Verified Customer
Thank you Kathryn for the wonderful review.
We're glad we were able to help and we look forward to being right here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Verified Customer
Jeff thank you for the feedback.
We understand your concerns about the seeming discoloration of your dash pad. Although Hyundai does not cover slight irregularities that do not effect function of the part, we would still be happy to petition Hyundai on your behalf to see if there is a possible resolution. Although this was your first visit to our store, we do hope it will not be the last. I'd apprecaite if you would contact us soon so we can see what we can do help resolve this issue.
You may contact me directly.
Michael Southern
Service Manager
Verified Customer
Thank you Robert for the wonderful review and recommendation for Kelly Lara your advisor.
We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Thank you Derrick.
When you're here, you're family and we are very thankful to be your dealership. Thank you for choosing us and we look forward to being here for you for all the years and miles to come.
Michael Southern
Service Manager
Verified Customer
Thank you Edward for the wonderful review.
With the Covid we've been paying extra attention to all of our areas and doing our part to keep everyone safe and healthy. Thank you for choosing us and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Eugene for the wonderful review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving for all the years and miles to come.
Michael Southern
Service Manager
Verified Customer
Thank you Raymond for the wonderful review and recommendation for Kelly Lara your advisor.
We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review.
We are happy to be your dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Alison for the wonderful review and recommendation.
We are happy to deliver on our promise to serve all of our customers with the utmost respect. We're here for you, and if you or your daughter ever have any questions, please ask. All of us started off somewhere, but we're here to make the journey as smooth as possible, we are happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the wonderful review and we're glad Kelly was here to save the day.
We are glad we could help and we'll be here for you whenever you need us thank you choosing us.
Michael Southern
Service Manager
Verified Customer
Thank you for the wonderful review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Wow - thank you for being a Hyundai Brand Ambassador.
We are very thankful for your patronage and we look forward being here for you for all the years, miles, and Tucsons to come.
Thank you, thank you, thank you!
Michael Southern
Service Manager
Verified Customer
Thank you Peggy for the wonderful review.
We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Oh Paddy, thank you.
I know you're going to love the G70 as much as you've enjoyed your Sonata and we're going to be here for you whatever you're in. It is always great to see you and we are very happy to be your dealer.
Michael Southern
Service Manager
Verified Customer
Thank you for the wonderful review and recommendation for Kelly Lara your advisor.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Verified Customer
We are sorry to hear you had a poor experience with your Equus.
Of course we would like to learn how we could serve you better, please feel free to contact me directly. Most of our Equus customers have continued to enjoy our service for years, we would certainly appreciate the opportunity to make this visit up to you.
Michael Southern
Service Manager
Thank you for our converstation and for helping us understand where we fell off track.
We're glad your Equus is back to being the car you purchased and we look forward to being here for you whenever you need us. It has been our pleasure to be your dealership and we look forward to seeing you next visit.
Michael Southern
Service Manager
Verified Customer
Richard, obviously we are sorry you feel this way about your recent service.
We are sorry that less than a month into your ownership you had to come to service to purchase a new keyfob and have it programmed. Too soon.
Perhaps our agent was not clear when he scheduled your appointment, but we would expect this operation to take between 45 minutes and an hour depending on shop load.
Your advisor Kelly did a great job getting your vehicle dispatched to a qualified technician in a very timely manner and had you back on the road within what we would certainly consider acceptable time.
This was a fairly straightforward operation but if you need additional explanation of the effects of our work programming the key fob we would be happy to answer any additional questions you have. We are sorry we did not communicate better, but your new keyfob will function exactly as your other keyfob did. Now the lost keyfob if it is found will NOT function, but if you do find it bring all 3 and we'll program them all for you - ask for me directly, I'd be happy to help.
Michael Southern
Service Manager
Dick,
Thanks for our conversation and for helping me better understand exactly where the breakdowns on our side happened. Our team: Luke, Nazy, Kelly and I are all looking forward to making this up to you on your next visit.
No more lost keyfobs, let's aim for a simple oil change next visit and we promise to make that one perfect.
Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
