been treated very well. Everyone is very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WG
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Wallace G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service and maintenance work
great service and maintenance work
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
ML
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Michael L.
Cave Creek, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fantastic service!!
The entire staff is extremely sincere. They can’t do enough to make sure your service visit an absolute pleasure. On top of that they always wash your car for Free after they service your vehicle!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MH
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Mark H.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and friendly
Great people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:25 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
FM
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Fredrick M.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept Scheduling
After calling and leaving voicemails for Two days and not having anyone call me back . I deceided to drive over the the dealership and find out why no one would return my calls .( Really blows my mind that i cant get anyone to take my money)
Talked to the service director Mike and expressed my displeasue with his service dept scheduling . or , lack of ........

This is the 3rd time I have had this problem . The only raeson I continue to come back is, The techs really do a good job and i know the work will be done according to factory specs
POOR CUSTOMER RELATIONS IN THE SERVICE DEPARTMENT
They could learn somthing from a Graet Sales department
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Mea Culpa.

We are struggling sometimes with our growth, and we continue to improve.  We are optimistic you will find it all better going forward and you are always welcome to reach out to Kelly or myself when it is time for service next.

Thank you for choosing us and we look forward to doing better by you next time.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
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