Business Solutions

MC
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Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1056 reviews)
83
Send a Message to Mary A

MK
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Margaret K.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Came on for oil change and inspection.
They took my car immediately . Mary kept me informed thru the entire wait. She was very friendly and helpful. Will take my car back for any needed.service.
Employees worked with

MP
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Micajah P.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Mary is the best and went above and beyond to take care of me! I am very thankful for everything she has done for me!! She’s made this process very easy and I cannot thank her enough!!
SARA P. from Hiley Hyundai of Burleson responded on 03/31/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Great service
Mary made checkin quick and pickup without any surprises
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

MZ
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Merna Z.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mary Carter did a wonderful job
The service I received at Hiley hyundai was amazing. Mary Carter attended to my issue pretty quickly. The driver's seat was ripping at the seams and she took care of the matter within a week.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with

RP
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Rodney P.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire shopping.
Mary is great, explained the differences on the tires, which helped me with my decision.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with

SD
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Stefany D.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!!
I took my car to Mary and told her I just needed an oil change and she made sure they checked everything for me. I’m not really good about cars or have much knowledge with them (whoops) but they sent me a very descriptive video explaining to me every little thing they did to my car and why. Mary was also super sweet and makes sure your car gets done and gets back to you soon. Definitely would go back and have her help me again 🙂
SARA P. from Hiley Hyundai of Burleson responded on 03/25/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

KM
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Kirsten M.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very satisfied
Dropping the car off for work was very pleasant. Mary checked us in and was very helpful. The sales person we had purchased from also came by to say hello
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

CP
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Cheryl P.
Midlothian, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Every time I bring in my car for service I get the best customer service. Every question is answered and they don't treat me as if I don't know what I'm talking about. Super friendly.
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

RW
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Ruth W.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
excellent service consultant
mary carter went above and beyond to make my experience exceptional
SARA P. from Hiley Hyundai of Burleson responded on 03/14/2022

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

JP
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James P.
Wht Settlemt, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hiley Hyundai Burleson
Have the best service department. Mary is one of the greatest service advisors that I have ever had to deal with. Very knowledgeable and helpful when we bring our vehicles in. Doesn't give you the run around and doesn't try to upsale you on services that you don't need. I only take my vehicles here.
SARA P. from Hiley Hyundai of Burleson responded on 02/28/2022

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

KK
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Kelvin K.
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Above & Beyond
The staff were attentive and understood my needs. I had communicated and they sent a video of my vehicle explaining my repairs.
SARA P. from Hiley Hyundai of Burleson responded on 02/25/2022

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager
 

Employees worked with

MA
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Marvin A.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent experience again
The service department is outstanding. We have 3 Hyundais, Hiley has always taken excellent care of them.
SARA P. from Hiley Hyundai of Burleson responded on 02/16/2022

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Repair early appointment
My car had to have repair to the axle, ordered part it comes in and I made my appointment to work with my work schedule… Mary was awesome and totally understand that I need to come home and sleep. So I could go back to work at the hospital. She asked several times is this time ok to call to get your car back to you… then to top it off the service director came to my house and picked me up and drove me to the dealership…. Car was done , got some sleep and back to work like it was nothing no big deal…. Big deal to me and my patients. Thank you girls.. you rule this dealership!!!
SARA P. from Hiley Hyundai of Burleson responded on 02/07/2022

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.




Sara Potts
Service Director
817-945-9900 Ext 4109
spotts@hileyburleson.com

Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service
Service department has always taken good care of our family vehicles.
SARA P. from Hiley Hyundai of Burleson responded on 01/26/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

ES
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Emily S.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
The women who helped us at the service desk were phenomenal. Very kind and helped us get our vehicle looked at quickly. The technician sent a thorough video explaining the issue. We received our car back in a timely manner. Will be servicing my vehicle with them in the future.
SARA P. from Hiley Hyundai of Burleson responded on 01/15/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.


Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer
Arlington, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Slow
2 hours for oil change. Shouldn’t take that long with appointment.
SARA P. from Hiley Hyundai of Burleson responded on 01/13/2022

I am sorry that you are disappointed that your service took so long. From the beginning to end of a service, they usually take about 1.5 hours. This includes doing the service itself, a multipoint inspection, a customer video, topping off all fluids, checking all tire pressure, filling as needed and a car wash. It looks like you got a video showing everything on your car looking like its in great condition. Again, I am sorry that your service took longer than you planned but I hope you come back to see us again. 


Sara Potts 
Service Manager
Hiley Hyundai
817.945.9900 Ext 4109

Employees worked with

Verified Customer
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Kind, detailed, honest, went above and beyond.
SARA P. from Hiley Hyundai of Burleson responded on 01/10/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

SJ
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Samantha J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
I went for an oil change. Made an appointment online. I was greeted quickly. I was told the wait would be a little longer because some techs had called in sick. However, they still did my oil change in an hour! The technician sent a video of the underside of my car, something I’ve never seen before. It was awesome! When I asked for an area to plug in my phone I was allowed to use an empty office which gave me privacy to make a few calls. The woman who helped me was very nice and accommodating. I will definitely go back to this location!
SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022

Glad to hear that you enjoyed our ammenities and that they were convenient for you!! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need. We look forward to seeing you at your next service! 

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
friendly people
great team of associates
SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

TR
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Terry R.
Hurst, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
exceptional service
Everyone here is very professional
SARA P. from Hiley Hyundai of Burleson responded on 12/23/2021

 

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
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