KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

RE

Robert E.

Scottsdale, AZ

2021 Hyundai Palisade

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Better than a poke in the eye.

I go to Earnhardt because my car is under warranty and they offer every other visit free (much like Bombas socks, except you actually benefit). It’s a nice place, which is good because they will keep you there for awhile.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2021 08:47 AM

Most things are better than a poke in the eye that is for sure and we do not expect to be quite as thrilling as a tax return either, but we do strive to deliver great service for you and your Palisade. Without a doubt, we have been busier than usual lately and while our goal is 60 minutes or less for a service and a wash, these days that has been a challenge. Let us all hope that before your next service we're back in form and Kelly will be able to move your Palisade swiftly through.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

CO

Charles O.

Scottsdale, AZ

2019 Hyundai Tucson

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Excellent service dept. which is very important in selecting a dealer to buy from

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:21 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SB

Susan B.

Phoenix, AZ

2018 Hyundai Tucson

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Great service at a friendly facility

Everything went smoothly at our recent well-car visit to Earnhardt. We were greeted immediately, our car was serviced promptly, and it was returned clean and sparkly. Thanks, Earnhardt.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:44 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MK

Marjorie K.

Phoenix, AZ

2017 Hyundai Santa Fe

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Earnhardt has great customer service

The customer service is very good!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AA

Ayman A.

Scottsdale, AZ

2018 Hyundai Sonata

ReScore Review™

07/06/2021

Verified Customer

Category: Service

Customer service is a # 1 priority

Customer service is very important to me, that's why I love their approach to get everything corrected.
I want to thank Nazy for her follow up.

Recommended

Employees worked with

Verified Customer

Phoenix, AZ

2018 Hyundai Elantra

07/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service - Thank you.

The best … Everyone at dealership is kind, professional and fair. Thanks

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:54 AM

Thank you for the fantastic review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

ES

Emily S.

Glendale, AZ

2018 Hyundai Sonata

06/25/2021

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

I worked with Kelly on getting the paint on my vehicle repaired, as well as a new tire for my blow out one and a new battery. She was fantastic. Called and texted me with updates as my repairs progressed. She arranged for a rental vehicle for me, and made the whole process easy and pain free. I knew exactly what I was getting and what it would cost me. I highly recommend her and this location for repairs and service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2021 08:30 AM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AA

Ayman A.

Scottsdale, AZ

2018 Hyundai Sonata

ReScore Review™

07/06/2021

Verified Customer

Category: Service

Customer service is a # 1 priority

Customer service is very important to me, that's why I love their approach to get everything corrected.
I want to thank Nazy for her follow up.

Recommended

Original Review

06/05/2021

Service Type: Maintenance

Category: Service

Scheduling a service

Since the Blue Link App is down, I wasn't able to schedule service so I stopped to get it done.
During my previous maintenance I had a complain for a minor issue, I was contacted as they needed to discuss this issue.
Nazy handled my schedule request & she was so helpful, asked about my mentioned concerns & is going beyond making sure my concerns are cleared.
I do appreciate this kind of customer service, always keen to get the customer satisfied.
Thank you Nazy for your time and effort.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2021 07:40 AM

Thank you for letting us know about your visit.

We are very sorry, our Car Care Express service should never take so long to complete. Although we have been especially busy here lately, we never want to keep you waiting that long.

Please let us make it up to you on your next visit, by then we certainly hope to be back to more normal times and our 45 minute to 1 hour completion times. We know you drive a lot and visit us often, and we promise to do what we can to make your next visit much, much swifter.

Michael Southern
Service Manager

NAZY H. from Earnhardt Hyundai North Scottsdale responded on 07/02/2021 02:02 PM

Thank you

Employees worked with

BE

Bruce E.

Scottsdale, AZ

2012 Hyundai Santa Fe

06/01/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service

I felt taken care of. They did what they said they will do.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2021 07:43 AM

Thank you Bruce for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

WG

Wallace G.

Scottsdale, AZ

2013 Hyundai Genesis

05/06/2021

Service Type: Maintenance

Verified Customer

Category: Service

Kelly Lara, service consultant, is totally professional and always has things scheduled and ready on time. She is a real asset to your dealership.

Very pleased and always satisfied with work and service. Thanks, Wally George

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:46 AM

Thank you Wallace for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

DB

Dawn B.

Chandler, AZ

2018 Hyundai Tucson

05/03/2021

Service Type: Repair

Verified Customer

Category: Service

Great customer service

We've always had amazing customer service and care.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Dawn for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

NK

Norma K.

Scottsdale, AZ

2015 Hyundai Genesis

05/01/2021

Service Type: Maintenance

Verified Customer

Category: Service

KELLY, OUR SERVICE WRITTER!!!!

The fact that Micael the service manager always has the customers BACK!!!!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Norma (and Cedric).

It has been our absolute pleasure to be your Genesis dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2020 Hyundai Sonata

ReScore Review™

04/28/2021

Verified Customer

Category: Service

Customer service their #1 priority!

Ricardo went above and beyond of taking care of my concerns. I will be returning there for my next needed service.

Recommended

Employees worked with

PK

Padmakar K.

Scottsdale, AZ

2018 Hyundai Sonata

04/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Best Hyundai Dealership

Will never purchase any other Brand

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:40 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

EA

Emily A.

Scottsdale, AZ

2017 Hyundai Elantra

04/14/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Kelly was very friendly to me throughout the whole process. I always take my Elantra here for a tune up. Sometimes the wait takes longer than what I expected/was told, but overall quality is still great.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2021 04:19 PM

Thank you for the positive review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RS

Rose S.

Cave Creek, AZ

2020 Hyundai Santa Fe

04/12/2021

Service Type: Repair

Verified Customer

Category: Service

Prompt, friendly service

I enjoy my Hyundai Santa Fe so much, and the service I get is very friendly, I recommended to a friend, she purchased a Hyundai and is recommending to her friends

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:26 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JM

James M.

Goodyear, AZ

2018 Hyundai Tucson

04/09/2021

Service Type: Repair

Verified Customer

Category: Service

Great Service

I was really impressed by Kelly who was assisting me in my vehicle maintenance. She kept me updated at all times and was very knowledgeable. Her customer service skills are off the chart and friendly demeanor along with making you feel like an important customer was very impressive. I will always bring my vehicle along with telling my friends of the very enjoyable service that is given at this location.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 11:23 AM

Wow! Thank you James, what a wonderful review and recommendation for Kelly Lara your advisor.

We're glad she took such excellent care of you and your Tucson. We know you come a long way to see us and it means a lot. Thank you for choosin us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

DF

Dale F.

Scottsdale, AZ

2020 Hyundai Sonata

04/02/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

The drop off of our car and ride home was very convenient as was the picking up to get us back to the dealership. Kelly did a good job for us.
The only thing I believe is needed, is to sanitize the car before we pick it up. That would make it more comfortable for us.
The service has always been great over the years that I have been dealing with Earnhardt and it still is.
Thank you!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/05/2021 10:44 AM

Thank you Dale for the fantastic review and recommendation for Kelly Lara your advisor.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

RM

Roger M.

Scottsdale, AZ

2020 Hyundai Elantra

03/07/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

Always a great experience at Earnhardt.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:33 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Odenton, MD

2019 Hyundai Santa Fe

03/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

Car service

Excellent staff and speedy service. Dropped the car off and took care of errands nearby (Costco). Pickup was quick with a nice graphic printout of car status.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2021 10:32 AM

Thank you for the great review.

We are happy to be your dealer (and Costco taxi) and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

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