Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

DS
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Dana S.
Cleburne, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hiley Hyundai of Burleson is a great dealership!!
The dealership is awesome! They go out of their way to make you feel welcomed and in making sure you are happy. I would highly recommend this dealership.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 08:36 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
MA
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Marvin A.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
exceptional service department
The service department has always been exceptional.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 05:38 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
PS
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Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Sonata Service
June vehicle service went good with all parts in stock for reliable and convenient visit.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DS
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Devion S.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Mary was amazing!!
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/01/2021 05:39 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
Verified Customer
Midlothian, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommend vehicle maintenance
Overall I have been very pleased by using this dealership service center for my car maintenance. It is worth the drive and my time to bring my vehicle in to be serviced.
The staff is friendly and they make a video while the service is being completed.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/25/2021 12:59 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
LW
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Linda W.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy and close by.
Courtesy, friendly, quality, close.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/24/2021 05:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JL
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Judy L.
Crowley, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Kind, friendly, knowledgeable personal. I needed an oil change, tire rotation, etc. I had no appointment but I was in and out in less than an hour and it was all done with a smile.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/15/2021 12:52 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
HW
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Hailey W.
Fort Worth, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Service
Did everything to rectify my issue!
After my survey they reached out almost immediately and provided me with great results to resolve my concerns!
Recommended
Employees worked with
MC
Mary A Carter
HW
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Hailey W.
Fort Worth, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Service
Did everything to rectify my issue!
After my survey they reached out almost immediately and provided me with great results to resolve my concerns!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2021
Service Type: Maintenance
Category: Service
Unnecessary service cost me service credit
My previous oil change had apparently been too early which I did not know. The man who helped me did not express that to me. I got an email saying it was time to come in again for service so I did. I came in, waited for an hour and had my car serviced. Only to be told that the last man was supposed to let me know that I had came in way too early. So they again had serviced my car 9,000 miles too early. They could have checked the paperwork or my history before hand, let me leave and then return at the correct mileage milestone but instead they used my 15,000 mile service credit far too early and now I’ll be out later down the road. The woman who told me all of this in no way tried to correct it or resolve the fact that they had mistakenly serviced my car too early and used my credit without asking.
Not Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/21/2021 05:48 AM

Thank you for completing our survey.  I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JJ
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Jean J.
Arlington, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Experience
The staff went above and beyond to keep me informed. What a nice surprise!
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/21/2021 05:41 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JH
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Jordana H.
Fort Worth, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Purchase of vehicle
I think we were taken advantage of on the purchase of the car and phone calls as well as letters about the situation were not acknowledged. I recommend the service dept.but not the sales dept.
Not Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/15/2021 09:16 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
LH
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Lisa H.
Keene, TX
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service maintenance
Overall staff was great and polite, just was at the dealership for over 2 hours for oil change and tire rotation
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/07/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff
Mary in the service department is a valuable asset to Hyundai. Her friendliness and professionalism is greatly appreciated when doing business with Hyundai
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/30/2021 03:51 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Employees worked with
MC
Mary A Carter
JJ
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Jamie J.
Cleburne, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Mary was awesome and called the next euro check to see how things were going. Great customer service!
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/30/2021 02:14 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Employees worked with
MC
Mary A Carter
CL
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Chasity L.
Venus, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Knowledgeable staff and great service
Mary is amazing and knows how to talk to customers. Great customer service skills and knowledge in her field.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/27/2021 05:26 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Employees worked with
MC
Mary A Carter
SW
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Shaun W.
Fort Worth, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Love this dealership! Nothing stands out more than the “Service Director” walking out and thanking his customers for their business. That alone will keep me coming back!
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/13/2021 12:13 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Employees worked with
MC
Mary A Carter
KN
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Kathy N.
Burleson, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mary
I have had Hyundai’s for many years, I have purchased all at Vandagriff in Arlington, the service quote I received from them for my 45000 mile check up was outrageous!!! Although the vehicle prices are much lower and more negotiable.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/10/2021 06:18 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
BG
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Benigno G.
Fort Worth, TX
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional place
The employees were friendly and great to work with.. had a few problems with my Sonata Hybrid and they gave me a quote and did whatever work I can afford.. love the atmosphere
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 04/06/2021 02:36 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
FA
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Fred A.
Cedar Hill, TX
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
The service department of Hiley Hyundai of Burleson is a first-class outfit. Mary is very helpful! Thanks.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 03/29/2021 11:57 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
RF
gravatar
Ronald F.
Duncanville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, helpful, and honest!
Mary and the entire service department have always been pleasant and caring.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 03/24/2021 07:46 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
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