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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

RF
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RAFAEL F.
Fort Worth, TX
2022 KONA N
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2022
verified customer Verified Customer
1
Category: Service
Bad service
They did a mess with the oil all the engine compartment
James N., Service Director from Hiley Hyundai of Burleson responded on 12/07/2022 02:51 PM

Mr Fonseca, Thank you for brining your vehicle back in to correct the issue. We look forward to seeing you next time!

Employees worked with
MC
Mary A Carter
RC
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RANDAL C.
Arlington, TX
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2022
verified customer Verified Customer
10
Category: Service
First service appointment.
Pleasant experience.
Employees worked with
MC
Mary A Carter
AW
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ANTHONY W.
North Richland Hills, TX
2022 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2022
verified customer Verified Customer
10
Category: Service
Wonderful Experience
The whole process of buying a vehicle here was amazing. All the staff was great and really worked to make sure the vehicle was what I wanted and for a fair price.

While that was great, we did have an issue with the car within 60 days. Nothing that could have been planned and not at a great time. They immediately got us an appointment and worked hard to ensure we were updated and received the car back on time. They did a great job and the issue was fixed.
Employees worked with
MC
Mary A Carter
BA
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BASHAR A.
Fort Worth, TX
2018 TUCSON
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2022
verified customer Verified Customer
0
Category: Service
Bad experience
I have a transmission issue and I told them that, after diagnosis, the car after 5 days they are having my car they told me you have an issue with transmission (I KNOW THAT!!) and they said sorry we are unable to figure out the reason please pay $160!. Was a bad experience I came for a specific issue and they couldn't do anything other than telling me about the issue that I'm already aware of.
Employees worked with
MC
Mary A Carter
ER
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EDWARD R.
Burleson, TX
2022 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2022
verified customer Verified Customer
10
Category: Service
Very friendly and quick service
The lady that greeted me when i arrived was very friendly and informative on what was to be done to my wifes vehicle. They were done with the oil change, tire rotation and alignment within a very timely manner. I will definitely be doing all the vehicles services at this location
Employees worked with
MC
Mary A Carter
CE
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CARMEN E.
Burleson, TX
2017 ELANTRA GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2022
verified customer Verified Customer
10
Category: Service
execellent service as usual
I am very happy with the service I received. Mary is the best.
Employees worked with
MC
Mary A Carter
RE
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ROY E.
Mansfield, TX
2015 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2022
verified customer Verified Customer
9
Category: Service
Service on Sonta 2015
I very happy with service i recieved. They what i ask and they did try to up sale me on other services. I had a great experience

Roy Ellis
Employees worked with
MC
Mary A Carter
Verified Customer
Grand Prairie, TX
2013 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2022
verified customer Verified Customer
10
Category: Service
Great friendly service
Great friendly service
Employees worked with
MC
Mary A Carter
Verified Customer
Cleburne, TX
2022 PALISADE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2022
verified customer Verified Customer
5
Category: Service
Plus and Minus
I was invited by the service tech to download the provided link so that I could watch the service being done on my Hyundai Pallisade Calligraphy but could not download. However, this as a good gesture.
When I returned to pickup my vehicle I was sent a video of the service job with the announcement that both the cabin air filer and engine air filter needed to be changed. I checked the pictures per the video and both filters were not that dirty and validated that fact further. Please note that at time of service my vehicle had less than 10,000 miles.
When it came time to check out, I mentioned to the service tech that I would need for her to validate that the required service had been completed if asked by the extended warranty company of which the Hyundai dealership had sold to me. I was told that this was not her job. I called the number anyway in front of this service tech in case there were any questions so that she too could hear and validate the discussion and associated token number.
The tech stated that they had never heard of this before. I suggest that Hyundai train their service techs more thoroughly in this area and in customer service.
Employees worked with
MC
Mary A Carter
RN
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RYAN N.
Dallas, TX
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customer Verified Customer
9
Category: Service
Quick and ahead of time
I arrived almost a half hour before my scheduled appointment and they took in and got me on my way efficiently. Mary was awesome.
Employees worked with
MC
Mary A Carter
RS
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RUSS S.
Arlington, TX
2015 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2022
verified customer Verified Customer
10
Category: Service
Personal care
The work was completed in a professional manner and the people help you take care of your car as if it were their own. For several reasons, such as the availability and cost of new cars, this is important today as people are keeping their cars longer than in the past.
Employees worked with
MC
Mary A Carter
DS
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DEBRA S.
Burleson, TX
2017 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2022
verified customer Verified Customer
10
Category: Service
Excellent
Great customer service. Kept me informed on my car.
Employees worked with
MC
Mary A Carter
MF
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MARY F.
Burleson, TX
2021 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2022
verified customer Verified Customer
10
Category: Service
Service dept
My service writer is Mary who I have all the faith in the world on. She is hard working honest and I will only go to her and have since I bought a hundai and this is my third car
Employees worked with
MC
Mary A Carter
MK
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Margaret K.
Burleson, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Came on for oil change and inspection.
They took my car immediately . Mary kept me informed thru the entire wait. She was very friendly and helpful. Will take my car back for any needed.service.
Employees worked with
MC
Mary A Carter
MP
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Micajah P.
Fort Worth, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Mary is the best and went above and beyond to take care of me! I am very thankful for everything she has done for me!! She’s made this process very easy and I cannot thank her enough!!
SARA P. from Hiley Hyundai of Burleson responded on 03/31/2022 12:28 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Great service
Mary made checkin quick and pickup without any surprises
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 04:13 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
MZ
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Merna Z.
Burleson, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mary Carter did a wonderful job
The service I received at Hiley hyundai was amazing. Mary Carter attended to my issue pretty quickly. The driver's seat was ripping at the seams and she took care of the matter within a week.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 09:23 AM

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with
MC
Mary A Carter
RP
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Rodney P.
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire shopping.
Mary is great, explained the differences on the tires, which helped me with my decision.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 09:22 AM

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with
MC
Mary A Carter
SD
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Stefany D.
Joshua, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!!
I took my car to Mary and told her I just needed an oil change and she made sure they checked everything for me. I’m not really good about cars or have much knowledge with them (whoops) but they sent me a very descriptive video explaining to me every little thing they did to my car and why. Mary was also super sweet and makes sure your car gets done and gets back to you soon. Definitely would go back and have her help me again ?
SARA P. from Hiley Hyundai of Burleson responded on 03/25/2022 02:17 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
KM
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Kirsten M.
Cleburne, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very satisfied
Dropping the car off for work was very pleasant. Mary checked us in and was very helpful. The sales person we had purchased from also came by to say hello
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:45 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
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