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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Hyundai Dealership
Will never purchase any other Brand
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:40 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Customer service their #1 priority!
Ricardo went above and beyond of taking care of my concerns. I will be returning there for my next needed service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/25/2021
Service Type: Maintenance
Category: Service
disappointed
Felt an oil change should not take 2 hrs
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2021 04:40 PM

We are disappointed too.

We designed our Car Care Express service to deliver speedy service to our customers.  Oil changes and more while you wait.  Our goal is to be under an hour including the car wash.  As the city has opened up post Covid, we have found ourselves a bit overwhelmed and we've really been struggling to keep up.  This visit was not typical and we would love the chance to prove this to you.  We hope next time you're due you'll give myself or Ricardo a call, we'd really like to make this up to you.


Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EM
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Emma M.
Albuquerque, NM
2021 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Battery Drained
Second battery in less than 5000 miles., I told Kelly that this is the second battery replaced since I bought the Tucson in late November, she told me I should have bought the car from them! As a travel nurse I need reliable transportation. I traveled back to Las Vegas where I bought the car!
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/22/2021 07:55 AM

Emma we are sorry we didn't have better answers about your deade battery.

When your car was towed in the battery was completely flat.  After we replaced it we checked both the starting and charging systems and found no abnormalities.  We did treat your visit as an emergency and did our best to get you in, get you out, and get you back to your busy life as a travelling nurse.  If we had seen anything we thought could leave you stranded we would have addressed it, but all evidence pointed to only a failed battery.

We are happy to share our findings with your selling / hometown dealer and we really are sorry there were no more conclusive answers during your emergency visit here.   I do appreciate you taking the time to speak with me about your visit and we truly are sorry we couldn't find more under the circumstances.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EA
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Emily A.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Kelly was very friendly to me throughout the whole process. I always take my Elantra here for a tune up. Sometimes the wait takes longer than what I expected/was told, but overall quality is still great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2021 04:19 PM

Thank you for the positive review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RS
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Rose S.
Cave Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt, friendly service
I enjoy my Hyundai Santa Fe so much, and the service I get is very friendly, I recommended to a friend, she purchased a Hyundai and is recommending to her friends
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:26 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JM
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James M.
Goodyear, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
I was really impressed by Kelly who was assisting me in my vehicle maintenance. She kept me updated at all times and was very knowledgeable. Her customer service skills are off the chart and friendly demeanor along with making you feel like an important customer was very impressive. I will always bring my vehicle along with telling my friends of the very enjoyable service that is given at this location.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 11:23 AM

Wow!  Thank you James, what a wonderful review and recommendation for Kelly Lara your advisor.

We're glad she took such excellent care of you and your Tucson.  We know you come a long way to see us and it means a lot.  Thank you for choosin us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DF
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Dale F.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The drop off of our car and ride home was very convenient as was the picking up to get us back to the dealership. Kelly did a good job for us.
The only thing I believe is needed, is to sanitize the car before we pick it up. That would make it more comfortable for us.
The service has always been great over the years that I have been dealing with Earnhardt and it still is.
Thank you!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/05/2021 10:44 AM

Thank you Dale for the fantastic review and recommendation for Kelly Lara your advisor.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WC
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William C.
Scottsdale, AZ
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021
Service Type: Maintenance
Category: Service
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2021 01:01 PM

William thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.  From your comments we believe the 2-star rating was recorded in error, but if there is anything we could do to better serve you please let us know.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RM
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Roger M.
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always a great experience at Earnhardt.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:33 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Odenton, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Excellent staff and speedy service. Dropped the car off and took care of errands nearby (Costco). Pickup was quick with a nice graphic printout of car status.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2021 10:32 AM

Thank you for the great review.

We are happy to be your dealer (and Costco taxi) and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JH
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Jordan H.
Scottsdale, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
Big fan of you guys. You make being a young car owner easy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2021 10:28 AM

We're big fans of yours too Jordan.

Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Easy to work with and they try to make sure you are pleased with all aspects of their service and work.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2021 10:26 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MB
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Megan B.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great experience
Kelly was my service advisor and provided the best experience I’ve had at this dealership. Very happy
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2021 02:28 PM

Thank you Megan for the wonderful review.

We agree, Kelly is pretty awesome.  We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Kelly Lara
She does a wonderful job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/10/2021 03:17 PM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very polite and knowledgeable staff.
Your staff is very knowledgeable and explain everything I have questions about.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2021 06:57 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
NK
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Norma K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
KELLY, OUR SERVICE WRITTER!!!!
The rest of the staff is not quite as pleasant to be around as KELLY AND MICHEAL THE SERVICE
MANAGER!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2021 06:53 AM

Thank you Norma and Cedric for the positive review.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
great customer service!
Always a good experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2021 01:59 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DM
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Dean M.
Phoenix, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
Scheduled maintenance was completed within an hour!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2021 09:54 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JG
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Joseph G.
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The personel
I received an appointment on short notice near the holidays. Our Tucson was washed and vacuumed which was appreciated
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/11/2021 10:30 AM

Thank you Joseph for the wonderful review and recommendation.

We're glad that Kelly was able to get you in, get you out, and get you back to your Holidays smoothly.  We're here for you when you need us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DC
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Donna C.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient
Good place to do service on vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2021 03:24 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
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