Thank you the feedback and we're sorry this was nothing special.
Your first oil change is a big deal and since you come all the way from Rio Verde we should have made sure you knew just how much we appreciate you coming to see us.
We're sorry our wash was less than amazing, but we'd be happy to give you a raincheck for anytime your in town or nearby - we'll be happy to get that redone (and I will vacuum it out myself if need be). We genuinely appreciate your business and we very much look forward to making your next visit a perfect one!
Michael Southern
Service Manager
Sorry for the misunderstanding.
The part needed for your 2012 Sonata is currently on a national backorder and must be ordered by VIN with verification of failure. There would have been no way to order ahead of time and we are very sorry we were unable to adequately explain this to you while you were here. We are working to get your part here as soon as possible so your vehicle can be completed.
This was the first we had seen your vehicle in almost 3 years, there is really no way ahead of time we could have predicted what your car would need, and again, we're sorry we didn't adequately explain the reasons for the delay.
Michael Southern
Service Manager
Sean,
We sure are sorry that your first actual visit to our store did not meet your expectations. The window regulator for your Azera was nowhere in town (we checked) but once the part arrived we did expedite the repairs to get the car back in your driveway as swiftly as possible.
Obviously we wish that we had your part on the shelf, or another dealer in the valley had it, or that the Hyundai Parts Depot in California had it, but since none of those were the case, we were forced to wait for a replacement to arrive from back east. Again, once the part was here, your repairs were quickly resumed.
Your advisor Kelly did everything she could to take care of your concern and we are sorry her efforts resulted in this poor review.
Please contact me directly in the future if you need help, the Azera you recently purchased is a very special car and our dealership will certainly be the best equipped to help you get the most out of your ownership.
Michael Southern
Service Manager
Thank you Lora for the 5-star review.
We hope you've enjoyed your Elantra GT and if you ever have any questions, Kelly your advisor has been with Hyundai for a very long time, she can answer any questions you may have.
Thank you for choosing us and we look forward to seeing you again when you car tells you it wants to come see us :)
Michael Southern
Service Manager
Thank you Ms. Tami for the great revew.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great revew.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the 5-star review and so we did not do a good job explaining the work we did and the charges. Our local valley T dealers call this a BLUE service you're likely familiar with and our price for this same service was less than the closest T dealers to us.
Ask us next time if you have questions, we are happy to be your dealer and we promise our prices are very fair and competive with your previous experiences elsewhere.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the feedback.
We certainly try to make our shuttle arrangements easy and convenient for all. We're sorry this one timed out poorly, and we really to want to make it smooth whenever you bring your car in. Hopefully we will never have this issue again, but if you need help, for 2 miles away, I'll happily grab a car and take you to work if need be, sorry this visit wasn't perfect, we'll do better next time.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review.
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Michael Southern
Service Manager
Thank you for the great review.
We are happy to be your Hyundai dealer and we look fowrard to serving you again.
Michael Southern
Service Manager
Thank you for the great review.
We are happy to be your Hyundai dealer and we look fowrard to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the AWESOME review!
We are happy to be your Hyundai dealer and we look fowrard to serving you again.
Michael Southern
Service Manager