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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

RB
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Ronald B.
Lancaster, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome
My experience always the same everyone is friendly, they sent you a video of what’s going on with your car and tell you how long it’s going to be hot coffee than come and get you when your car is ready!!!
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2021
Service Type: Repair
7
Category: Service
Recall repair
Easy to schedule and easy to get it done. Don’t wait on recall repairs.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/15/2021 06:50 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DM
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David M.
Keller, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service experience
Did what I asked. Prompt, friendly, not pushy.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 01:36 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
EF
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Esperansa F.
Arlington, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Esperansa
I always get great service from my Service advisor Mary. She always makes sure to explain everything for me to understand and I truly appreciate it
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
YS
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Yvonne S.
Burleson, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service great
Love the service staff! Good communication while vehicle is being serviced. Heavy work load but overall would recommend.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 08/04/2021 07:50 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
MR
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Michael R.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good dealership
They do a good job. Mary in service is attentive and will look for discount coupons related to the work being done. I always feel like they know what they are doing.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 08/02/2021 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JR
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Joe R.
Grandview, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service the way it should be.
Hyundai of Burleson Texas is in my opinion
Is one of the most enjoyable dealership
I have ever Dealt with.Their service is excellent with friendly. Personel that sincerely enjoy helping you. No put on
Attitude. When you leave honestly you have to smile about how well these folks treat you.All facilities are clean which in it self is an enjoyment. I will return.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 03:42 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
BS
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Bill S.
Fort Worth, TX
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Inspection
During my first visit to get an oil change and state inspection, the vehicle would not pass the inspection requirements. After having the repair made (new tires) I dropped into the dealership about a week later without scheduling an appointment. The dealership was busy and I expected to have to wait a while. The estimated wait time at check-in was 1 1/2 to 2 hours. I fully expected to have to wait and was prepared to do so. I was pleasantly surprised when in about 45 minutes they called to say my car was ready. The staff indicated that due to timing of jobs in the shop, they were able to work in my vehicle's inspection. To me, this indicates efficient "heads up" use of shop resources. It was much appreciated. Thanks to the shop technicians and service advisors for making it happen. Keep up the good work.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 05:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
CK
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Cody K.
Edgecliff Village, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Total Satisfaction
I will always enjoy the ease and the convenience of scheduling my appointments and the exceptional way that provided service is executed. I will always come to Hiley
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 05:34 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
SG
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Sylvia G.
Crowley, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Hiley Hyundai have the best customer service staff. They are prompt in getting your car in for its service and back to you in the time promised.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/20/2021 05:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
TK
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Tom K.
Alvarado, TX
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly,,no problems
very friendly people i had no problems getting the work done .
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/19/2021 05:52 AM

DLR011079223

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DS
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Dana S.
Cleburne, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai of Burleson is a great dealership!!
The dealership is awesome! They go out of their way to make you feel welcomed and in making sure you are happy. I would highly recommend this dealership.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 08:36 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
MA
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Marvin A.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
exceptional service department
The service department has always been exceptional.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 05:38 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
PS
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Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata Service
June vehicle service went good with all parts in stock for reliable and convenient visit.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DS
gravatar
Devion S.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Mary was amazing!!
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/01/2021 05:39 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
Verified Customer
Midlothian, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommend vehicle maintenance
Overall I have been very pleased by using this dealership service center for my car maintenance. It is worth the drive and my time to bring my vehicle in to be serviced.
The staff is friendly and they make a video while the service is being completed.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/25/2021 12:59 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
LW
gravatar
Linda W.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy and close by.
Courtesy, friendly, quality, close.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/24/2021 05:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JL
gravatar
Judy L.
Crowley, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Kind, friendly, knowledgeable personal. I needed an oil change, tire rotation, etc. I had no appointment but I was in and out in less than an hour and it was all done with a smile.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/15/2021 12:52 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
HW
gravatar
Hailey W.
Fort Worth, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Category: Service
Did everything to rectify my issue!
After my survey they reached out almost immediately and provided me with great results to resolve my concerns!
Recommended
Employees worked with
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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